Oct 05, 2015 - 03:41 PM
I know other clients have used this alongside chat so they can continue servicing customers with an "always available" knowledge-base even when they're not online, and then their online chat representatives may reference posts within the knowledge-base to help the customer out.
As far as technical integration between them, we offer pretty advanced capabilities with API, so there may be some clients who utilize that for a more seamless integration with their chat providers as well; but we don't have anything on our end that is out of box there. For enterprise implementations, we can pretty much put in place whatever our clients need, so if a seamless integration with Chat is desired, we can certainly provide that.
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