Oct 05, 2015 - 02:41 PM
Some of the biggest differences between us and an open source alternative would probably be service/support as well as you can get started right away without having to deal with installation, servers, etc.
We're consistently pushing updates to the system on the SaaS model, so no need for updates on your end; and we're keeping a proactive eye on the technology/system for you. Also, our staff is here to make sure you're taken care of with any questions/support that you do need. With a lot of open source alternatives, they may be less money over the short term, but you'd likely need to install, push updates yourself, etc. which do end up costing time/money/staff over the long run if you want the service to be maintained well.
As with most things, there are pluses/minuses to any way of going. If you'd like to view the benefits that we have listed you can find them here:
The best way to determine if Answerbase is right for you is to signup for a free trial and kick the tires. There are no secrets, what you see is what you get...so we encourage you to signup for the free trial and test it out.
If you have any other questions just let us know, that's what we're here for. You can ask a new question by using the following link: http://help.answerbase.com/Question/Ask