How do I integrate Answerbase into a Services site? View answer
System Administration > Integrating Your Site, Frequently Used
Does Google crawl JavaScript loaded content on a page? View answer
System Administration > Content Management, Platform Benefits > Search Engine Optimization (SEO)
How do I test if my Answerbase Ecommerce Conversion Tracking Code is working correctly? View answer
System Administration > Integrating Your Site
How does Answerbase send a Q&A pair to your support ticket platform? View answer
How do I connect my Google Search Console account to Answerbase? View answer
System Administration > Content Management
Can you disable the voting system on Answerbase for answers and other types of content? View answer
Can the text in the "new user" email notification be changed? View answer
System Administration > Customization
How can I see published questions that are unanswered? View answer
How can I change the "Ask us" text on the Call to Action (CTA) widget? View answer
After I delete a question, it still appears in the "Most Popular" filter. How long should it take to go away? View answer
How can I prioritize the most important products in the product-by-product optimization workflow? View answer
When importing content, do we need to create fake email addresses for the mock seed users or does the system do it View answer
System Administration > Content Management, System Administration > Integrating Your Site
Why am I getting a "user does not have sufficient permission" when connecting Google Search Console? View answer
Can I add my own Analytics to track the engagement and activity on the Q&A knowledge base and landing pages? View answer
System Administration > Reports
How do I Associate Q&A's to Products, Categories, or "All Products"? View answer
Is Answerbase a forum /communities out-of-box or does it require customization? Do we have to use you to customize View answer
Sales Support, System Administration > Customization
How do I customize or change the style and design of my Answerbase Q&A widget using CSS? View answer
What does the "Browsing Option" setting do for the ecommerce module? View answer
System Administration > Other
If Answerbase increases their prices or limit the number of users, can I take my member data if I leave? View answer
Sales Support, System Administration > User Management
Can users login using Facebook and Google credentials? View answer
System Administration > Third Party Login, Public Q&A System > Registration and Login
How do I customize the border color on the full featured widget? View answer
What are the moderator settings to determine what a moderator gets assigned to and notified about? View answer
System Administration > Moderation
Is it possible to restrict visibility of the site (including the login screen) to a range of supplied IP adresses? View answer
Public Q&A System > Registration and Login, System Administration > User Management
Should my tags start with a capital letter or lower case? Will the system recognize them as the same? View answer
System Administration > Category Management
How do I add another User to view my Google Search Console Reports? View answer
System Administration > Reports, Frequently Used
Concerning SSO, how long is the timeout on a login session? View answer
Public Q&A System > Registration and Login, System Administration > Integrating Your Site
How do I make related questions appear on specific pages of my site so they relate to the content on that page? View answer
Can I backup or export all of the Q&A data from my Answerbase site? View answer
How do I configure a CNAME record in Cloudflare? View answer
Ecommerce Product Q&A
What if I post similar Q&A content related to multiple pages, does that create a "Duplicate Content" problem? View answer
When customizing a website header, is it possible to change the font size of the title display? View answer
What is the "External ID" of a Category or Tag? View answer
What is the "Category Association" option of the Full Featured Widget? View answer
How do I change the time settings in Answerbase? View answer
System Administration
What does the timezone setting control? View answer
Does Answerbase provide 256 bit or 128 bit encryption with its SSL certificate? View answer
Sales Support, System Administration > Integrating Your Site
Our site is build on a .NET framework. Would there be any issues integrating the forum (including SSO)? View answer
Sales Support, Public Q&A System > Registration and Login, System Administration > Integrating Your Site
What is the "Offering Reference" and what is it used for? View answer
We don't want our users to be able to edit or add information to their profiles, how can we prevent this? View answer
System Administration > User Management, System Administration > Customization
We are medical professionals discussing real cases, can we make sure our threads are not indexed on search engines View answer
Is there a way to change user profile permissions for existing users without having to go through them one by one? View answer
System Administration > User Management
What is the "Website" field used for? View answer
How can we allow everyone to ask questions, but only allow a select few to answer the questions? View answer
Public Q&A System > Asking Questions, Public Q&A System > Answering Questions, System Administration > Customization
What is the URL for my mobile environment? View answer
Can I place JavaScript on our Answerbase website? I want to include LivePerson chat. View answer
System Administration > Customization, System Administration > Integrating Your Site
I see the demo site is not SSL encrypted, would/could that be switched on post-purchase? View answer
Sales Support, System Administration > Other
I want a logo that links to a site in the "Right Column Bottom" area. Can I upload an image that is not a header? View answer
We want to serve a Terms of Service which the user must accept before accessing the site; is this possible? View answer
Sales Support, Public Q&A System > Registration and Login, System Administration > Customization
What is the "Call to Action Text" field used for? View answer
How do I remove the icons for inserting images, videos, and links? View answer
