Answer
Sep 30, 2015 - 11:17 AM
Before anything else, confirm that the emails are not going to a SPAM/Junk file in your email. If they are not in there, the following information should help you out. If the user has a "Member" role, in order to receive an email for every question posted, they need to be subscribed to every Category/Tag on the site.
If the user has administrative permissions, another way to accomplish this task is to select "Users" on the navigation bar, and then select which user you would like to receive every email. Assign that user the "Moderator" role and then click on the "Moderation" tab that appears at the top under their User Details. Here, under "Standard general moderation," click the "Edit Settings" button and change the desired notification settings. Click on the image below to view a screenshot of where this can be achieved.
If you are still not getting emails for every question asked, we have had them in the past get caught up somewhere in a junk folder or SPAM filter on the service provider level. If your "from" email address is identified as do_not_reply@yourwebsite.com, since its being sent from our servers, the receiving mail service is probably not identifying us as a valid sender of emails from an email address with your URL.
In order to resolve this using your own "from" email address, your team needs to setup a PTR DNS record which allows the internet world to identify us as a valid sender of emails "from" your URL. The IPs that you need to add are as follows: 72.52.242.4 and 72.52.242.198.
They can find more information here:
http://www.itworld.com/networking/362601/how-setup-reverse-dns-and-ptr-records
Adding the above IPs will identify Answerbase as authorized to send e-mail on your behalf, otherwise the emails could be marked as SPAM and bounce.
If the user has administrative permissions, another way to accomplish this task is to select "Users" on the navigation bar, and then select which user you would like to receive every email. Assign that user the "Moderator" role and then click on the "Moderation" tab that appears at the top under their User Details. Here, under "Standard general moderation," click the "Edit Settings" button and change the desired notification settings. Click on the image below to view a screenshot of where this can be achieved.
If you are still not getting emails for every question asked, we have had them in the past get caught up somewhere in a junk folder or SPAM filter on the service provider level. If your "from" email address is identified as do_not_reply@yourwebsite.com, since its being sent from our servers, the receiving mail service is probably not identifying us as a valid sender of emails from an email address with your URL.
In order to resolve this using your own "from" email address, your team needs to setup a PTR DNS record which allows the internet world to identify us as a valid sender of emails "from" your URL. The IPs that you need to add are as follows: 72.52.242.4 and 72.52.242.198.
They can find more information here:
http://www.itworld.com/networking/362601/how-setup-reverse-dns-and-ptr-records
Adding the above IPs will identify Answerbase as authorized to send e-mail on your behalf, otherwise the emails could be marked as SPAM and bounce.
If you have any other questions just let us know, that's what we're here for. You can ask a new question by using the following link: http://help.answerbase.com/Question/Ask
