Answer
Oct 21, 2025 - 07:14 AM
If you are using the Reverse Proxy so the Q&A knowledge base is showing on your subdirectory like this:
yoursite.com/answers
Then....sometimes we get feedback that the product images on the knowledge base are not loading correctly or throwing a 404. Almost always the case is that when you setup your reverse proxy, there is something with the way your team configured the reverse proxy where it's not configured to show images well through the proxy. Your team should double check the configuration.
An easy way of recognizing if it's a problem with your proxy....is you can go to your answerbase sudomain which should be:
yoursite.answerbase.com
and try the same image URL structure that is giving a 404...and simply swap out your "yoursite.com/answers" with the "yoursite.answerbase.com" and if it loads the image fine, that means that it's just not being managed through your reverse proxy effectively through your subdirectory...and your team needs to investigate/fix that configuration.
yoursite.com/answers
Then....sometimes we get feedback that the product images on the knowledge base are not loading correctly or throwing a 404. Almost always the case is that when you setup your reverse proxy, there is something with the way your team configured the reverse proxy where it's not configured to show images well through the proxy. Your team should double check the configuration.
An easy way of recognizing if it's a problem with your proxy....is you can go to your answerbase sudomain which should be:
yoursite.answerbase.com
and try the same image URL structure that is giving a 404...and simply swap out your "yoursite.com/answers" with the "yoursite.answerbase.com" and if it loads the image fine, that means that it's just not being managed through your reverse proxy effectively through your subdirectory...and your team needs to investigate/fix that configuration.
