If your a Shopify merchant looking to integrate product questions and answers into your product page, Answerbase provides a robust solution to accomplish that goal and can scale as you scale your business. This article communicates the steps that you should take for a successful integration.
1) Install the Answerbase Product Q&A Shopify App
Find the Answerbase Product Q&A Shopify App
and click the "Add App" button in order to manage the install. All Answerbase accounts come with a 30 day trial, so you won't have to pay until that trial period is over, but you'll need to select your plan during the process so Shopify knows what plan you'd like to select if you choose to move forward. You can cancel your subscription and uninstall at any time. Install the app and at the end of he process, choose to "Activate" the app as your last step.
2) Integrate the Product Q&A App
If you're on Shopify's default theme, or a commonly supported theme that Answerbase recognizes, the app may be automatically installed on your product page when you activate it. If you're using a custom template, we can help install your app for you....you'll see a way to contact us in your Installation Instructions page when viewing Answerbase within the Shopify administration portal. Follow those instructions and our team can manage the installation for you.
If you'd like to integrate thewidget yourself, you'll see instructions on how to do that, and then options under your "Configuration" navigation in order to adjust settings and placement of your Answerbase product question and answer widget within your Shopify storefront.
3) Test Your Integration
After you're done integrating, we recommend that you go to a product page on your storefront and submit a test question. Submit the test question with an email that is not the same email as your administration user, so that Answerbase can recognize it as if it were a customer asking the question. This will ensure that your integration was successful and your customers are able to post questions successfully on your site. If you have any questions or issues with this process, Contact Answerbase Customer Support
and we'll make sure you're 100%.
4) How Billing is Managed for your Answerbase Product Q&A App on Shopify
If you've installed the app through the Shopify app store, no billing is necessary....your bill for Answerbase product Q&A will be automatically added to your monthly Shopify Bill...and then Shopify manages the payment to Answerbase for supporting the app.