What types of videos does Answerbase support? View answer
Ecommerce FAQ Knowledge Base > Asking Questions
When I added the e-commerce module, I had to change to categories. I removed the module, how do I get back to tags View answer
System Administration > Category Management
Our company has multiple domains, can we put them all under a single account or do we need one account per domain? View answer
System Administration > Integrating Your Site, System Administration > Other
What does the timezone setting control? View answer
System Administration > Other
What does the Business Hours and Holidays settings control? View answer
What users will show as "contributors" on the platform? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Point System and Structure
What is the "Website" field used for? View answer
What is the "Call to Action Text" field used for? View answer
Is there a widget to search questions rather than submit questions? View answer
Ecommerce FAQ Knowledge Base > Keyword Searches, Ecommerce FAQ Knowledge Base > Other
What does it do to add the product or offering name to the title of a question? View answer
What if I'm using a custom Shopify template? View answer
Ecommerce Integrations > Shopify
Why don't I have the option to allow my users to login through Facebook and Twitter? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login
What does it mean to anonymize a user? View answer
System Administration > User Management
Is it possible to use both categories and tags? We want to organize by categories, but then allow tagging also. View answer
System Administration > Category Management, System Administration > Content Management, Other
What does "Report It" mean? View answer
Ecommerce FAQ Knowledge Base > Other
Is there a way to have the “Browse by Topic” items on the right side of the screen listed in alphabetical order? View answer
Ecommerce FAQ Knowledge Base > Other, System Administration > Customization
If I turn off the points / ratings, will users still be able to vote "thumbs up" or "thumbs down?" View answer
Can I send a private message from one user to another user? View answer
I just posted a few questions, why are they not showing up in my moderation queue? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > Moderation
How many users can I have on the Basic plan? View answer
System Administration > User Management, Other
How do I find the domain where my Answerbase knowledge base is on? View answer
Can I run two different Q&A sections, one free for visitors and one paid for a guaranteed expert response? View answer
Ecommerce FAQ Knowledge Base > Other, Other
Is there a translation of Answerbase into French? View answer
System Administration > Customization, Other
How do I edit the footer of my Answerbase knowledge base? View answer
Is it possible for a customer to search through other customer questions on Answerbase? View answer
Ecommerce FAQ Knowledge Base > Keyword Searches
I want user "A" to access all products, but "B" to access only two products. Is this an out-of-box option or custom View answer
System Administration > Category Management, System Administration > Customization, Other
How do I notify someone that they are setup with an account to my site? View answer
Does Answerbase support the Japanese language? View answer
can i change the location of the search field View answer
Other
How does ChatGPT determine what websites it references? View answer
Ecommerce FAQ Generator
How do I reset all settings to default? View answer
System Administration > Customization, System Administration > Other
Is it possible to integrate SSO out-of-the-box or is that a customization? View answer
System Administration > Integrating Your Site, Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, Other
Is there a translation of Answerbase into German? View answer
Is your code open-source or compiled so a customer is free to make modifications without the vendor's support? View answer
Do you have instant-search? View answer
Ecommerce FAQ Knowledge Base > Asking Questions, Ecommerce FAQ Knowledge Base > Other
Can users login using Facebook and Google credentials? View answer
System Administration > Third Party Login, Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login
Can I create my own search field that sends users to Answerbase powered search results? View answer
Ecommerce FAQ Knowledge Base
How do I change the email address associated with my account? View answer
How can I remove products manually from the list of products shown on our Answerbase site? View answer
System Administration > Content Management
We need to integrate a comprehensive eshop into the website, will that be possible with this software? View answer
System Administration > Integrating Your Site, Other
Can I add a call to action underneath each question thread? View answer
