What is the "Offering Reference" and what is it used for? View answer
System Administration > Other
What does the Business Hours and Holidays settings control? View answer
What does it mean if a question is "open" or "closed" and how do I edit that setting? View answer
System Administration > Content Management
Is it possible to allow users to email us their questions and then they automatically post to Answerbase? View answer
Ecommerce FAQ Knowledge Base > Asking Questions, System Administration > Content Management, Ecommerce FAQ Knowledge Base > Other
Can I ask my members to pay for a subscription to access my site? View answer
System Administration > Customization, Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, Other
Do I have to install anything or can I control my whole Answerbase site online? View answer
System Administration > Other, Other
I have an auction plugin that I wanted to customize into my site. It's a PHP plugin; will that work on Answerbase? View answer
System Administration > Integrating Your Site, System Administration > Customization
Is there a way to make a user's password expire annually so that they have to confirm their company email each year? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration
How does Answerbase relate with online chat? I want instant answers to use alongside existing chat. View answer
System Administration > Integrating Your Site, Ecommerce FAQ Knowledge Base, Other
Do you have a WordPress plugin? View answer
System Administration > Integrating Your Site, Other
I am Admin. How do I get to my admin site to delete or moderate content? View answer
System Administration > Moderation
If Answerbase increases their prices or limit the number of users, can I take my member data if I leave? View answer
System Administration > User Management, Other
I added a user as an administrator, but there is nowhere on their site for them to delete or moderate content. Why View answer
System Administration > User Management, System Administration > Moderation
How do you change the profile icon for a user? View answer
Ecommerce FAQ Knowledge Base > Other, System Administration > User Management
When importing content, do we need to create fake email addresses for the mock seed users or does the system do it View answer
System Administration > Content Management, System Administration > Integrating Your Site
Our old system did not have question titles, do you have a suggestion on what to enter when we import our old data View answer
How do I notify someone that they are setup with an account to my site? View answer
System Administration > User Management
I signed up for the free trial on the Basic plan, how do I switch my trial to the Professional plan? View answer
Concerning SSO, how long is the timeout on a login session? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration > Integrating Your Site
If I set my site to private, will it be viewed by Google searches? View answer
System Administration > Customization, Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login
Does Answerbase have a solution for integration with MS Active directory? View answer
What size are the 3 sections on the "Questions" page where I can place my adds? View answer
System Administration > Customization, System Administration > Other
How many users does the Basic Account and Professional Account support? View answer
How can I modify the navigation links and style the navigation area to that of the root domain? View answer
System Administration > Integrating Your Site
I have at least one user with an Expert role, but my Experts widget is empty. How does it populate? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Point System and Structure, System Administration > User Management
Can I set a custom length for my Question Title? View answer
System Administration > Customization
Can I change the font family used? View answer
What are the default notification settings for new users created on Answerbase? View answer
Can I add users who can answer questions from the administration site? View answer
How do I reset a user's password in Answerbase's Administration Portal? View answer
Can you disable the voting system on Answerbase for answers and other types of content? View answer
How do I reset a user's email address in Answerbase's Administration Portal? View answer
System Administration
How do I have Q&A that is associated with "All Products" display on all of my products pages? View answer
Why am I receiving emails to moderate new users? View answer
How can I view how many answers have been posted over a certain period of time? View answer
How do I add an external ID to a category? View answer
System Administration > Category Management
How do i change the text "QUESTIONS & ANSWERS" on my BigCommerce product page widget? View answer
Can you upload bulk questions and select them for a certain product? View answer
How do you add a video to a question or an answer response to that question on Answerbase? View answer
What do I do with content creation recommendations that are related to one of my article pages? View answer
How do questions related to "All Products" show up on my product pages? View answer
How do I assign user roles to new users or existing users? View answer
What are the moderator settings to determine what a moderator gets assigned to and notified about? View answer
Can I set if content is published or unpublished after it's posted by a user until a moderator reviews it? View answer
Can I post my own product Questions & Answers from the administration site? View answer
How do I see the performance of my Q&A landing pages in Google Search Console?
System Administration > Reports
How do you disable the "Login" and "Registration" options so those don't show? View answer
What does it mean if I run into Q&A structured data issues on a site? View answer
How do I publish a Q&A thread after answering the question? View answer
Where do I find questions asked on Google related to my products and pages? View answer
