Can you explain "Subscribe to this category"? Do users get auto email alerts and do we need to configure anything? View answer
System Administration > Category Management
What is the uptime/reliability for your hosted solution? View answer
Other
Is it possible to manually rank users on the home page and member page? We want certain users to have prominence. View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Point System and Structure, System Administration > User Management
Are user roles like "Expert" and "Staff Expert" ranked differently for prominence on user point ranking lists? View answer
Is there a maximum number of users we can have? View answer
System Administration > User Management, Other
How can we send an email broadcast to all our users? View answer
System Administration > User Management
Our web designer is going to make some design changes, is there a CSS guide or examples to make it easier? View answer
System Administration > Customization
When I'm asking or answering a question, why don't I have the option to upload an attachment? View answer
Ecommerce FAQ Knowledge Base > Asking Questions, Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions
I entered my Google Analytics code in the admin section, now it appears at the bottom of my site. What's wrong? View answer
System Administration > Customization, System Administration > Other
We want students to ask questions without registering, we moderate, and then we answer them. Can Answerbase do this View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, Other
We want one user to get an email every time a question is asked; they are missing some emails. What did we do wrong? View answer
System Administration > Customization, System Administration > Category Management, Ecommerce FAQ Knowledge Base > Other
Can your enterprise solution operate in a closed system with absolutely no Internet access? View answer
Ecommerce FAQ Knowledge Base > Other, Other
We need to be certain that the data is confidential; how do we make sure all users are moderated before access? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration > Moderation
Can we move data from the trial site to the new site when we begin service, or do we have to redo all customization View answer
System Administration > Customization, Other
We would like two areas, Field Services and Support Team. Is there a way to logically separate the questions asked View answer
System Administration > Content Management, Other
Can we get Answerbase to run in a locked student area of our site program? View answer
System Administration > Integrating Your Site, Other
I'm an online retailer, how can Answerbase help improve my conversion rates? View answer
I have added users to my website, why did they not receive an email notification? View answer
Do your widgets work with responsive web design so that they are mobile/tablet friendly? View answer
Does my Q&A site have to reside on a subdomain or can it reside in a folder/subdirectory? View answer
Can I install widgets on multiple pages? View answer
What does the “Questions Tag” customization option (on the Full-Featured Widget) allow me to do? View answer
How can a customer ask a question without leaving our site? We don't want to direct users away from our site. View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > Integrating Your Site
When setting up products in the ecommerce module, entering each one is tedious. Can we send you a product feed? View answer
System Administration > Integrating Your Site
We would like SSO capability. We use Active Directory- how can this provide the authentication to your product? View answer
System Administration > Integrating Your Site, Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, Other
Can I create a widget that displays only unanswered questions? View answer
Can I change the buttons on my site to say something other than "Questions" and "Answers"? View answer
My Google DFP adds require a snippet of code to be added within the <head> tag, where can I enter this? View answer
If I add one of our staff as an Admin, do they need another role for them to participate in answering questions? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > User Management
If I deem a user moderated, does that mean all their future questions and answers don't have to be moderated? View answer
System Administration > Moderation, System Administration > User Management
