Is it possible to use both categories and tags? We want to organize by categories, but then allow tagging also. View answer
System Administration > Category Management, System Administration > Content Management, Other
Can Answerbase inform other users when a question is asked about their area of knowledge or expertise? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > Category Management, Other
As a moderator, can I assign questions or send questions to specific staff members so they can answer them? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > Category Management, System Administration > Moderation
What are the different levels of grouping that can be done, for both users and questions? View answer
System Administration > Category Management, System Administration > User Management
Can I make Tags optional when someone posts a question? View answer
System Administration > Category Management
We want one user to get an email every time a question is asked; they are missing some emails. What did we do wrong? View answer
System Administration > Customization, System Administration > Category Management, Ecommerce FAQ Knowledge Base > Other
I want user "A" to access all products, but "B" to access only two products. Is this an out-of-box option or custom View answer
System Administration > Category Management, System Administration > Customization, Other
Should my tags start with a capital letter or lower case? Will the system recognize them as the same? View answer
What is the "External ID" of a Category or Tag? View answer
It is possible to have two tiers of categories? e.g. categories > sub-categories View answer
System Administration > Category Management, System Administration > Customization
Can you explain "Subscribe to this category"? Do users get auto email alerts and do we need to configure anything? View answer
If a new category is created, can a previously posted question be added to the new category created if it's related View answer
When I added the e-commerce module, I had to change to categories. I removed the module, how do I get back to tags View answer
How do I add an external ID to a category? View answer
