Import Formatting Guide for Importing Users
For a smooth import we recommend that you do the following:
- IMPORTANT NOTE: We recommend that after you format your users and have it available in the CSV, take a very small batch of 5-10 users and import those first to make sure that everything gets imported as you expect. Then, after that smaller batch is successful, you can move forward confidently knowing that the full import will be imported as you expected.
- Download the CSV template provided (they're available either in your administration area or below) and copy and paste your data into that template, so that the title of the document is consistent with our CSV template and all column titles are consistent with what Answerbase is expecting to see.
- Please double check that the data that you're trying to import conforms to the type of data represented below along with the special instructions for each column.
- Ensure that your file is UTF-8 encoded (not ANSI) which will ensure any special characters are managed effectively
- Make sure that your import file doesn't contain more than 10K records. If you have more than 10K question and answer threads you'd like to import, then split them into separate files that contain no more than 10K Q&A pairs each before you import. For enterprise plan accounts, Answerbase can manage your imports for you so if you'd like more information around that service please contact your account representative.
You can use the following CSV template as a base to put your content in.
CSV Template for User Import
When populating the CSV template, ensure your data is consistent with the guides in the below table. Please note that you only need to supply data for fields that are marked as being required, or data that you would like supported for your implementation and would like to provide.
Column | Data | Data Type | Required | Character Limit | Special Instructions |
Column 1 | Account Email | Plain Text | Yes | 50 | Provide the email that will be used as the account email which the user will use to login to the system as well as receive system email notifications. This email will never be displayed publicly, and will only be manageable through the administration area or by the user. |
Column 2 | Password | Plain Text | Yes* | 20 | Provide the password that will be associated with this users account and the user will use to login. Note that as soon as you import this password, it will be encrypted as to ensure security. * Passwords are not required if you have Single Sign-On Authentication Enabled |
Column 3 | Username | Plain Text | Yes | 50 | Provide the username that the user will be referenced as on the system. This username will be displayed publicly on the user’s public profile. |
Column 4 | Display Name | Plan Text | No | 50 | Provide the display name that the user will be referenced as on the system. This display name will be displayed publicly throughout the system to link to the user’s public profile, as well as on all questions, answers, or comments that are associated with the user. If this field is left empty, the user’s display name will be the same as his username. |
Column 5 | First Name | Plain Text | No | 50 | Provide the First Name of the user. This name will not be displayed publicly. |
Column 6 | Last Name | Plain Text | No | 50 | Provide the Last Name of the user. This name will not be displayed publicly. |
Column 7 | About Me | Plain Text | No | 1000 | Provide the About Me text of the user, which is a brief description of the user and what their interests are. This information will be displayed publicly on the user’s public profile page. |
Column 8 | Website | Plain Text | No | 1000 | Provide the website URL of the user, which will be displayed publicly on the user’s public profile page. The format of this URL can be www.userwebsite.xyz or userwebsite.xyz. Adding the “http://” is not necessary. |
Column 9 | Twitter URL | Plain Text | No | 50 | Provide the Twitter URL of the user, which will be displayed publicly on the user’s public profile page. You should just provide the Twitter extension. For example, if a user’s twitter URL is “www.twitter.com/bob” then you would only put “bob” in this field. |
Column 10 | Region | Plain Text | No | 100 | Provide the region of the user, which will be displayed publicly on the user’s public profile page. This can represent the region, state, or city that the user lives in. |
Column 11 | Country | Plain Text | No | 100 | Provide the country of the user, which will be displayed publicly on the user’s public profile page. This country needs to match exactly one of the countries that are available in the Answerbase dropdown. See the end of this documentation for a full list of countries and the appropriate representation of their name. |
Column 12 | Contact Email | Plain Text | No | 50 | Provide the contact email of the user, which will be displayed publicly on the user’s public profile page. This needs to be in a proper email format, including the @ sign and URL at the end. Please note that this is a PUBLIC email and will be displayed publicly, not to be confused with the user’s account email listed earlier in this documentation. |
Column 13 | Home Phone | Plain Text | No | 20 | Provide the home phone of the user, which will be displayed publicly on the user’s public profile page. |
Column 14 | Office Phone | Plain Text | No | 20 | Provide the office phone of the user, which will be displayed publicly on the user’s public profile page. |
Column 15 | Mobile Phone | Plain Text | No | 20 | Provide the mobile phone of the user, which will be displayed publicly on the user’s public profile page. |
Column 16 | Fax Number | Plain Text | No | 20 | Provide the fax number of the user, which will be displayed publicly on the user’s public profile page. |
Column 17 | Company | Plain Text | No | 50 | Provide a company or organization name for your user, which will be displayed publicly on the user’s public profile page. |
Column 18 | User Profile Image Url | Plain Text | No | 150 | If you are using Single Sign On and your users manage their profile images elsewhere, you can add the url to that image so it will be displayed along with the user’s details on the Answerbase site. |
Column 19 | Unique ID | Plain Text | No | 250 | If you are using Single Sign On you need to provide a Unique ID that will be used internally to identify and associate the user every time he/she logs in. |
Countries
Below is a list of countries represented in the dropdown on your Q&A system, if you are to provide a country for the user it must be represented with the exact same spelling/spacing/format as it is below in order for it to import successfully.
- Afghanistan
- Aland
- Albania
- Algeria
- American Samoa
- Andorra
- Angola
- Argentina
- Armenia
- Aruba
- Australia
- Austria
- Azerbaijan
- Bahamas
- Bahrain
- Bangladesh
- Barbados
- Belarus
- Belgium
- Belize
- Benin
- Bermuda
- Bhutan
- Bolivia
- Bosnia and Herzegovina
- Botswana
- Brazil
- Brunei Darussalam
- Bulgaria
- Burkina Faso
- Burundi
- Cambodia Cameroon
- Canada
- Cape Verde
- Cayman Islands
- Central African Republic
- Chile
- China
- Colombia
- Comoros
- Congo
- Costa Rica
- Cote d'Ivoire
- Croatia
- Cuba
- Cyprus
- Czech Republic
- Denmark
- Djibouti
- Dominica
- Dominican Republic
- Ecuador
- Egypt
- El Salvador
- Eritrea
- Estonia
- Ethiopia
- Falkland Islands
- Fiji
- Finland
- France
- Gambia
- Germany Ghana
- Gibraltar
- Great Britain
- Greece
- Greenland
- Guatemala
- Guinea
- Guyana
- Haiti
- Honduras
- Hong Kong
- Hungary
- Iceland
- India
- Indonesia
- Iran
- Iraq
- Ireland
- Israel
- Italy
- Jamaica
- Japan
- Jordan
- Kazakhstan
- Kenya
- Korea North
- Korea South
- Kuwait
- Kyrgyzstan
- Laos
- Latvia
- Lebanon Lesotho
- Liberia
- Libyan Arab Republic
- Liechtenstein
- Lithuania
- Luxembourg
- Macau
- Macedonia
- Madagascar
- Malawi
- Malaysia
- Maldives
- Mali
- Malta
- Martinique
- Mauritania
- Mauritius
- Mexico
- Moldova
- Monaco
- Mongolia
- Morocco
- Mozambique
- Myanmar
- Namibia
- Nepal
- Netherlands
- New Zealand
- Nicaragua
- Niger
- Nigeria
- Norway Oman
- Pakistan
- Palestinian Territory
- Panama
- Papua New Guinea
- Paraguay
- Peru
- Philippines
- Poland
- Portugal
- Puerto Rico
- Qatar
- Romania
- Russia
- Rwanda
- Saint Helena
- Samoa
- Sao Tome
- Saudi Arabia
- Senegal
- Serbia and Montenegro
- Seychelles
- Sierra Leone
- Singapore
- Slovakia
- Slovenia
- Solomon Islands
- Solomon Islands
- Somalia
- South Africa
- Spain
- Sri Lanka Sudan
- Surinam
- Swaziland
- Sweden
- Switzerland
- Syrian Arab Republic
- Taiwan
- Tanzania
- Thailand
- Tonga
- Trinidad & Tobago
- Tunisia
- Turkey
- Turkmenistan
- Uganda
- Ukraine
- United Arab Emirates
- United Kingdom
- Uruguay
- USA
- Uzbekistan
- Vanuatu
- Venezuela
- Vietnam
- Western Sahara
- Yemen
- Yugoslavia
- Zambia
- Zimbabwe
If you have any questions or issues please Contact Support and we will look to assist you.