If I customize my website using Javascript / CSS, will Answerbase system updates make these function incorrectly? View answer
System Administration > Customization, System Administration > Integrating Your Site
How can I review answers that are submitted by my staff before they are published? View answer
System Administration > Content Management
How does Answerbase send a Q&A pair to your support ticket platform? View answer
System Administration > Integrating Your Site
I want a logo that links to a site in the "Right Column Bottom" area. Can I upload an image that is not a header? View answer
System Administration > Customization
When integrating Answerbase with my website, should I use a subdirectory or a subdomain? View answer
System Administration > Integrating Your Site, Other
If I have a subdomain, where do I get the IP address at which to point the DNS? View answer
Is it possible to restrict visibility of the site (including the login screen) to a range of supplied IP adresses? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration > User Management
Can I advertise on my Answerbase pages? View answer
Does AnswerBase integrate with Google Analytics? View answer
Is there a way to make my Answerbase site available over SSL? View answer
We are medical professionals discussing real cases, can we make sure our threads are not indexed on search engines View answer
System Administration > Customization, Other
Why is email being collected on the conversion tracking code? View answer
Ecommerce Product Q&A
When I added the e-commerce module, I had to change to categories. I removed the module, how do I get back to tags View answer
System Administration > Category Management
Where do I find questions asked on Google related to my products and pages? View answer
How do I test my Answerbase Conversion Tracking Code on a services site? View answer
Is there a way to make a user's password expire annually so that they have to confirm their company email each year? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration
Is it possible to use both categories and tags? We want to organize by categories, but then allow tagging also. View answer
System Administration > Category Management, System Administration > Content Management, Other
For Microsoft Dynamics CRM, which API will allow me to export Q&A thread history to upload to a 3rd party database View answer
What are the different levels of grouping that can be done, for both users and questions? View answer
System Administration > Category Management, System Administration > User Management
The users would like to be able to exchange personal messages. How is this possible? View answer
Ecommerce FAQ Knowledge Base > Other, System Administration > User Management
Can we customize the data fields required during user registration to include info such as phone number, etc.? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration > Customization
How do you disable the "Login" and "Registration" options so those don't show? View answer
How do I customize the border color on the full featured widget? View answer
What does it mean to anonymize a user? View answer
System Administration > User Management
I need help posting answers to questions View answer
System Administration
We want to serve a Terms of Service which the user must accept before accessing the site; is this possible? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration > Customization, Other
Our site is build on a .NET framework. Would there be any issues integrating the forum (including SSO)? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration > Integrating Your Site, Other
Does Answerbase provide 256 bit or 128 bit encryption with its SSL certificate? View answer
We don't want our users to be able to edit or add information to their profiles, how can we prevent this? View answer
System Administration > User Management, System Administration > Customization
In the admin section, under a question - there is an option to set answers to Staff (yes no) what does this do? View answer
Is there a way to change user profile permissions for existing users without having to go through them one by one? View answer
Does Answerbase offer an affiliate program? View answer
System Administration, Other
How can we allow everyone to ask questions, but only allow a select few to answer the questions? View answer
Ecommerce FAQ Knowledge Base > Asking Questions, Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > Customization
How do I change the time settings in Answerbase? View answer
What is the "Call to Action Text" field used for? View answer
System Administration > Other
Can I change the border color on my Ask Question widget? View answer
Is there a setting to change the word “Continue” to “Add a Question” on the Full Featured Widget? View answer
System Administration > Integrating Your Site, System Administration > Customization
What are the default notification settings for new users created on Answerbase? View answer
What does the Business Hours and Holidays settings control? View answer
What is the URL for my mobile environment? View answer
Can I place JavaScript on our Answerbase website? I want to include LivePerson chat. View answer
How do you edit the email notification settings for users? View answer
Is there a way to answer questions using the seeded users from our initial CSV file? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > User Management, System Administration > Other
When does Answerbase create new content pages to be indexed by search engines and AI? View answer
What does it mean to "Dismiss for this Category" in the category recommendations? View answer
System Administration > AI-Enhanced Workflows
How do I add a new moderator to be notified about new questions as they come in? View answer
What should I do if I get the "ACTION RECOMMENDED - FOCUS ON Q&A RELEVANCE" notice? View answer
What should I do if I get the "ORGANIC INDEXING NOTICE" notice within my administration dashboard? View answer
Can I preserve the AI-Proposed answer when moving Google's People Also Asked questions to a new product/category? View answer
Ecommerce Product & Collection FAQs
How do I change the password for an administrator or moderator? View answer
