Answerbase gives you the optional ability to easily review and mark members who authenticate to access your knowledge base. For some use cases, customers may choose to disable the assignment and review of new users from the moderation process, but if you'd like to review new users authenticated to your Answerbase platform this will assist in setting that up.
By default, when a member account is generated on Answerbase, the user is flagged as being "Unmoderated" in the Answerbase administration interface which is simply a way to show that your administration or moderation team has not personally checked and approved that account. If you do want to review every new user authenticated in your platform, you can setup moderators who will be responsible for that process.
Setting Up a Moderator for User Moderation
Follow these steps to ensure a moderator will be notified and be assigned to reviewing new members.
- In your admin site, go under "Users" and select user you want to be a moderator
- Under "Roles", click to add a role and add the role titled “Moderator”
- Save that setting and when the page refreshes you'll see a new "Moderation" tab option
- Under the "Moderation" tab, see the option to be assigned to new users and the option to be notified when a new user is created
The User Moderation Process
Once you have moderators assigned to review new users, once a new user authenticates the moderator(s) will get a notification there is a new user is pending their moderation. The email notification will lead them to the administration site where they can view the users profile and click to "Deem Moderated", which let's Answerbase know that you've reviewed the user account and are marketing them as being reviewed.
Single Sign-On and User Moderation
When you're managing a Single Sign-On, it is assumed that anyone who successfully authenticates through your authentication will be granted access to the knowledge base....but if you have reason to review and manage those Answerbase accounts after the fact the process is the same and you can still set users to be moderated by your moderators. This can ensure you can add those users to any specific groups or adjust their settings as desired.