Answer
Feb 19, 2025 - 06:27 AM
When customers engage with your pages they will start asking their questions in the "Ask a question" field as shown here:
Many customers will post their questions to you, but some customers will see that they need to enter their email address (which we need so we can send them the response when you give the answer) and they simply don't want to enter an email address....so they never submit the question.
In those cases.....you don't see those questions because the customer never actually went through and chose to post it for a response. But...that question is still SUPER valuable because it reveals the customer demand for information related to that specific page....and that is what Google is looking to incentive the fulfillment of and rewards through SEO rankings. Because of this, Answerbase gives you a "Customer Queries" tab as you're optimizing your pages within our AI-Enhanced optimization workflow....if you have some available you'll see them in a new tab as shown here:
You can simply go through those, determine what questions are posed that the answers to those questions would be valuable for a future visitor...and answer those questions. That helps build your knowledge base and optimize your site with the "people first helpful content" that Google is using to judge the quality of your site and how much value you're adding to the web.
Many customers will post their questions to you, but some customers will see that they need to enter their email address (which we need so we can send them the response when you give the answer) and they simply don't want to enter an email address....so they never submit the question.
In those cases.....you don't see those questions because the customer never actually went through and chose to post it for a response. But...that question is still SUPER valuable because it reveals the customer demand for information related to that specific page....and that is what Google is looking to incentive the fulfillment of and rewards through SEO rankings. Because of this, Answerbase gives you a "Customer Queries" tab as you're optimizing your pages within our AI-Enhanced optimization workflow....if you have some available you'll see them in a new tab as shown here:
You can simply go through those, determine what questions are posed that the answers to those questions would be valuable for a future visitor...and answer those questions. That helps build your knowledge base and optimize your site with the "people first helpful content" that Google is using to judge the quality of your site and how much value you're adding to the web.
