What is an Answerbase Article and how do you manage them? View answer
Ecommerce FAQ Knowledge Base
When a user submits a new question, is there an email that is sent to the user? View answer
Ecommerce FAQ Knowledge Base > Asking Questions, Ecommerce FAQ Knowledge Base > Other
What happens to Reported questions and answers? View answer
When I answer a question publicly, member asking still get an email letting them know we've answered them? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions
I just posted a few questions, why are they not showing up in my moderation queue? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > Moderation
Can users login using Facebook and Google credentials? View answer
System Administration > Third Party Login, Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login
If 1000's of our staff logged onto Answerbase at the same time, would your system be able to cope? View answer
Ecommerce FAQ Knowledge Base > Other, Other
Is it possible for a customer to search through other customer questions on Answerbase? View answer
Ecommerce FAQ Knowledge Base > Keyword Searches
How can a customer ask a question without leaving our site? We don't want to direct users away from our site. View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > Integrating Your Site
Is there a way to "zero" the points accumulated so far by a user? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Point System and Structure
The users would like to be able to exchange personal messages. How is this possible? View answer
Ecommerce FAQ Knowledge Base > Other, System Administration > User Management
Can I create my own search field that sends users to Answerbase powered search results? View answer
Can I manually adjust the points of users on my Q&A site? View answer
Can we make people pay to ask questions? View answer
Ecommerce FAQ Knowledge Base > Asking Questions, Other
Can I create my own field that sends users to Answerbase powered ask question form? View answer
Can we disable the Report option under each question or answer? View answer
Ecommerce FAQ Knowledge Base > Other
Can I remove the Tools and Share sections of the right column of my homepage? View answer
How does Answerbase relate with online chat? I want instant answers to use alongside existing chat. View answer
System Administration > Integrating Your Site, Ecommerce FAQ Knowledge Base, Other
As a moderator, can I assign questions or send questions to specific staff members so they can answer them? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > Category Management, System Administration > Moderation
How do I change the logo reflected on the top of my Answerbase knowledge base? View answer
How long does a session last once a user is logged in? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login
While registering, can a person choose his field of expertise? View answer
Is there a widget to search questions rather than submit questions? View answer
Ecommerce FAQ Knowledge Base > Keyword Searches, Ecommerce FAQ Knowledge Base > Other
I can't find an "Ask A Question" button. How do I submit a question on my site? View answer
Ecommerce FAQ Knowledge Base > Asking Questions
We'd like to limit discussions per subsets of members. Are group discussions supported in any manner? View answer
System Administration > User Management, Ecommerce FAQ Knowledge Base > Other
Do you have instant-search? View answer
Can we control the answers so they are only viewable by the person who asked the question? View answer
What can an unregistered user see vs a registered one. Can you explain the privacy settings for the 3 lower plans? View answer
Explain how search results work. I entered "That." There is a question with "That" in it, but it doesn't come up View answer
How do you change the profile icon for a user? View answer
Is is possible for our users to be able to post projects with their questions as zip files less than 3MB? View answer
I don't want my customers to have to register or sign in twice to ask a question, how can I stop this? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration > Integrating Your Site
If I turn off the points / ratings, will users still be able to vote "thumbs up" or "thumbs down?" View answer
What does "Report It" mean? View answer
Why don't I have the option to allow my users to login through Facebook and Twitter? View answer
Is there a way to post multiple questions at once without importing a CSV file? View answer
Ecommerce FAQ Knowledge Base > Asking Questions, System Administration > Content Management
Is there a widget that offers the option of writing answers to questions? View answer
How is an answer selected and voted as the best answer? View answer
We want one user to get an email every time a question is asked; they are missing some emails. What did we do wrong? View answer
System Administration > Customization, System Administration > Category Management, Ecommerce FAQ Knowledge Base > Other
Is it possible to allow generic access from the public without them creating an account? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, Other
How do you show a list of active members on the knowledge base? View answer
Are user roles like "Expert" and "Staff Expert" ranked differently for prominence on user point ranking lists? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Point System and Structure, System Administration > User Management
Is it possible to manually rank users on the home page and member page? We want certain users to have prominence. View answer
In registration, can I integrate a third party mailing list software to automatically add user info into a database View answer
Can I add a call to action underneath each question thread? View answer
If I add one of our staff as an Admin, do they need another role for them to participate in answering questions? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > User Management
If I insert HTML tags into an answer to add a bullet list or similar editing, will they display on the public site? View answer
Can Google and other search engines index Q&A content that renders via JavaScript on my ecommerce product page? View answer
Is it possible to add a specific user to a category so that user will be notified to be able to answer? View answer
Can Answerbase search the existing database of questions for relevant matches before the user submits the question View answer