How to Format Answerbase Settings to Automatically Answers from Ecommerce Product Descriptions and Specifications
You can have your product questions and answers functionality search through your product descriptions, details, and specifications to ensure that if you've already provided an answer to a customer's question...Answerbase can auto-suggest that information to automatically answer that customer's question and lead them to convert to a sale.
Within your administration area, you'll find under "System Settings > Product Info Auto-Suggest" where you can identify information within your page that you'd like Answerbase to search within to auto-suggest to users as they ask questions.
You'll see a field where you can identify the areas of your page that Answerbase should auto-suggest answers from as shown here:
For example, if you've provided a Product Description and Product Specifications within your product page, you can have Answerbase search within that content to auto-suggest that information that you've already provided. Check the HTML of your page and the HTML elements (div, etc.) that the product information is contained within.
You do this by letting Answerbase know (1) what HTML elements contain the product information and (2) what the titles of that information is. The format that you manage that within is as follows:
You can add any number of elements within that format/structure....and you want to ensure your identify either the element's Class or Name appropriate....see some guides on how to manage each of those here:
When you've appropriately defined those elements...as your users ask questions they'll start to be auto-suggested that information as answers. They'll see that information in auto-suggest similar to what you see here:
This helps ensure that your customers get the fastest answers to their questions and that you don't have to answer questions that you've already provided information for.
Let's go through an example to have something concrete that you can look and and understand how to format the values in that field. Let's say you have a Product Description within your page and the HTML for that element is this:
Let's say you also have a "Product Specifications" table on the page and the HTML for displaying that is this:
You can identify that you'd like the product information within those DIVS to be auto-suggested if users ask a question which that information can resolve.
So, for the HTML above for the Product Description and Product Specifications, the appropriate way to reference that would be adding the following values within the field in those settings:
We recommended a more targeted approach as described above so we don't auto-suggest from items that may not be relevant to the purchaser (so use the above instruction if at all possible) but you can just tell us to read the whole page if you'd like. In order to do that you'd add the value ":root" to the field.
We hope this has been helpful in helping you identify and save the fields so we can increase conversions in an automated way on your site, while serving your ecommerce customers in the most efficient/effective manner.
If you have any questions while trying to set this up for your site, please Contact Us and we'll ensure you're 100% here.
Within your administration area, you'll find under "System Settings > Product Info Auto-Suggest" where you can identify information within your page that you'd like Answerbase to search within to auto-suggest to users as they ask questions.
You'll see a field where you can identify the areas of your page that Answerbase should auto-suggest answers from as shown here:
For example, if you've provided a Product Description and Product Specifications within your product page, you can have Answerbase search within that content to auto-suggest that information that you've already provided. Check the HTML of your page and the HTML elements (div, etc.) that the product information is contained within.
You do this by letting Answerbase know (1) what HTML elements contain the product information and (2) what the titles of that information is. The format that you manage that within is as follows:
[HTML-CLASS/ID-VALUE-1], [TITLE-1]; [HTML-CLASS/ID-VALUE-2], [TITLE-2];[HTML-CLASS/ID-VALUE-3], [TITLE-3]You can add any number of elements within that format/structure....and you want to ensure your identify either the element's Class or Name appropriate....see some guides on how to manage each of those here:
- Using Class Attribute: If you use a class name, you need to prefix class name with a “dot” so if your div tag is <div class="product-single__description rte"> then you need to define ".product-single__description" in the field. If there are multiple class names, they also must be joined by dots....so a div tag <div class="product-single__description rte"> would need to define ".product-single__description.rte" in the text field.
- Using ID Attribute: If using an ID, you have to prefix the ID with a “#”, so if your div tag is <div id="product-single__description"> then your field would have "#product-single__description" populated to be correct.
When you've appropriately defined those elements...as your users ask questions they'll start to be auto-suggested that information as answers. They'll see that information in auto-suggest similar to what you see here:
This helps ensure that your customers get the fastest answers to their questions and that you don't have to answer questions that you've already provided information for.
Let's go through an example to have something concrete that you can look and and understand how to format the values in that field. Let's say you have a Product Description within your page and the HTML for that element is this:
<div class="product-description rte" itemprop="description">
<p>Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vivamus enim nibh, consectetur at dui vel, egestas pulvinar sem. Quisque dictum massa id tempus vulputate. Nullam in nulla maximus, egestas sapien ac, mollis elit. Maecenas dapibus nunc risus, sed volutpat urna pulvinar vitae. Praesent dictum dolor mauris, ac vestibulum nibh faucibus eget. Vestibulum tincidunt a lorem at pretium. Maecenas pellentesque ornare turpis, rhoncus eleifend metus volutpat at. Vestibulum tincidunt facilisis urna. Maecenas sed mi sed tortor convallis eleifend. Curabitur lacinia, massa in ultrices commodo, augue felis porta sapien, et sodales leo elit eget purus. Ut vel turpis nec felis congue laoreet. In id neque nisi. Phasellus faucibus faucibus lorem a commodo. Fusce rhoncus dui sit amet vehicula viverra.</p>
</div>Let's say you also have a "Product Specifications" table on the page and the HTML for displaying that is this:
<div class="product-specifications" itemprop="specifications">
<table class="table-list">
<tbody>
<tr>
<td width="250">Warranty</td>
<td>5 Years</td>
</tr>
<tr>
<td width="250">Product Weight</td>
<td data-mce-fragment="1">0.25</td>
</tr>
<tr>
<td width="250">Accessories Included</td>
<td>Two Flashlights, Carrying Case, 8 AAA Batteries</td>
</tr>
</tbody>
</table>
</div>You can identify that you'd like the product information within those DIVS to be auto-suggested if users ask a question which that information can resolve.
So, for the HTML above for the Product Description and Product Specifications, the appropriate way to reference that would be adding the following values within the field in those settings:
.product-description.rte, Product Description; .product-specifications, Product SpecificationsWe recommended a more targeted approach as described above so we don't auto-suggest from items that may not be relevant to the purchaser (so use the above instruction if at all possible) but you can just tell us to read the whole page if you'd like. In order to do that you'd add the value ":root" to the field.
We hope this has been helpful in helping you identify and save the fields so we can increase conversions in an automated way on your site, while serving your ecommerce customers in the most efficient/effective manner.
If you have any questions while trying to set this up for your site, please Contact Us and we'll ensure you're 100% here.
