Answer
Mar 14, 2022 - 09:31 AM
When you get questions that come in related to products, sometimes the questions may be something where the answer is relevant for any product on your website. This is common when you are dealing with questions related to shipping, returns, or other types of general business information. For these reasons, Answerbase gives you the ability to edit the product association on a question and relate that question to "All Products" as you see here. In order to achieve that, when you're viewing a question edit the product association as seen here:
When you click into edit that, you'll see a field and if you click to enter text within the field....you'll see the first option is to select "All Products" as seen here:
If you select that and save, it will consider that question relevant to any products on your site.
How "All Products" questions are displayed to users by default
How that impacts what users will see, by default, is that when the user is typing in their question on the product page....if the question that they're asking matches any of of your Q&A that is related to "All Products"....that answer will be auto-suggested to them as they're typing. Please note that the default setting (it can be changed) will not display those questions on the product page, it will only show up when the questions are being asked by the user and we find a match. The questions that display on the product page are recommended to only show the product-specific questions within the page itself....which is original content to each product and will increase your visibility on Google and other search engines.
Publishing questions related to "All Products" on your page
Some merchants prefer that the questions that are related to "All Products" do display on every page and for that purpose we have a widget parameter that you can define within your widget to achieve that goal. If you'd like to have the "All Products" questions actually display on the page, you'd use the "data-show-content-allproducts" parameter and set that to "true" similar to what you see here:
Setting that to true will ensure that those questions are actually displayed on your product page, even though they will then display on every product page.
We hope this answer was helpful and please ask a new question if there is anything else we can help you with.
When you click into edit that, you'll see a field and if you click to enter text within the field....you'll see the first option is to select "All Products" as seen here:
If you select that and save, it will consider that question relevant to any products on your site.
How "All Products" questions are displayed to users by default
How that impacts what users will see, by default, is that when the user is typing in their question on the product page....if the question that they're asking matches any of of your Q&A that is related to "All Products"....that answer will be auto-suggested to them as they're typing. Please note that the default setting (it can be changed) will not display those questions on the product page, it will only show up when the questions are being asked by the user and we find a match. The questions that display on the product page are recommended to only show the product-specific questions within the page itself....which is original content to each product and will increase your visibility on Google and other search engines.
Publishing questions related to "All Products" on your page
Some merchants prefer that the questions that are related to "All Products" do display on every page and for that purpose we have a widget parameter that you can define within your widget to achieve that goal. If you'd like to have the "All Products" questions actually display on the page, you'd use the "data-show-content-allproducts" parameter and set that to "true" similar to what you see here:
data-show-content-allproducts="true"Setting that to true will ensure that those questions are actually displayed on your product page, even though they will then display on every product page.
We hope this answer was helpful and please ask a new question if there is anything else we can help you with.
