Answer
Jan 31, 2025 - 04:02 PM
Answerbase can recognize what original and valuable knowledge that has been shared from your company in the past that has been valuable in the sales process, and feed that content and knowledge to your marketing team so they can review, revise and approve it for distribution around your site (in minutes).
So you know the value behind this connection....Google is steering HEAVILY towards respecting sites and rewarding sites that are fulfilling all of the information gaps on the planet (no matter how small and seemingly inconsequential)....so companies that fulfill these gaps for the good of the planet should continue to be rewarded. It's able to distinguish between companies who are publishing information that is already available online....and companies that are publishing content that is being ignored or not yet fulfilled....and the company's behaviour in publishing original unique content that helps real people are getting rewarded in their ranking considerations (sites that are publishing copy-cat content actually get impacted negatively). So, the ability to channel your real knowledge in response to real customer demand for information is critical for SEO moving forward....and this capability is to help facilitate making this as easy as we can to get that kind of content published on your site.
You can preview the new capability by going into your admin site and clicking on the "View List" option as seen here:
You'll see in that column the product(s) that have Support Q&A available...and you can click into that product where you can see them here in a new tab called "Support Channel Q&A" as shown here:
and then once you click into a product that has some available in that column...you'll see those in a tab called "Support Channel Q&A"
There you'll be able to see the original questions from customers related to the specific product or product collection that you're viewing.....that has proven to provide value in the sales process.
So you know the value behind this connection....Google is steering HEAVILY towards respecting sites and rewarding sites that are fulfilling all of the information gaps on the planet (no matter how small and seemingly inconsequential)....so companies that fulfill these gaps for the good of the planet should continue to be rewarded. It's able to distinguish between companies who are publishing information that is already available online....and companies that are publishing content that is being ignored or not yet fulfilled....and the company's behaviour in publishing original unique content that helps real people are getting rewarded in their ranking considerations (sites that are publishing copy-cat content actually get impacted negatively). So, the ability to channel your real knowledge in response to real customer demand for information is critical for SEO moving forward....and this capability is to help facilitate making this as easy as we can to get that kind of content published on your site.
You can preview the new capability by going into your admin site and clicking on the "View List" option as seen here:
You'll see in that column the product(s) that have Support Q&A available...and you can click into that product where you can see them here in a new tab called "Support Channel Q&A" as shown here:
and then once you click into a product that has some available in that column...you'll see those in a tab called "Support Channel Q&A"
There you'll be able to see the original questions from customers related to the specific product or product collection that you're viewing.....that has proven to provide value in the sales process.
