Answer
Mar 26, 2025 - 08:21 AM
Many ecommerce merchants have existing Q&A content that they've collected over time from a service that had a simple Q&A function but it didn't allow them to leverage the value of that content through CRO and SEO. Use our easy import process in order to seed your database with quality product Q&A content right from the start, which will save you time and increase engagement for your initial users.
Follow these steps to import your product Q&A content into Answerbase:
Follow these steps to import your product Q&A content into Answerbase:
- Importing Any Users (if necessary): If you don't have any specific user attribution to your product Q&A, you can skip this step and only import the Q&A content. If your Q&A content is tied to existing users, then you'll want to import the users that are associated with your Q&A content first so we know who to associate the questions and answers to. In your administration site, see under "Users > Import Users" where you can see our CSV import template and formatting guide, and import the users who were responsible for posting the Q&A content. This will allow us to associate the Q&A content to the appropriate users when you import the content. You can see our user import documentation here.
- Importing Product Q&A Content: Under "Content" you'll see the option to "Import Content" which you'll see the documentation here for. Here you can see our CSV template and formatting guide for the content, which allows you to import your existing product Q&A content and ensure that valuable content is available for future customers browsing your products.
