How do you edit the email notification settings for users? View answer
System Administration > User Management
What are the default notification settings for new users created on Answerbase? View answer
Is there an API for pulling statistics from Answerbase usage like the Dashboard and Reports does in the Admin area? View answer
System Administration > Reports
We would like two areas, Field Services and Support Team. Is there a way to logically separate the questions asked View answer
System Administration > Content Management, Other
Can we move data from the trial site to the new site when we begin service, or do we have to redo all customization View answer
System Administration > Customization, Other
We need to be certain that the data is confidential; how do we make sure all users are moderated before access? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration > Moderation
I entered my Google Analytics code in the admin section, now it appears at the bottom of my site. What's wrong? View answer
System Administration > Customization, System Administration > Other
Our web designer is going to make some design changes, is there a CSS guide or examples to make it easier? View answer
System Administration > Customization
How can we send an email broadcast to all our users? View answer
Is there a maximum number of users we can have? View answer
System Administration > User Management, Other
Are user roles like "Expert" and "Staff Expert" ranked differently for prominence on user point ranking lists? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Point System and Structure, System Administration > User Management
Is it possible to manually rank users on the home page and member page? We want certain users to have prominence. View answer
Can you explain "Subscribe to this category"? Do users get auto email alerts and do we need to configure anything? View answer
System Administration > Category Management
The timezone on my site does not match where I live; how can I change it? View answer
System Administration > Other
Can I place Javascript on our Answerbase website? I want to include LivePerson chat. View answer
If I'm experiencing SPAM, is there anything I can do to try preventing it? View answer
I marked a group of pages as "no-index" in the robots.txt file, how to I keep <meta>tags from overriding this? View answer
Can we allow auto approval of questions and manual approval of answers? View answer
System Administration > Moderation
Can I backup or export all of the Q&A data from my Answerbase site? View answer
System Administration > Content Management
How do I make related questions appear on specific pages of my site so they relate to the content on that page? View answer
System Administration > Integrating Your Site
Is "Most Popular" calculated the same for the widget and the site itself? View answer
When using a widget, the link in "related content" is on the "Question Page", can it be on the Questions List Page View answer
Can I make Tags optional when someone posts a question? View answer
Where do I make a change to [SITENAME]? View answer
If we use your software on the wordpress blog, can we add in other plugins? View answer
If I set my questions on the start page to "Most Popular," how is that calculated? Can I influence what this means? View answer
System Administration > Customization, System Administration > Content Management
Can I set my Q&A as a popup on my page instead of it opening a new page and leaving my website? View answer
How do I remove the image portion of the user profile. I want them to have a username but no picture. View answer
Is it possible to turn off the "Answer" feature? We only want questions answered in-house or by assignment. View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > Customization
I’m planning to use Angular JS in the fronted. Are there any showcases of Answerbase customers that did this too? View answer
System Administration > Integrating Your Site, Other
If I deem a user moderated, does that mean all their future questions and answers don't have to be moderated? View answer
System Administration > Moderation, System Administration > User Management
If I add one of our staff as an Admin, do they need another role for them to participate in answering questions? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > User Management
My Google DFP adds require a snippet of code to be added within the <head> tag, where can I enter this? View answer
Can I change the buttons on my site to say something other than "Questions" and "Answers"? View answer
Is it possible to edit the timestamp on a question or answer? View answer
Is there an API that does login verification on an existing user that asks a new question? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration > Integrating Your Site
How can I give a user login access; they are receiving an error stating they do not have the correct permissions? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration > User Management
How can I disable the search indexing of the user profiles on my cobranded Answerbase forum? View answer
I want my Q&A content to sit on my product pages instead of solely on Answerbase servers, is this possible? View answer
Can I tie into our existing product review program so users don't have to create another account for Q&A? View answer
In the "E-Commerce Module" row on the pricing page, is this referring to the number of pages I can list my Q&A on? View answer
How can I prevent users from being able to comment on questions that have been asked? View answer
Ecommerce FAQ Knowledge Base > Asking Questions, System Administration > Customization
Can I use my own domain name and brand the Q&A site as my own? View answer
System Administration > Customization, System Administration > Integrating Your Site
How do I increase the character limit for the SiteMap verification text?
As a moderator, can I assign questions or send questions to specific staff members so they can answer them? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > Category Management, System Administration > Moderation
How long does DNS propagation take? View answer
Can I integrate Answerbase into my existing application or website? View answer
If I search words that I know are in the questions that I just uploaded, why are they not being found? View answer
Ecommerce FAQ Knowledge Base > Keyword Searches, System Administration > Content Management
Can I make "Recently Asked" questions display as default on the homepage instead of "Most Popular"? View answer
System Administration > Content Management, System Administration > Customization
My "Homepage About Text" is too long for one line so it wraps to the next line. How do I stop it from wrapping? View answer
