How do I upload product specs sheets, sales sheets and manuals to automate answering ecommerce questions? View answer
Ecommerce FAQ Generator
What is the "Call to Action Text" field used for? View answer
System Administration > Other
What happens if my product images are throwing a 404? View answer
System Administration > Integrating Your Site
What is the "Offering Reference" and what is it used for? View answer
What does the Business Hours and Holidays settings control? View answer
What does the timezone setting control? View answer
Can I preserve the AI-Proposed answer when moving Google's People Also Asked questions to a new product/category? View answer
Ecommerce Product & Collection FAQs
What does "Total Indexable Questions" mean on my reports? View answer
System Administration > Reports
What is the URL for my mobile environment? View answer
Can you noindex individual question pages on Answerbase? View answer
System Administration > Content Management
What should I do if I get the "ACTION RECOMMENDED - IMPROVE ANSWER QUALITY" notification on my dashboard? View answer
How do I add a new moderator to be notified about new questions as they come in? View answer
How to change the default scheduled content review settings? View answer
Can I post my own product Questions & Answers from the administration site? View answer
Can I set if content is published or unpublished after it's posted by a user until a moderator reviews it? View answer
What are the moderator settings to determine what a moderator gets assigned to and notified about? View answer
System Administration > Moderation
What does it mean if Google Search Console is communicating about "Q&A Structured Content issues"? View answer
Can I copy and paste content from another source into the question or answer field? View answer
How do I customize the styles of my call-to-action (CTA) widget? View answer
System Administration > Customization
How do I see the performance of my Q&A landing pages in Google Search Console?
How do you disable the "Login" and "Registration" options so those don't show? View answer
What does it mean if I run into Q&A structured data issues on a site? View answer
How do you change the Product Category or Collection that questions are associated with? View answer
System Administration
How do I find the list of questions associated with each of my products? View answer
Product Page SEO
What do I do with content creation recommendations that are related to one of my article pages? View answer
How do I publish a Q&A thread after answering the question? View answer
How can I stop spam, profanity and other junk from being posted as questions and answers? View answer
How long does Google take to crawl my new pages or content? View answer
How do I post a new question of my own from my admin site to a product page? View answer
How do i change the text "QUESTIONS & ANSWERS" on my BigCommerce product page widget? View answer
How does Answerbase measure ecommerce conversion assists? View answer
How do I get moderation emails sent to another user besides the administrator? View answer
How can I see published questions that are unanswered? View answer
Can I add my own Analytics to track the engagement and activity on the Q&A knowledge base and landing pages? View answer
Can I identify a question thread as "thin content" or "micro content" on the platform? View answer
How can I view how many answers have been posted over a certain period of time? View answer
How do I configure a CNAME record in Cloudflare? View answer
Ecommerce Product Q&A
What is the "Forums" tab in the "AI-Enabled Page SEO with Helpful Content" recommendations workflow? View answer
Why is email being collected on the conversion tracking code? View answer
Can I increase the character limit for the questions? View answer
Why am I receiving emails to moderate new users? View answer
System Administration > User Management
How do you change that the questions should not show up automatically until reviewed by admin or moderator? View answer
How do I have Q&A that is associated with "All Products" display on all of my products pages? View answer
How can I style my Answerbase Q&A Widget? View answer
Can an administrator change how many points a user is awarded on Answerbase? View answer
How do I reset a user's email address in Answerbase's Administration Portal? View answer
How do I remove the help page links from my public knowledge base? View answer
Why am I getting a "user does not have sufficient permission" when connecting Google Search Console? View answer
How do I make it so questions look like they're posted by other users as opposed to our staff? View answer
Is it possible to move or associate a question from one subject to another if its posted under the wrong category? View answer
