I signed up for the free trial on the Basic plan, how do I switch my trial to the Professional plan? View answer
System Administration > Other, Other
How do I change the email address associated with my account? View answer
System Administration > Other
How can I remove products manually from the list of products shown on our Answerbase site? View answer
System Administration > Content Management
How can I send a message to all of my users at once? View answer
What is Answerbase running on the back-end? It looks like you are a Windows/.NET shop but I want to confirm. View answer
Ecommerce FAQ Knowledge Base > Other, Other
Do you have instant-search? View answer
Ecommerce FAQ Knowledge Base > Asking Questions, Ecommerce FAQ Knowledge Base > Other
Is your code open-source or compiled so a customer is free to make modifications without the vendor's support? View answer
System Administration > Customization, Other
Is Answerbase a forum /communities out-of-box or does it require customization? Do we have to use you to customize View answer
Is it possible to integrate SSO out-of-the-box or is that a customization? View answer
System Administration > Integrating Your Site, Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, Other
I want user "A" to access all products, but "B" to access only two products. Is this an out-of-box option or custom View answer
System Administration > Category Management, System Administration > Customization, Other
I have a user that was operating two different profiles; is there a way to merge those two accounts into one? View answer
System Administration > User Management
Is it possible to deem moderated all future posts from a person who has posted moderated content in the past? View answer
System Administration > Moderation
I see our questions are being posted in Pacific Time, is there a way to adjust to our local time (Eastern)? View answer
Can I display more info about a user (a URL or signature) when they post without having to go to their profile View answer
System Administration > User Management, System Administration > Customization
Moderating users is a pain; how do I turn it off and stop getting email notifications about moderating new users? View answer
Our old system did not have question titles, do you have a suggestion on what to enter when we import our old data View answer
System Administration > Content Management, System Administration > Integrating Your Site
When importing content, do we need to create fake email addresses for the mock seed users or does the system do it View answer
How do you change the profile icon for a user? View answer
Ecommerce FAQ Knowledge Base > Other, System Administration > User Management
If an administrator reopens a question, does it close again following the normal process or does it stay open?
System Administration > Content Management, System Administration > Other
Can I import more than one user at a time? View answer
Our URL structure is https://, will the web address be https://ask.mywebsitename.co.uk ? View answer
System Administration > Integrating Your Site
How many users does the Basic Account and Professional Account support? View answer
System Administration > User Management, Other
Is there a translation of Answerbase into Polish? View answer
Should my tags start with a capital letter or lower case? Will the system recognize them as the same? View answer
System Administration > Category Management
We'd like to limit discussions per subsets of members. Are group discussions supported in any manner? View answer
System Administration > User Management, Ecommerce FAQ Knowledge Base > Other
Is it possible to customize the rank/reputation, point system, etc? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Point System and Structure, System Administration > Customization
Do you have any specific examples of WordPress plug-ins, widgets, and integration? View answer
System Administration > Integrating Your Site, Other
We're told your product has the potential of positively affecting SEO rankings. Can you comment on that idea? View answer
Other
Can I disable to the "Question Details" area on my site? View answer
Ecommerce FAQ Knowledge Base > Other, System Administration > Customization
What are the pros and cons for allowing someone to post a question without registering? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login
