How to Integrate Gorgias with Answerbase on Bigcommerce
Answerbase has partnered with Gorgias so we can ensure that your customers have the best possible experience on your ecommerce site and can utilize the best available channel to get their product questions answered. This article goes over the steps that you should take in order to integrate Answerbase with Gorgias.
Step 1 - Ensure You Have Gorgias and Answerbase Installed in your Bigcommerce Store
In order for this integration to work, you need both Answerbase and Gorgias installed in your Bigcommerce store. You'll want to ensure that you have Answerbase's product Q&A on your product page (and collections pages if desired) and also have Gorgias' chat installed and enabled on your Bigcommerce site as well.
Step 2 - Go to Answerbase Instructions & Support Settings in Bigcommerce Admin Portal
Go to your Answerbase app within your Bigcommerce administration portal:
Bigcommerce Admin Portal > Apps > Answerbase
Then go within the "Instructions & Support" in the app as seen here:
Make sure you're on the "Easy Integration & Configuration" tab.
Step 3 - Adjust Answerbase App Settings to Enable Gorgias Chat Integration
Look for the "Chat Integration" field and select "Gorgias" in that dropdown.
Click the "Apply Configuration" to save your settings changes.
Step 4 -Test Your Integration
Go to your product page and test out your integration. Make sure that your Gorgias chat option is showing up on the bottom of your browser:
Once you've confirmed your Gorgias chat is showing....now to go your Answerbase product Q&A on your product page and click into the title to enter a question. You'll notice that when Gorgias chat is available....there will be an additional option for your customers to choose from where they can choose to chat with an agent through Gorgias if they prefer that to posting a new question through Answerbase.
When you click that button, it will automatically open Gorgias' chat where they can go ahead an interact with an agent if they're available. That completes your Answerbase and Gorgias chat integration, to help ensure that your customers are engaging with your site in order to get the best product answers through the most desirable channel in order to convert more sales on your site.
Step 1 - Ensure You Have Gorgias and Answerbase Installed in your Bigcommerce Store
In order for this integration to work, you need both Answerbase and Gorgias installed in your Bigcommerce store. You'll want to ensure that you have Answerbase's product Q&A on your product page (and collections pages if desired) and also have Gorgias' chat installed and enabled on your Bigcommerce site as well.
Step 2 - Go to Answerbase Instructions & Support Settings in Bigcommerce Admin Portal
Go to your Answerbase app within your Bigcommerce administration portal:
Bigcommerce Admin Portal > Apps > Answerbase
Then go within the "Instructions & Support" in the app as seen here:
Make sure you're on the "Easy Integration & Configuration" tab.
Step 3 - Adjust Answerbase App Settings to Enable Gorgias Chat Integration
Look for the "Chat Integration" field and select "Gorgias" in that dropdown.
Click the "Apply Configuration" to save your settings changes.
Step 4 -Test Your Integration
Go to your product page and test out your integration. Make sure that your Gorgias chat option is showing up on the bottom of your browser:
Once you've confirmed your Gorgias chat is showing....now to go your Answerbase product Q&A on your product page and click into the title to enter a question. You'll notice that when Gorgias chat is available....there will be an additional option for your customers to choose from where they can choose to chat with an agent through Gorgias if they prefer that to posting a new question through Answerbase.
When you click that button, it will automatically open Gorgias' chat where they can go ahead an interact with an agent if they're available. That completes your Answerbase and Gorgias chat integration, to help ensure that your customers are engaging with your site in order to get the best product answers through the most desirable channel in order to convert more sales on your site.
