Answer
Nov 26, 2025 - 09:58 AM
Sometimes your customers may not format their questions as you would like...mainly in the form of an actual question:) So, what we can do if that is happening often or this is also useful if you're fighting some irrelevant spam posts.....is we can micromanage the customers to ensure they're asking within an appropriate question format. What this will do is the following:
Customers will utilize this feature to help if they are fighting some ridiculous/nonsense spam campaign against their site or also if they just have a huge amount of questions coming in and want to micromanage their customer base a bit with a "help us help you" approach.....so they get better questions coming through which helps them get better answers.
- Ensure that the question is starting with a word that real questions start with....like Who, What, Where, Why, etc. This ensures that they are actually asking you a question and helps guide them to do that.
- Also, it requires that they give enough words within the question to be a real question. For example, no one word questions like "Why?"....they need to be a bit more descriptive to something reasonable...so we require that they add a few words so you have some appropriate context.
Customers will utilize this feature to help if they are fighting some ridiculous/nonsense spam campaign against their site or also if they just have a huge amount of questions coming in and want to micromanage their customer base a bit with a "help us help you" approach.....so they get better questions coming through which helps them get better answers.
