This customer was an interesting story....because they actually reached out to us in September of 2024 talking about how Q&A wasn't performing for them. Turns out....now we're driving 24% of their organic traffic and the scalable recognition and publication of good helpful content should turn that into much more over time as they continue to give Google and AI what it needs to drive traffic. Help Us Help You When Read more
This customer was an interesting story....because they actually reached out to us in September of 2024 talking about how Q&A wasn't performing for them. Turns out....now we're driving 24% of their organic traffic and the scalable recognition and publication of good helpful content should turn that into much more over time as they continue to give Google and AI what it needs to drive traffic. Help Us Help You When Read more
When you've created an Answerbase account, you can then integrate Answerbase ecommerce product Q&A into your ecommerce store. This tutorial specifically covers how to integrate Q&A into your product page, there is further instruction available on how to integrate into other areas of your ecommerce site (if desired) at a link at the end of this post. Let's go over how to integrate into your product pages. Step Read more
When you're posting an answer in response to a customer question that came in related to your products, there are a few tips that we'd like to share which will help guide you on how to respond in order to ensure you're getting the most value from your Q&A content. The main focuses of answering a question should be the following:
Giving a great answer that actually answers the customer question
Upsell the Read more
When you're testing your Q&A widget on your product pages and try to submit a question as a guest you may run into a validation that says "This is email is associated with an existing account. Please sign in." like this: The most common cause is that the email address that you've provided when testing out posting a question is one that is associated with one of your Administrator or Moderator users. In that case, Read more
Now that you have your account information, you'll want to determine what users are going to be managing content on your platform. If you are the only person who is going to be managing the site and content, then you don't have to worry about setting up new users....but you may want to consider the "Default Content Publishing Rules" below to ensure that newly posted content is published based on your preferences. If Read more
