Old Tracking Script - You Need to Update to the New Conversion Tracking Script if You're Still Using The Older Version Answerbase previously supported a tracking pixel which will still work for awhile but needs to be updated with the New Conversion Tracking Script . For reference for customers who still have the older tracking pixel installed so they can understand their parameters and how to translate to the new tra Read more
Below is the content formatting guide you should use when looking to import questions. There are different guides noted below depending on if you're using a hierarchical category structure or a tag structure for organizing your content, so make sure that you're referencing the appropriate structure based on your system settings that you have defined under "System Settings > General Settings". For a smooth import w Read more
Answerbase has several ways of syncing with your product and product categories for your ecommerce site, most are automated but there are some cases where you may need to import your product data. First, identify whether this is needed or not for your integration. Here are the ways that Answerbase syncs with your product information: Automated Through Widget Parameters: If you've already installed our Q&A w Read more
Some answers that you provide through Answerbase aren't going to be long enough to justify their own landing page. Now, different customers have different preferences regarding this....we've seen some answers that are just a few lines live on their own landing pages and those Q&A pages turn into featured snippets within Google results that drive conversions and sales....but depending on the type of questions you' Read more
As you answer questions through Answerbase you should start seeing an increase of your Google Search Console impressions and eventually clicks and click through rate. If you're not experiencing this we have a few items that you should check in on to ensure that you're set up to get the best out of your Answerbase engagement. Have you Added Your Answerbase Knowledge Base Sitemap to Google Search Console? As you're ans Read more
Thanks for choosing Answerbase to power product questions and answers on your ecommerce store. This guide covers how to manage an in-depth integration and configuration of Answerbase to get the most out of product Q&A over the long run, which includes the full list of items we encourage you to manage for the best integration. This in-depth guide will be an investment of time to manage an ideal integration. We do Read more
When you integrate the full featured Q&A widget into your product page to support product-specific questions and answers, you'll want to test the integration after it's done to make sure everything is working well. POSTING A TEST QUESTION The first thing to do is get to a product page on your website and get to the Q&A widget placement where you can ask a question. Follow these steps: Write a simple tes Read more
When you're testing your Q&A widget on your product pages and try to submit a question as a guest you may run into a validation that says "This is email is associated with an existing account. Please sign in." like this: The most common cause is that the email address that you've provided when testing out posting a question is one that is associated with one of your Administrator or Moderator users. In that case, Read more
When you're integrating your site with Answerbase you submit a test question on a widget, and get the following validation: What this means is that there hasn't been at least one product or category associated with the question, to let us know what the question is about. MOST COMMON CAUSE OF THIS VALIDATION The most common cause of this validation is with an ecommerce integration, where you're supporting product-spec Read more
When you're posting an answer in response to a customer question that came in related to your products, there are a few tips that we'd like to share which will help guide you on how to respond in order to ensure you're getting the most value from your Q&A content. The main focuses of answering a question should be the following: Giving a great answer that actually answers the customer question Upsell the Read more
If you're transitioning from a different platform, or if you simply want to have your team create some great content for you to start out with, then you'll need to import your Q&A content (and potentially users if you're wanting to support a community where your customers can also answer questions). IMPORTING QUESTION AND ANSWER CONTENT In your administration site, you'll see an option in your left hand navigatio Read more
Now that you have your account information, you'll want to determine what users are going to be managing content on your platform. If you are the only person who is going to be managing the site and content, then you don't have to worry about setting up new users....but you may want to consider the "Default Content Publishing Rules" below to ensure that newly posted content is published based on your preferences. If Read more
