If your a Bigcommerce merchant looking to integrate product questions and answers into your product page, Answerbase provides a robust solution to accomplish that goal and can scale as you scale your business. This article communicates the steps that you should take for a successful integration.1) Install the Answerbase Product Q&A Shopify App
Find the Answerbase Product Q&A Bigcommerce App
and click the "Add App" button in order to manage the install. You'll be asked for some simple information to create an account with Answerbase and then continue through the process. Install the app and at the end of he process, choose to "Activate" the app as your last step.2) Integrate the Product Q&A App
If you're on Bigcommerce's default theme, or a commonly supported theme that Answerbase recognizes, the app may be automatically installed on your product page when you activate it. If you're using a custom Bigcommerce template, we can help install your product Q&A app for you....you'll see a way to contact us in your Installation Instructions page when viewing Answerbase within the Bigcommerce administration portal. Follow those instructions and our team can manage the installation for you.
If you'd like to integrate the widget yourself, you'll see instructions on how to do that, and then options under your "Configuration" navigation in order to adjust settings and placement of your Answerbase product question and answer widget within your Bigcommerce storefront.3) Test Your Integration
After you're done integrating, we recommend that you go to a product page on your storefront and submit a test question. Submit the test question with an email that is not the same email as your administration user, so that Answerbase can recognize it as if it were a customer asking the question. This will ensure that your integration was successful and your customers are able to post questions successfully on your site. If you have any questions or issues with this process, Contact Answerbase Customer Support
and we'll make sure you're 100%.4) Accessing Your Full Answerbase Product Q&A Administration Environment
When you're logged into your Bigcommerce administration portal, on the left navigation choose "Apps > My Apps > Answerbase". When your Answerbase tools load within your Bigcommerce admin portal....scroll to the bottom of that page and you'll see a link option to go to your full administration environment for Answerbase. Click on that option, and you'll be brought to your full Administration Interface for Answerbase, where you can manage all of your Answerbase content, settings, configurations, customizations, etc.
Once you are up and running with the Q&A on your product page, we'll notify you as soon as questions are asked about your products. That will ensure you can submit quality answers, and then we'll make sure that content works for you to help increase your conversions and provide an SEO boost to your storefront.