See this customer who signed up for Answerbase over a year ago and they have consistently answered questions well....and then in Google's December core update...that is when Google decided that it trusted their Ecommerce FAQ content and were going to source it. See here: They jumped from Q&A being worth just a small percentage of their traffic...and now Answerbase is responsible for over 25% of their organic traf Read more
Answerbase enables you to optimize your product and collection pages (product category pages) in just minutes per page, as we're able to recognize and aggregate the customer demand for information related to each product and product category and fed that to your team. We have customers optimizing their site in less than 5-10 minutes per page with great content that is important for customers and has been rewarded han Read more
Answerbase enables you to optimize your product and collection pages (product category pages) in just minutes per page, as we're able to recognize and aggregate the customer demand for information related to each product and product category and fed that to your team. We have customers optimizing their site in less than 5-10 minutes per page with great content that is important for customers and has been rewarded han Read more
This Shopify Merchant started publishing ecommerce FAQs through Answerbase around August 1, 2024. See what their Q&A charts have done since then.... But...look at the last 28 days data in Google Search Console....here is their ecommerce FAQ content via Answerbase: and this is the rest of their site minus their FAQ knowledge base...see here: So...if you do some quick math.....it's 7K total organic visitors and 3,1 Read more
If you're transitioning from a different platform, or if you simply want to have your team create some great content for you to start out with, then you'll need to import your Q&A content (and potentially users if you're wanting to support a community where your customers can also answer questions). IMPORTING QUESTION AND ANSWER CONTENT In your administration site, you'll see an option in your left hand navigatio Read more
If you've installed the Answerbase Bigcommmerce Product Questions & Answers App into your store, you're ready to integrate into your site and make sure the functionality is configured as you'd like. When you're managing the Answerbase App from within the "Apps" area in your Bigcommerce Administration Portal, you'll see a number of configuration options and fields available to you. This article will go over each f Read more
When you're testing your Q&A widget on your product pages and try to submit a question as a guest you may run into a validation that says "This is email is associated with an existing account. Please sign in." like this: The most common cause is that the email address that you've provided when testing out posting a question is one that is associated with one of your Administrator or Moderator users. In that case, Read more
When you integrate the full featured Q&A widget into your product page to support product-specific questions and answers, you'll want to test the integration after it's done to make sure everything is working well. POSTING A TEST QUESTION The first thing to do is get to a product page on your website and get to the Q&A widget placement where you can ask a question. Follow these steps:
Write a simple tes Read more
Below is the content formatting guide you should use when looking to import users into your Answerbase administration portal. For a smooth import we recommend that you do the following:
IMPORTANT NOTE: We recommend that after you format your users and have it available in the CSV, take a very small batch of 5-10 users and import those first to make sure that everything gets imported as you expect. Then, after t Read more
In 2022 Google got a patent issued on something called an "Information Gain Score", where Google can compare several pages that cover the same information and create a score based on which pages are actually adding something to the Internet as far as new information, which they're coining as creating "Information Gain". If you know anything about what is normal when it comes to content creation and publishing, this i Read more
There are SEO-related topics that commonly get asked about that are commonly misunderstood in the SEO world, so we went to help clarify some of these "SEO Myths" that are spreading around as it's putting unnecessary handcuffs on customers and many times restraining their ability to create pages and content that is going to be most satisfactory for visitors (and therefore not rank as well as they could/should on Googl Read more
In 2022 Google got a patent issued on something called an "Information Gain Score", where Google can compare several pages that cover the same information and create a score based on which pages are actually adding something to the Internet as far as new information, which they're coining as creating "Information Gain". When you ask Google what information gain is regarding SEO, this is what they pull up as an answer Read more
If you're integrating into a services website, you want to identify the different "Services" that you provide and you'll want to ensure that those are defined when you insert the widget. This documentation covers a services site that has a few services that you provide and have a simple navigation to those services on your site, so if you just have several services you offer this documentation should service you well Read more
Recently, SEO expert Lily Ray wrote an article discussing some observations in the ecommerce SEO landscape over the past year. The insights highlight a growing trend: Google is now prioritizing results from ecommerce, user-generated content (UGC), and social media sites over traditional product review websites for many commercial and comparison queries (think about the queries like "What is the best xyz product?"). T Read more
Recently, SEO expert Lily Ray wrote an article discussing some observations in the ecommerce SEO landscape over the past year. The insights highlight a growing trend: Google is now prioritizing results from ecommerce, user-generated content (UGC), and social media sites over traditional product review websites for many commercial and comparison queries (think about the queries like "What is the best xyz product?"). T Read more
As you answer questions through Answerbase you should start seeing an increase of your Google Search Console impressions and eventually clicks and click through rate. If you're not experiencing this we have a few items that you should check in on to ensure that you're set up to get the best out of your Answerbase engagement. Have you Added Your Answerbase Knowledge Base Sitemap to Google Search Console? As you're ans Read more
Old Tracking Script - You Need to Update to the New Conversion Tracking Script if You're Still Using The Older Version Answerbase previously supported a tracking pixel which will still work for awhile but needs to be updated with the New Conversion Tracking Script . For reference for customers who still have the older tracking pixel installed so they can understand their parameters and how to translate to the new tra Read more
Manage all of your knowledge base content within Answerbase's administration area, review the management tools and capabilities in this video. Read more
If your a Shopify merchant looking to integrate product questions and answers into your product page, Answerbase provides a robust solution to accomplish that goal and can scale as you scale your business. This article communicates the steps that you should take for a successful integration. Before we get to the integration, we encourage you to watch an update on what Google is doing with ecommerce-related search...a Read more
If your a Shopify merchant looking to integrate product questions and answers into your product page, Answerbase provides a robust solution to accomplish that goal and can scale as you scale your business. This article communicates the steps that you should take for a successful integration. Before we get to the integration, we encourage you to watch an update on what Google is doing with ecommerce-related search...a Read more
If your a Shopify merchant looking to integrate product questions and answers into your product page, Answerbase provides a robust solution to accomplish that goal and can scale as you scale your business. This article communicates the steps that you should take for a successful integration. Before we get to the integration, we encourage you to watch an update on what Google is doing with ecommerce-related search...a Read more
If your a Bigcommerce merchant looking to integrate product questions and answers into your product page, Answerbase provides a robust solution to accomplish that goal and can scale as you scale your business. This article communicates the steps that you should take for a successful integration. Before we get to the integration, we encourage you to watch an update on what Google is doing with ecommerce-related search Read more
Answerbase product page Q&A increases your ecommerce conversions while growing organic search traffic to your store. Ecommerce merchants who use Answerbase product Q&A see:
Up to 75% of product questions answered through Answerbase convert to a sale.
Organic traffic to their site grows by up to 4x as their Q&A content grows, and potential customers searching on Google (and other search engines) a Read more
Domain options for integration of Answerbase.
Subdirectory through a reverse proxy.
From an SEO standpoint, the ideal integration is using a subdirectory so you would have something like:
Yourdomain.com/answers
That can be managed on Answerbase through use of a Reverse Proxy, see how Moz addresses the comparison between a subdomain approach and a subdirectory approach in their article What is Read more
Domain options for integration of Answerbase.
Subdirectory through a reverse proxy.
From an SEO standpoint, the ideal integration is using a subdirectory so you would have something like:
Yourdomain.com/answers
That can be managed on Answerbase through use of a Reverse Proxy, see how Moz addresses the comparison between a subdomain approach and a subdirectory approach in their article What is Read more
When you add Q&A to your product page around the product description, its also helpful to have a more simple widget installed near the product title on the page which allows the users to (1) ask a new product question and (2) see how many Q&A threads are available for that product. To manage that, we support a call-to-action (CTA) widget. See the example below under the review stars: In order to add this widg Read more
Answerbase has several ways of syncing with your product and product categories for your ecommerce site, most are automated but there are some cases where you may need to import your product data. First, identify whether this is needed or not for your integration. Here are the ways that Answerbase syncs with your product information:
Automated Through Widget Parameters: If you've already installed our Q&A w Read more
Answerbase's administration dashboard allows you to effectively manage your categorization structure, with all the appropriate tools to add new categories, subcategories, manage those categories, view activity, and a host of other features. Read more
Answerbase provides the ability for you to assign tasks, content, and users to moderators for them to review and manage within your Answerbase Administration Dashboard. This video gives you an overview of those tools, to allow for effective management of your content and users. Read more
When you've created an Answerbase account, you can then integrate Answerbase ecommerce product Q&A into your ecommerce store. This tutorial specifically covers how to integrate Q&A into your product page, there is further instruction available on how to integrate into other areas of your ecommerce site (if desired) at a link at the end of this post. Let's go over how to integrate into your product pages. Step Read more
Thanks for choosing Answerbase to power product questions and answers on your ecommerce store. This guide covers how to manage an in-depth integration and configuration of Answerbase to get the most out of product Q&A over the long run, which includes the full list of items we encourage you to manage for the best integration. This in-depth guide will be an investment of time to manage an ideal integration. We do Read more
When implementing Answerbase Ecommerce Product Q&A App on your ecommerce store, you'll be looking to make it easy for users to understand that they can ask their pre-purchase questions about the product and allowing them to see the most commonly asked questions about products on your page as well. Call to Action Widget Typically under the product title, there will be a preview of the reviews activity for the prod Read more
When implementing Answerbase Ecommerce Product Q&A App on your ecommerce store, you'll be looking to make it easy for users to understand that they can ask their pre-purchase questions about the product and allowing them to see the most commonly asked questions about products on your page as well. Call to Action Widget Typically under the product title, there will be a preview of the reviews activity for the prod Read more
When implementing Answerbase Ecommerce Product Q&A App on your ecommerce store, you'll be looking to make it easy for users to understand that they can ask their pre-purchase questions about the product and allowing them to see the most commonly asked questions about products on your page as well. Call to Action Widget Typically under the product title, there will be a preview of the reviews activity for the prod Read more
Answerbase looks to work with with agencies and technology partners to better consult and service ecommerce merchants through conversion rate optimization, email marketing audience growth, complimenting their SEO initiatives, and providing a powerful tool to integrate into new builds or migrations. Answerbase shares revenues from all referrals that come through our partners to provide a consistent and growing recurri Read more
When you've created an Answerbase account, you can then integrate Answerbase ecommerce product Q&A into your ecommerce store. This tutorial specifically covers how to integrate Q&A into your product page, there is further instruction available on how to integrate into other areas of your ecommerce site (if desired) at a link at the end of this post. Let's go over how to integrate into your product pages. Step Read more
Answerbase's goal is to ensure that you get a very healthy return on your investment for the platform, and in order to do that it's best to track the results and how much revenue your Answerbase engagement is assisting in. To track this we need you to place our conversion tracking code into your site at the end of the customer journey, after the event that you've determined that the customer has accomplished the end Read more
Answerbase gives you the tools to monitor and manage all of the users who engage with your Answerbase platform, including review and updating their settings, profiles, account information, roles, and other attributes for each user. Review this video to get an overview of those user management features available on Answerbase. Read more
Answerbase gives you all of the tools that you need to manage your content and users who engage with your knowledge base. Answerbase provides you with the a full featured administration interface, allowing you to manage content, manage users, review reporting, customize your knowledge base, integreation tools, as well as a number of settings options to configure the platform as you need. See a quick video overview of Read more
Answerbase provides you with all the tools you need to effectively create, manage, organize, and moderate user generated tags within your administration dashboard. This video gives you a review of what those tools are and how to use them. Read more
Answerbase provides a number of system settings which allow you to appropriately configure your knowledge base to align with your requirements. See the video below to get an overview of the system settings that Answerbase has available. Read more
Answerbase gives you the ability to define a Service Level Agreement (SLA) where you can determine how quickly questions should be answered, and it will send reminders to those responsible for answering questions if those goals aren't met. These SLA's can be defined globally, per category or tag, or on the individual question level. See the video for an overview of these tools and how to work with them. Read more
Answerbase gives you the ability to define how often you'd like content reviewed by content managers, so they can ensure your content is fresh and up-to-date for users who are consuming it. This video reviews the administration tools that we've made available to designate review time frames for your knowledge base as a whole, or defined per category/tag, as well as the content level. Read more
Answerbase allows you to reward your community members with practical rewards, where your users can use their reputation points as a form of currency in order to exchange those points for "real world" rewards. This video works gives an overview of those capabilities and their benefits. Read more
Answerbase empowers your community members to refer other people they know to become part of the community, enabling them to go to work for you in spreading the word about your community platform and increasing adoption and engagement. Community members can grow their reputations for successful referrals, as they grow your audience of subject matter experts and the number of people creating content for the benefit of Read more
'Answerbase provides a number of community tools for customers who would like to empower their users to contribute content, create and maintain profiles, earn reputation points and badges through gamification, earn rewards, and grow your community through referrals. The video below gives you an overview of these features. Read more
Answerbase's knowledge base optimizes all content and pages for SEO, in order to effectively drive search engine traffic to your content with alll the appropriate tags, titles, and markup necessary to get the best performance form an SEO standpoint. Answerbase also provides a number of tools for administrators to manage settings related to SEO and content, providing flexibility and optimization capabilities to get th Read more
Different customers have different preferences on how to manage specific Q&A threads, and which threads they'd like to act as their own page for SEO purposes and which threads where they actually want that content to live on other pages on their website but also be available on a page in the knowledge base. For these purposes, Answerbase gives them the ability to point the canonical tag for Q&A threads to any Read more
Thanks for choosing Answerbase to power your community of users. This guide goes over a few foundational elements to consider as you get started with configuring your Answerbase account and customizing your community platform. Add and Manage Your Categories or Tags In your administration area, you'll see an option for either "Categories" or "Tags" in your main navigation depending on what configuration you've chosen Read more
Thanks for choosing Answerbase for your self help support needs. This guide goes over a few foundational elements to consider as you get started with configuring your Answerbase account and customizing your solution. Add and Manage Your Categories or Tags In your administration area, you'll see an option for either "Categories" or "Tags" in your main navigation depending on what configuration you've chosen for your s Read more
