How many users can I have on the Basic plan? View answer
System Administration > User Management, Other
If Answerbase increases their prices or limit the number of users, can I take my member data if I leave? View answer
Can an ordinary user edit or delete their postings? View answer
Ecommerce FAQ Knowledge Base > Other
After I delete a question, it still appears in the "Most Popular" filter. How long should it take to go away? View answer
System Administration > Content Management
How do I reset all settings to default? View answer
System Administration > Customization, System Administration > Other
How do I notify someone that they are setup with an account to my site? View answer
System Administration > User Management
Our old system did not have question titles, do you have a suggestion on what to enter when we import our old data View answer
System Administration > Content Management, System Administration > Integrating Your Site
When importing content, do we need to create fake email addresses for the mock seed users or does the system do it View answer
How do you change the profile icon for a user? View answer
Ecommerce FAQ Knowledge Base > Other, System Administration > User Management
If an administrator reopens a question, does it close again following the normal process or does it stay open?
System Administration > Content Management, System Administration > Other
Can I import more than one user at a time? View answer
Our URL structure is https://, will the web address be https://ask.mywebsitename.co.uk ? View answer
System Administration > Integrating Your Site
I added a user as an administrator, but there is nowhere on their site for them to delete or moderate content. Why View answer
System Administration > User Management, System Administration > Moderation
I am Admin. How do I get to my admin site to delete or moderate content? View answer
System Administration > Moderation
Where can I find a list of the "reported" Questions / Answers / Comments that I need to moderate? View answer
I'm afraid of losing all of my data; does Answerbase do a daily backup to make sure nothing is lost? View answer
Ecommerce FAQ Knowledge Base > Other, Other
I just posted a few questions, why are they not showing up in my moderation queue? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > Moderation
Can I send a private message from one user to another user? View answer
If I turn off the points / ratings, will users still be able to vote "thumbs up" or "thumbs down?" View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Point System and Structure
Is there a way to have the “Browse by Topic” items on the right side of the screen listed in alphabetical order? View answer
Ecommerce FAQ Knowledge Base > Other, System Administration > Customization
What does "Report It" mean? View answer
Can we control the answers so they are only viewable by the person who asked the question? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions
Concerning SSO, how long is the timeout on a login session? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration > Integrating Your Site
How long is a standard session timeout? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login
How can we get our moderators to only see those threads that apply to them in their dashboard experience? View answer
If a new category is created, can a previously posted question be added to the new category created if it's related View answer
System Administration > Category Management
Explain how search results work. I entered "That." There is a question with "That" in it, but it doesn't come up View answer
Ecommerce FAQ Knowledge Base > Keyword Searches
Does Answerbase already provide a sitemap and syndication to different search engines? View answer
System Administration > Other, System Administration > Customization
How can I modify the navigation links and style the navigation area to that of the root domain? View answer
Does Answerbase support live chatting? View answer
How do I change the email address associated with my account? View answer
System Administration > Other
How can I remove products manually from the list of products shown on our Answerbase site? View answer
How can I send a message to all of my users at once? View answer
Does Answerbase have a solution for integration with MS Active directory? View answer
System Administration > Integrating Your Site, Other
How many users does the Basic Account and Professional Account support? View answer
