How can I remove the "Help" and "Share" tools from my site? View answer
System Administration > Customization
Can I backup or export all of the Q&A data from my Answerbase site? View answer
System Administration > Content Management
It is possible to have two tiers of categories? e.g. categories > sub-categories View answer
System Administration > Category Management, System Administration > Customization
Is "Most Popular" calculated the same for the widget and the site itself? View answer
When using a widget, the link in "related content" is on the "Question Page", can it be on the Questions List Page View answer
System Administration > Integrating Your Site
Can I make Tags optional when someone posts a question? View answer
System Administration > Category Management
In registration, can I integrate a third party mailing list software to automatically add user info into a database View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration > Integrating Your Site
Is there a way to "zero" the points accumulated so far by a user? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Point System and Structure
If I set my questions on the start page to "Most Popular," how is that calculated? Can I influence what this means? View answer
System Administration > Customization, System Administration > Content Management
The users would like to be able to exchange personal messages. How is this possible? View answer
Ecommerce FAQ Knowledge Base > Other, System Administration > User Management
What are the different levels of grouping that can be done, for both users and questions? View answer
System Administration > Category Management, System Administration > User Management
Can users just look up answers and ask questions without having to login/register? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login
How do I remove the image portion of the user profile. I want them to have a username but no picture. View answer
I’m planning to use Angular JS in the fronted. Are there any showcases of Answerbase customers that did this too? View answer
System Administration > Integrating Your Site, Other
Which search technology does Answerbase use in the core? Solr? Lucene? View answer
Other
If I add one of our staff as an Admin, do they need another role for them to participate in answering questions? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > User Management
My Google DFP adds require a snippet of code to be added within the <head> tag, where can I enter this? View answer
Can I change the buttons on my site to say something other than "Questions" and "Answers"? View answer
Can I manually adjust the points of users on my Q&A site? View answer
Is there an API that does login verification on an existing user that asks a new question? View answer
How can I give a user login access; they are receiving an error stating they do not have the correct permissions? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration > User Management
Can I use a credit card to pay for my Answerbase subscription? View answer
I want my Q&A content to sit on my product pages instead of solely on Answerbase servers, is this possible? View answer
What are the default notification settings for new users created on Answerbase? View answer
System Administration > User Management
How do you edit the email notification settings for users? View answer
How is an answer selected and voted as the best answer? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions
Hi, can I translate the questions or answers or articles into other languages and if yes where in Shopify? View answer
Is there a way to edit a question thread so that it can be assigned to a category or topic? View answer
How do I post an answer on Answerbase? View answer
How can I remove "powered by answerbase"? View answer
Ecommerce Integrations
Can I make it so links from specific users are "follow" links as opposed to "unfollow"? View answer
Does Answerbase offer an affiliate program? View answer
System Administration, Other
In the admin section, under a question - there is an option to set answers to Staff (yes no) what does this do? View answer
System Administration
I need help posting answers to questions View answer
What is the best way to post a Q&A thread that applies to several specific products? View answer
How to change the color of links displaying within questions and answer in my Answerbase full-featured widget? View answer
Ecommerce FAQ Knowledge Base
What happens if my product images are throwing a 404? View answer
When does Answerbase create new content pages to be indexed by search engines and AI? View answer
Does Answerbase automatically answer duplicate questions through auto-suggest? View answer
When I answer a question publicly, member asking still get an email letting them know we've answered them? View answer
How do you show a list of active members on the knowledge base? View answer
How do I change the time settings in Answerbase? View answer
What does it mean to "validate that users are posting questions in a strict question format"? View answer
Does Answerbase integrate with Google Question Hub? View answer
Is Google indexing or not indexing your content solely related to the value of content? View answer
Platform Benefits > Search Engine Optimization (SEO)
How do I add a new moderator to be notified about new questions as they come in? View answer
What percentage of organic searches are using AI instead of Google for SEO purposes? View answer
Product Page SEO
How can I systematically go through content that has a low quality reputation and improve it? View answer
What should I do if I get the "ORGANIC INDEXING NOTICE" notice within my administration dashboard? View answer
