What are the different levels of grouping that can be done, for both users and questions? View answer
System Administration > Category Management, System Administration > User Management
The users would like to be able to exchange personal messages. How is this possible? View answer
Ecommerce FAQ Knowledge Base > Other, System Administration > User Management
Can I make Tags optional when someone posts a question? View answer
System Administration > Category Management
Is there an API that does login verification on an existing user that asks a new question? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration > Integrating Your Site
Is it possible to edit the timestamp on a question or answer? View answer
System Administration > Content Management
If I insert HTML tags into an answer to add a bullet list or similar editing, will they display on the public site? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions
If I add one of our staff as an Admin, do they need another role for them to participate in answering questions? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > User Management
If I decided to go with Answerbase, what is an estimate on how long it would take to have my site up and running? View answer
Other
Can I use a credit card to pay for my Answerbase subscription? View answer
Can we move data from the trial site to the new site when we begin service, or do we have to redo all customization View answer
System Administration > Customization, Other
Can I place Javascript on our Answerbase website? I want to include LivePerson chat. View answer
The timezone on my site does not match where I live; how can I change it? View answer
System Administration > Other
Can you explain "Subscribe to this category"? Do users get auto email alerts and do we need to configure anything? View answer
When I'm asking or answering a question, why don't I have the option to upload an attachment? View answer
Ecommerce FAQ Knowledge Base > Asking Questions, Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions
In registration, can I integrate a third party mailing list software to automatically add user info into a database View answer
Where do I make a change to [SITENAME]? View answer
System Administration > Customization
I marked a group of pages as "no-index" in the robots.txt file, how to I keep <meta>tags from overriding this? View answer
System Administration > Customization, System Administration > Other
If I'm experiencing SPAM, is there anything I can do to try preventing it? View answer
Is there an API for pulling statistics from Answerbase usage like the Dashboard and Reports does in the Admin area? View answer
System Administration > Reports
Does my Q&A site have to reside on a subdomain or can it reside in a folder/subdirectory? View answer
System Administration > Integrating Your Site, Other
What are user roles and what do they do? View answer
System Administration > User Management
How do I create my own LinkedIn application for LinkedIn login? View answer
System Administration > Third Party Login
What is the "Auto-relate page to new questions asked" option? View answer
System Administration > Integrating Your Site
How long do logged in sessions last for users?
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login
How long does a session last once a user is logged in? View answer
How can I charge people money for registration and access to my Q&A environment? View answer
Can Answerbase be integrated with our email system? View answer
Ecommerce FAQ Knowledge Base > Other
Can I pull Q&A content to be used in our own custom materials marketing and training materials? View answer
What is an Administrator and how do I assign one?
System Administration
What happens to Reported questions and answers? View answer
Ecommerce FAQ Knowledge Base
Why am I getting an empty question box on my website when I set up my widget? View answer
Can the panel at the bottom right of the Q&A page with links to Social Media be removed? View answer
System Administration > Customization, System Administration > Third Party Login
Can Answerbase inform other users when a question is asked about their area of knowledge or expertise? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > Category Management, Other
If questions and answers are unique to users, how do I keep them from displaying publicly? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, Ecommerce FAQ Knowledge Base > Asking Questions
In the "E-Commerce Module" row on the pricing page, is this referring to the number of pages I can list my Q&A on? View answer
What are the monthly pageview threshold and overage charges for the Business Plan? View answer
