System Administration Q&A
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Answerbase's goal is to ensure that you get a very healthy return on your investment for the platform, and in order to do that it's best to track the results and how much revenue your Answerbase engagement is assisting in. To track this we need you to place our conversion tracking code into your site at the end of the customer journey, after the event that you've determined that the customer has accomplished the end Read more
Answerbase provides many incentives for users to contribute valuable content while they're engaging with your community platform. You can incentive users through reputation points, user profiles, featuring users, rewards and badges. This article will focus on user badges, how to set them up and how to effectively use them to incentive your community. Enabling Badges for Your Community You can create badges for your c Read more
Answerbase can read through your historical customer support communication, identify the pre-sales questions that have been asked and answered and lead to a sale...and then leverage them for what you can publish in order to increase future conversions and grow your organic traffic. The goal is to create an efficient manner of funneling your teams expertise related to your products directly on your site...and publishe Read more
Answerbase gives you the tools to monitor and manage all of the users who engage with your Answerbase platform, including review and updating their settings, profiles, account information, roles, and other attributes for each user. Review this video to get an overview of those user management features available on Answerbase. Here are a couple of questions that we get regularly asked:
Can I add users who can an Read more
