Staff Answer
Aug 09, 2012 - 08:18 AM
If you have a new account, you'll want to think about what users on your team will have what roles to effectively review your content and manage your platform. Our platform supports many different user roles so you can effectively manage your content and users as your audience engages. You are able to add new users assign roles to users depending on what type of permissions you’d like to give them and what privileges they’ll have while interacting with your system. You have the ability to identify users as normal members, administrators, moderators, or some other roles that may be helpful.
We have a specific article on how to assign a role to users (also linked at the bottom of this Q&A), but see a description of all these user roles that are available below and what they do.
Member
These users are normal community users of your public Q&A platform, with the ability to ask questions, answer questions, submit comments, vote, and all other normal public community activities. These users do not have permissions to log into the administration environment.
Moderator
As an administrator, you may want to have content unpublished by default until they are reviewed by a trusted member of your staff and they review it and mark it off as being moderated or other rules around what content is published or what users are allowed access to engage. To manage these types of work flows and reviews, you'll want to set up users with the "Moderator" role. These users are able to log into the administration site and are given limited viewing/editing capabilities within that environment. The moderators have permissions to moderate, edit, and delete both community content and community members. With access to their moderation area, user content, and users sections of the administration site, it helps ensure that they can effectively manage the content and users of the community. They are NOT given permissions to more advanced administration rights such as system settings, reports, customization, etc. When you assign a user to this moderation role, you will see a “Moderation” tab available on their user details page in the administration site, where you can set specific moderation privileges and assignments to that specific user as well as manage their notification settings related to those responsibilities. See a full article on how to set moderation assignments conditions by clicking here. By default when your account is established, your first administrator also is given the "Moderator" role.
Administrator
Administrators are given all privileges on the administration site with the ability to manage content, users, as well as make any edits to the system settings and customization. They have an “all access pass” to the administration area, just as you do as the main site administrator.
Staff Expert
These users have the ability to identify answers as being official “staff answers” which will highlight their answers above normal community members so it’s clear that those answers hold special authority. When Staff Experts answer questions, they have a checkbox option available, under the text area where they provide their answer, where they can determine whether they’d like to identify that answer as a staff answer or not.
Developer
These users have access to the capabilities that are typically required in order to manage the configuration, customization and integration of Answerbase. Thy can access the content, users, customization, integration, and system settings areas within the administration site. This allows them to manage any configuration, customization, and integration...and also test creating content and users to ensure those integrations are effective.
Now that you know what the user roles are, you can find more details on how to assign roles to users in our Q&A "How do I assign user roles to new or existing users on the Answerbase Platform?" for detailed instruction (or click here).
We have a specific article on how to assign a role to users (also linked at the bottom of this Q&A), but see a description of all these user roles that are available below and what they do.
Member
These users are normal community users of your public Q&A platform, with the ability to ask questions, answer questions, submit comments, vote, and all other normal public community activities. These users do not have permissions to log into the administration environment.
Moderator
As an administrator, you may want to have content unpublished by default until they are reviewed by a trusted member of your staff and they review it and mark it off as being moderated or other rules around what content is published or what users are allowed access to engage. To manage these types of work flows and reviews, you'll want to set up users with the "Moderator" role. These users are able to log into the administration site and are given limited viewing/editing capabilities within that environment. The moderators have permissions to moderate, edit, and delete both community content and community members. With access to their moderation area, user content, and users sections of the administration site, it helps ensure that they can effectively manage the content and users of the community. They are NOT given permissions to more advanced administration rights such as system settings, reports, customization, etc. When you assign a user to this moderation role, you will see a “Moderation” tab available on their user details page in the administration site, where you can set specific moderation privileges and assignments to that specific user as well as manage their notification settings related to those responsibilities. See a full article on how to set moderation assignments conditions by clicking here. By default when your account is established, your first administrator also is given the "Moderator" role.
Administrator
Administrators are given all privileges on the administration site with the ability to manage content, users, as well as make any edits to the system settings and customization. They have an “all access pass” to the administration area, just as you do as the main site administrator.
Staff Expert
These users have the ability to identify answers as being official “staff answers” which will highlight their answers above normal community members so it’s clear that those answers hold special authority. When Staff Experts answer questions, they have a checkbox option available, under the text area where they provide their answer, where they can determine whether they’d like to identify that answer as a staff answer or not.
Developer
These users have access to the capabilities that are typically required in order to manage the configuration, customization and integration of Answerbase. Thy can access the content, users, customization, integration, and system settings areas within the administration site. This allows them to manage any configuration, customization, and integration...and also test creating content and users to ensure those integrations are effective.
Now that you know what the user roles are, you can find more details on how to assign roles to users in our Q&A "How do I assign user roles to new or existing users on the Answerbase Platform?" for detailed instruction (or click here).
