Answer
Dec 17, 2025 - 11:50 AM
Not all the time. We ran into a scenario where the customer had signed up to our service, published a bunch of Q&A content....and Google was not indexing any of it. But....when we dug in, we couldn't understand why....so we took a look at anything they changed from what we have by default. Well, their developer decided to get creative with the CSS they applied to the widget so we encouraged the customer to just use one of our default CSS templates that we had available. What was the result? Within just a few weeks we were able to see Google's indexing of the Q&A content change quite dramatically....see here:
What's also notable about this, is that out of the pages that aren't indexed yet...the vast majority of them...are still pending a Google crawl which means that out of the pages that Google has actually crawled and made a judgement call on whether to add it in their index....they've chosen to index over 75% of the Q&A pairs that they've crawled. The customers that are creating valuable Q&A content....we see consistently that the majority of their crawled Q&A content is indexed by Google, so just make sure that any changes you make to our default settings don't impact the indexability of the Q&A content.
What's also notable about this, is that out of the pages that aren't indexed yet...the vast majority of them...are still pending a Google crawl which means that out of the pages that Google has actually crawled and made a judgement call on whether to add it in their index....they've chosen to index over 75% of the Q&A pairs that they've crawled. The customers that are creating valuable Q&A content....we see consistently that the majority of their crawled Q&A content is indexed by Google, so just make sure that any changes you make to our default settings don't impact the indexability of the Q&A content.
