How do I post a new question of my own from my admin site to a product page? View answer
System Administration > Content Management
Is it possible to edit the timestamp on a question or answer? View answer
How do I test my Answerbase Conversion Tracking Code on a services site? View answer
System Administration > Integrating Your Site
If I add one of our staff as an Admin, do they need another role for them to participate in answering questions? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > User Management
How do you leverage Answerbase to quickly publish and distribute helpful ecommerce FAQs across my site? View answer
Ecommerce FAQ Generator
Is it possible to turn off the "Answer" feature? We only want questions answered in-house or by assignment. View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > Customization
What email address is the "from" address for Answerbase notification emails to the customer? View answer
System Administration > Customization
What should I do if I get the "ACTION RECOMMENDED - FOCUS ON Q&A RELEVANCE" notice? View answer
What are the different levels of grouping that can be done, for both users and questions? View answer
System Administration > Category Management, System Administration > User Management
Can Answerbase inform other users when a question is asked about their area of knowledge or expertise? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > Category Management, Other
Do you have the ability to edit the checkbox on the ask question form related to Terms & Conditions? View answer
Is there anyway for us to optimize the Q&A page to include our phone number and calls to action? View answer
Do you have any alternative themes? View answer
What if I post a bunch of AI-generated content without much review or editing it? View answer
How can I systematically go through content that has a low quality reputation and improve it? View answer
How do I Associate Q&A's to Products, Categories, or "All Products"? View answer
What are user roles and what do they do? View answer
System Administration > User Management
How does Answerbase send a Q&A pair to your support ticket platform? View answer
What if I post similar Q&A content related to multiple pages, does that create a "Duplicate Content" problem? View answer
How can I review answers that are submitted by my staff before they are published? View answer
Are there limits to how many AI-Enhanced page-by-page recommendations I get per month? View answer
What does "Move to a different Product/Category " do when managing "People Also Asked" questions from Google? View answer
What does it mean to "Dismiss for this Category" in the category recommendations? View answer
System Administration > AI-Enhanced Workflows
Can I backup or export all of the Q&A data from my Answerbase site? View answer
When does Answerbase create new content pages to be indexed by search engines and AI? View answer
What does it mean to anonymize a user? View answer
I need help posting answers to questions View answer
System Administration
How do I post an answer on Answerbase? View answer
How can I import existing Product Q&A Content from another platform? View answer
In the admin section, under a question - there is an option to set answers to Staff (yes no) what does this do? View answer
How can I ensure that Answerbase connects effectively with my new Google Search Console account? View answer
Product Page SEO
Can I assign questions or send questions to specific staff members so they can answer them? View answer
What is the "Call to Action Text" field used for? View answer
System Administration > Other
Does Answerbase offer an affiliate program? View answer
System Administration, Other
How do I change the password for an administrator or moderator? View answer
What does the Business Hours and Holidays settings control? View answer
What does the timezone setting control? View answer
What is the best way to view the answered inbound questions in the dashboard? View answer
What is the URL for my mobile environment? View answer
How do I upload product specs sheets, sales sheets and manuals to automate answering ecommerce questions? View answer
Can I preserve the AI-Proposed answer when moving Google's People Also Asked questions to a new product/category? View answer
Ecommerce Product & Collection FAQs
How do I post general site-wide FAQs related to All Products from within my Answerbase Admin site? View answer
What should I do if I get the "ACTION RECOMMENDED - IMPROVE ANSWER QUALITY" notification on my dashboard? View answer
What should I do if I get the "ORGANIC INDEXING NOTICE" notice within my administration dashboard? View answer
Does Answerbase provide 256 bit or 128 bit encryption with its SSL certificate? View answer
System Administration > Integrating Your Site, Other
Our site is build on a .NET framework. Would there be any issues integrating the forum (including SSO)? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration > Integrating Your Site, Other
We are medical professionals discussing real cases, can we make sure our threads are not indexed on search engines View answer
System Administration > Customization, Other
I see the demo site is not SSL encrypted, would/could that be switched on post-purchase? View answer
System Administration > Other, Other
How do I add a new moderator to be notified about new questions as they come in? View answer
I want a logo that links to a site in the "Right Column Bottom" area. Can I upload an image that is not a header? View answer
