Answerbase HelpStaff Answer
Aug 09, 2012 - 08:18 AM
You are able to assign roles to users depending on what type of permissions you’d like to give them and what privileges they’ll have while interacting with your system. You have the ability to identify users as normal community members, administrators, moderators, or staff experts. See a description of all these user roles that are available below, and you can assign these roles in the administration area by viewing a user and selecting their “Account” tab.
MEMBER
These users are normal community users of your public Q&A platform, with the ability to ask questions, answer questions, submit comments, vote, and all other normal public community activities. These users do not have permissions to log into the administration environment.
STAFF EXPERT
These users have the ability to identify answers as being official “staff answers” which will highlight their answers above normal community members so it’s clear that those answers hold special authority. When Staff Experts answer questions, they have a checkbox option available, under the text area where they provide their answer, where they can determine whether they’d like to identify that answer as a staff answer or not.
MODERATOR
These users are able to log into the administration site and are given limited viewing/editing capabilities within that environment. The moderators have permissions to moderate, edit, and delete both community content and community members. With access to their moderation area, user content, and users sections of the administration site, it helps ensure that they can effectively manage the content and users of the community. They are NOT given permissions to more advanced administration rights such as system settings, reports, customization, etc. When you assign a user to this moderation role, you will see a “Moderation” tab available on their user details page in the administration site, where you can set specific moderation privileges and assignments to that specific user as well as manage their notification settings related to those responsibilities.
ADMINISTRATOR
Administrators are given all privileges on the administration site with the ability to manage content, users, as well as make any edits to the system settings and customization. They have an “all access pass” to the administration area, just as you do as the main site administrator.
EXPERTS
Experts are just a role that you can add, which impacts your ability to pull users who you want to espeically identify through the API. This does not impact anything functionally on the Answerbase user interface, it is solely used for customers using the API calls and want to identify specific "expert" users through that for their own purposes.
MEMBER
These users are normal community users of your public Q&A platform, with the ability to ask questions, answer questions, submit comments, vote, and all other normal public community activities. These users do not have permissions to log into the administration environment.
STAFF EXPERT
These users have the ability to identify answers as being official “staff answers” which will highlight their answers above normal community members so it’s clear that those answers hold special authority. When Staff Experts answer questions, they have a checkbox option available, under the text area where they provide their answer, where they can determine whether they’d like to identify that answer as a staff answer or not.
MODERATOR
These users are able to log into the administration site and are given limited viewing/editing capabilities within that environment. The moderators have permissions to moderate, edit, and delete both community content and community members. With access to their moderation area, user content, and users sections of the administration site, it helps ensure that they can effectively manage the content and users of the community. They are NOT given permissions to more advanced administration rights such as system settings, reports, customization, etc. When you assign a user to this moderation role, you will see a “Moderation” tab available on their user details page in the administration site, where you can set specific moderation privileges and assignments to that specific user as well as manage their notification settings related to those responsibilities.
ADMINISTRATOR
Administrators are given all privileges on the administration site with the ability to manage content, users, as well as make any edits to the system settings and customization. They have an “all access pass” to the administration area, just as you do as the main site administrator.
EXPERTS
Experts are just a role that you can add, which impacts your ability to pull users who you want to espeically identify through the API. This does not impact anything functionally on the Answerbase user interface, it is solely used for customers using the API calls and want to identify specific "expert" users through that for their own purposes.
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