System Administration Q&A
Activity timeframe
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Answerbase provides you with all the tools you need to effectively create, manage, organize, and moderate user generated tags within your administration dashboard. This video gives you a review of what those tools are and how to use them. Read more
Answerbase provides a number of system settings which allow you to appropriately configure your knowledge base to align with your requirements. See the video below to get an overview of the system settings that Answerbase has available. Read more
Answerbase gives you the ability to define a Service Level Agreement (SLA) where you can determine how quickly questions should be answered, and it will send reminders to those responsible for answering questions if those goals aren't met. These SLA's can be defined globally, per category or tag, or on the individual question level. See the video for an overview of these tools and how to work with them. Read more
Answerbase gives you the ability to define how often you'd like content reviewed by content managers, so they can ensure your content is fresh and up-to-date for users who are consuming it. This video reviews the administration tools that we've made available to designate review time frames for your knowledge base as a whole, or defined per category/tag, as well as the content level. Read more
Answerbase allows you to reward your community members with practical rewards, where your users can use their reputation points as a form of currency in order to exchange those points for "real world" rewards. This video works gives an overview of those capabilities and their benefits. Read more
Answerbase empowers your community members to refer other people they know to become part of the community, enabling them to go to work for you in spreading the word about your community platform and increasing adoption and engagement. Community members can grow their reputations for successful referrals, as they grow your audience of subject matter experts and the number of people creating content for the benefit of Read more
'Answerbase provides a number of community tools for customers who would like to empower their users to contribute content, create and maintain profiles, earn reputation points and badges through gamification, earn rewards, and grow your community through referrals. The video below gives you an overview of these features. Read more
When you integrate the full featured Q&A widget into your product page to support product-specific questions and answers, you'll want to test the integration after it's done to make sure everything is working well. POSTING A TEST QUESTION The first thing to do is get to a product page on your website and get to the Q&A widget placement where you can ask a question. Follow these steps: Write a simple tes Read more
Answerbase's knowledge base optimizes all content and pages for SEO, in order to effectively drive search engine traffic to your content with alll the appropriate tags, titles, and markup necessary to get the best performance form an SEO standpoint. Answerbase also provides a number of tools for administrators to manage settings related to SEO and content, providing flexibility and optimization capabilities to get th Read more
Answerbase provides a variety of widgets, developer API tools, as well as single sign-on capabiltiies to ensure that you're able to seamlessly integrate your knowledge base into your existing website. This video gives an overview of those tools which you can find within your Answerbase administration site. Read more
Old Tracking Script - You Need to Update to the New Conversion Tracking Script if You're Still Using The Older Version Answerbase previously supported a tracking pixel which will still work for awhile but needs to be updated with the New Conversion Tracking Script . For reference for customers who still have the older tracking pixel installed so they can understand their parameters and how to translate to the new tra Read more
