Answer
Aug 15, 2024 - 06:40 AM
NOTE: This is documentation of how a Services Business should install the conversion tracking code, if you're an Ecommerce store selling products online you should use the document on How to Test Ecommerce Conversion Tracking.
For services sites, when you install your Answerbase Conversion Tracking Code you'll want to run a test to ensure that you're effectively tracking a conversion assist. In order to effectively test a conversion you should follow these steps:
If you don't see a conversion tracked you should double check our Conversion Tracking Installation Documentation and make sure that you've installed it correctly. If you've done that and still aren't able to submit a successful test then please contact us and we can help you troubleshoot.
For services sites, when you install your Answerbase Conversion Tracking Code you'll want to run a test to ensure that you're effectively tracking a conversion assist. In order to effectively test a conversion you should follow these steps:
- Post a Question: Make sure that you've installed the Answerbase Q&A Widget into your service pages, then go to one of your service pages and ask a question through the Answerbase Q&A Widget. Submit the question with an email address that is not the same as your administration user's email address but one that you have access to in order to receive an email when an answer is given.
- Answer the Question: Go to your admin site and submit an answer to that test question so the email that the question was submitted under will be notified. Make sure that when you submit the answer, that you submit it so that it's a "Public Answer" that any visitor will be able to see. You may need to wait up to 5 minutes to receive the email response, so once you've submitted the answer check that email address in about 10 minutes and you should receive that notification.
- View the Answer: Click on the link to the see the answer within the email, which will take you to a page which shows the question and answer. When you're on the Q&A details page....you'll see a link back to the service page that the Q&A pair is associated with...and you'll want to click on that as well.
- Submit a Contact Request: You should click that link to get back to the service page and then go to the contact form that you have your conversion tracking code within. You should go ahead and submit that contact form through the above process.
- Confirm that Conversion was Tracked: Go into your administration interface and navigate to "Reports > Conversions" and you should see a conversion reported in that section. If you see a conversion tracked, then you've installed the code correctly and your test is done.
If you don't see a conversion tracked you should double check our Conversion Tracking Installation Documentation and make sure that you've installed it correctly. If you've done that and still aren't able to submit a successful test then please contact us and we can help you troubleshoot.
