How do I change the password for an administrator or moderator? View answer
System Administration > User Management
What is Answerbase's monthly snapshot report? View answer
System Administration > Reports
How do I get notified about new questions posted as a moderator? View answer
System Administration > Content Management
How do I have Q&A that is associated with "All Products" display on all of my products pages? View answer
System Administration > Integrating Your Site
How do you change that the questions should not show up automatically until reviewed by admin or moderator? View answer
Can I increase the character limit for the questions? View answer
What does "Move to a different Product/Category " do when managing "People Also Asked" questions from Google? View answer
Ecommerce FAQ Generator
Can I identify a question thread as "thin content" or "micro content" on the platform? View answer
How do I get moderation emails sent to another user besides the administrator? View answer
System Administration > Moderation
How does Answerbase measure ecommerce conversion assists? View answer
How do I add an external ID to a category? View answer
System Administration > Category Management
How can I use an existing answer to answer a new question? View answer
Can you upload bulk questions and select them for a certain product? View answer
Why is email being collected on the conversion tracking code? View answer
Ecommerce Product Q&A
Can I include links in my answers when I import questions and answers content? View answer
What is the "Forums" tab in the "AI-Enabled Page SEO with Helpful Content" recommendations workflow? View answer
Is the Q&A content owned by the customer? View answer
How do I configure a CNAME record in Cloudflare? View answer
What do I do with content creation recommendations that are related to one of my article pages? View answer
How do you change the Product Category or Collection that questions are associated with? View answer
System Administration
Can I add my own Analytics to track the engagement and activity on the Q&A knowledge base and landing pages? View answer
How do I post a new question of my own from my admin site to a product page? View answer
Where do I find questions asked on Google related to my products and pages? View answer
How do I test my Answerbase Conversion Tracking Code on a services site? View answer
What are the moderator settings to determine what a moderator gets assigned to and notified about? View answer
What if I post a bunch of AI-generated content without much review or editing it? View answer
How can I remove products manually from the list of products shown on our Answerbase site? View answer
I signed up for the free trial on the Basic plan, how do I switch my trial to the Professional plan? View answer
System Administration > Other, Other
Is there a translation of Answerbase into French? View answer
System Administration > Customization, Other
After I delete a question, it still appears in the "Most Popular" filter. How long should it take to go away? View answer
Is there a translation of Answerbase into German? View answer
We need to integrate a comprehensive eshop into the website, will that be possible with this software? View answer
System Administration > Integrating Your Site, Other
Does Answerbase support the Japanese language? View answer
I want user "A" to access all products, but "B" to access only two products. Is this an out-of-box option or custom View answer
System Administration > Category Management, System Administration > Customization, Other
Is it possible to integrate SSO out-of-the-box or is that a customization? View answer
System Administration > Integrating Your Site, Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, Other
Is Answerbase a forum /communities out-of-box or does it require customization? Do we have to use you to customize View answer
Is your code open-source or compiled so a customer is free to make modifications without the vendor's support? View answer
I have an auction plugin that I wanted to customize into my site. It's a PHP plugin; will that work on Answerbase? View answer
System Administration > Integrating Your Site, System Administration > Customization
Can I add extra pages? I need to add extra pages on my site for resources, selling books etc. View answer
Ecommerce FAQ Knowledge Base > Other, System Administration > Customization
Is Answerbase supported in the Arabic language? If so, can you direct me to the resources to achieve it? View answer
Can I create a widget that displays only unanswered questions? View answer
We would like SSO capability. We use Active Directory- how can this provide the authentication to your product? View answer
When setting up products in the ecommerce module, entering each one is tedious. Can we send you a product feed? View answer
What does the “Questions Tag” customization option (on the Full-Featured Widget) allow me to do? View answer
System Administration > Customization
Can I install widgets on multiple pages? View answer
Does my Q&A site have to reside on a subdomain or can it reside in a folder/subdirectory? View answer
Can we move data from the trial site to the new site when we begin service, or do we have to redo all customization View answer
We need to be certain that the data is confidential; how do we make sure all users are moderated before access? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration > Moderation
Our web designer is going to make some design changes, is there a CSS guide or examples to make it easier? View answer
How can we send an email broadcast to all our users? View answer