What is the "Offering Reference" and what is it used for? View answer
System Administration > Other
What is the best way to view the answered inbound questions in the dashboard? View answer
System Administration > Content Management
Can I place JavaScript on our Answerbase website? I want to include LivePerson chat. View answer
System Administration > Customization, System Administration > Integrating Your Site
Can I ask my members to pay for a subscription to access my site? View answer
System Administration > Customization, Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, Other
Do I have to install anything or can I control my whole Answerbase site online? View answer
System Administration > Other, Other
Is it possible to add a SSL Certificate along with the custom Domain? View answer
System Administration > Integrating Your Site
Is there a way to make a user's password expire annually so that they have to confirm their company email each year? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration
I added a user as an administrator, but there is nowhere on their site for them to delete or moderate content. Why View answer
System Administration > User Management, System Administration > Moderation
What should I do if I get the "ACTION RECOMMENDED - IMPROVE ANSWER QUALITY" notification on my dashboard? View answer
How do you change the profile icon for a user? View answer
Ecommerce FAQ Knowledge Base > Other, System Administration > User Management
When importing content, do we need to create fake email addresses for the mock seed users or does the system do it View answer
System Administration > Content Management, System Administration > Integrating Your Site
Our old system did not have question titles, do you have a suggestion on what to enter when we import our old data View answer
How can we get our moderators to only see those threads that apply to them in their dashboard experience? View answer
System Administration > Moderation
Concerning SSO, how long is the timeout on a login session? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration > Integrating Your Site
If I set my site to private, will it be viewed by Google searches? View answer
System Administration > Customization, Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login
What size are the 3 sections on the "Questions" page where I can place my adds? View answer
System Administration > Customization, System Administration > Other
How can I modify the navigation links and style the navigation area to that of the root domain? View answer
I have at least one user with an Expert role, but my Experts widget is empty. How does it populate? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Point System and Structure, System Administration > User Management
How do I add a new moderator to be notified about new questions as they come in? View answer
What does "Total Indexable Questions" mean on my reports? View answer
System Administration > Reports
How many users does the Basic Account and Professional Account support? View answer
System Administration > User Management, Other
Does Answerbase have a solution for integration with MS Active directory? View answer
System Administration > Integrating Your Site, Other
I signed up for the free trial on the Basic plan, how do I switch my trial to the Professional plan? View answer
If Answerbase increases their prices or limit the number of users, can I take my member data if I leave? View answer
Do you have a WordPress plugin? View answer
Can answers that I post on Answerbase be shared in Social Media? View answer
System Administration > Integrating Your Site, Ecommerce FAQ Knowledge Base > Other
I have an auction plugin that I wanted to customize into my site. It's a PHP plugin; will that work on Answerbase? View answer
System Administration > Integrating Your Site, System Administration > Customization
I need help posting answers to questions View answer
System Administration
Can I change the font family used? View answer
System Administration > Customization
How do you edit the email notification settings for users? View answer
System Administration > User Management
Can I add users who can answer questions from the administration site? View answer
What is Answerbase's monthly snapshot report? View answer
How do I reset a user's password in Answerbase's Administration Portal? View answer
Can you disable the voting system on Answerbase for answers and other types of content? View answer
How do I reset a user's email address in Answerbase's Administration Portal? View answer
How do I have Q&A that is associated with "All Products" display on all of my products pages? View answer
Why am I receiving emails to moderate new users? View answer
What types of content is best to post on the product category level? View answer
How do I review Q&A content proposals from my company's previous customer communication? View answer
How can I review answers that are submitted by my staff before they are published? View answer
How does Answerbase measure ecommerce conversion assists? View answer
How do I add an external ID to a category? View answer
System Administration > Category Management
How do i change the text "QUESTIONS & ANSWERS" on my BigCommerce product page widget? View answer
Can you upload bulk questions and select them for a certain product? View answer
How does Answerbase send a Q&A pair to your support ticket platform? View answer
Is there anyway for us to optimize the Q&A page to include our phone number and calls to action? View answer
Why am I getting a "user does not have sufficient permission" when connecting Google Search Console? View answer
How can I use an existing answer to answer a new question? View answer
How do I configure a CNAME record in Cloudflare? View answer
Ecommerce Product Q&A
How can I see published questions that are unanswered? View answer
