Answerbase provides the ability for you to assign tasks, content, and users to moderators for them to review and manage within your Answerbase Administration Dashboard. This video gives you an overview of those tools, to allow for effective management of your content and users. Read more
Answerbase gives you all of the tools that you need to manage your content and users who engage with your knowledge base. Answerbase provides you with the a full featured administration interface, allowing you to manage content, manage users, review reporting, customize your knowledge base, integreation tools, as well as a number of settings options to configure the platform as you need. See a quick video overview of Read more
Again, we're needing to temper expectations here....creating great content for your customers needs to be the focus here and it's about a steady diet of great content for your customers that will win over time....but when it's done well, sometimes the results are a bit staggering. See this customer who started publishing content early March 2025 within their Answerbase....and look at what's happened recently. It's in Read more
This video gives you an overview of some of the customization tools available for you from the self-service interface in the administration dashboard on Answerbase. Additional tools and flexibility is avaialble for Enterprise Plan customers, so if you have any additional needs in customization Contact Us about Enterprise Plan options and we'll make sure you're taken care of. See video on the administration tools belo Read more
You can have new users who engage with your Answerbase be provided the opportunity to subscribe to your promotional email lists. You can enable that option under "System Settings > Login & Registration" within your administration area. Once you have users subscribing, you can have those subscribers automatically added to your subscription lists on other 3rd party email services like Klaviyo, Hubspot, Mailchimp Read more
Your users have the ability to subscribe to topics that they're interested in hearing about, so they're aware of any new posts that are published on the knowledge base or aware of engagement around posts they're actively following or have contributed content to. As users, they have the ability to manage these settings when they're logged into their account and as an administrator you can also configure and edit these Read more
