As a moderator, can I assign questions or send questions to specific staff members so they can answer them? View answer
Public Q&A System > Answering Questions, System Administration > Category Management, System Administration > Moderation
What is the "External ID" of a Category or Tag? View answer
System Administration > Category Management
Can Answerbase inform other users when a question is asked about their area of knowledge or expertise? View answer
Public Q&A System > Answering Questions, Sales Support, System Administration > Category Management
What are the different levels of grouping that can be done, for both users and questions? View answer
System Administration > Category Management, System Administration > User Management
Can I make Tags optional when someone posts a question? View answer
It is possible to have two tiers of categories? e.g. categories > sub-categories View answer
System Administration > Category Management, System Administration > Customization
Can you explain "Subscribe to this category"? Do users get auto email alerts and do we need to configure anything? View answer
We want one user to get an email every time a question is asked; they are missing some emails. What did we do wrong? View answer
System Administration > Customization, System Administration > Category Management, Public Q&A System > Other
I want user "A" to access all products, but "B" to access only two products. Is this an out-of-box option or custom View answer
Sales Support, System Administration > Category Management, System Administration > Customization
Should my tags start with a capital letter or lower case? Will the system recognize them as the same? View answer
If a new category is created, can a previously posted question be added to the new category created if it's related View answer
Is it possible to use both categories and tags? We want to organize by categories, but then allow tagging also. View answer
Sales Support, System Administration > Category Management, System Administration > Content Management
When I added the e-commerce module, I had to change to categories. I removed the module, how do I get back to tags View answer
How do I add an external ID to a category? View answer
