What happens to Reported questions and answers? View answer
Ecommerce FAQ Knowledge Base
Do you have a WordPress plugin? View answer
System Administration > Integrating Your Site, Other
Is there a translation of Answerbase into German? View answer
System Administration > Customization, Other
We need to integrate a comprehensive eshop into the website, will that be possible with this software? View answer
Can I set if content is published or unpublished after it's posted by a user until a moderator reviews it? View answer
System Administration > Content Management
I want user "A" to access all products, but "B" to access only two products. Is this an out-of-box option or custom View answer
System Administration > Category Management, System Administration > Customization, Other
Is it possible to integrate SSO out-of-the-box or is that a customization? View answer
System Administration > Integrating Your Site, Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, Other
How do I make related questions appear on specific pages of my site so they relate to the content on that page? View answer
System Administration > Integrating Your Site
What is a Staff Expert and how do I assign one? View answer
System Administration > Other
How to get free traffic to my Shopify store? View answer
Ecommerce Integrations > Shopify
Can users login using Facebook and Google credentials? View answer
System Administration > Third Party Login, Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login
Does leaving unanswered questions publicly on my site hurt my SEO? View answer
Platform Benefits > Search Engine Optimization (SEO)
Can you change the product on a Content Creation Recommendation? View answer
What should I do if I get the "ACTION RECOMMENDED - IMPROVE ANSWER QUALITY" notification on my dashboard? View answer
Can we make people pay to ask questions? View answer
Ecommerce FAQ Knowledge Base > Asking Questions, Other
What is a moderator and how do I assign one? View answer
System Administration > Moderation
Can you upload bulk questions and select them for a certain product? View answer
Is there a translation of Answerbase into Portuguese (pt-BR)? View answer
Do you support videos in both questions and answers? View answer
Ecommerce FAQ Knowledge Base > Other, Other
Can I create a widget that displays only unanswered questions? View answer
We would like SSO capability. We use Active Directory- how can this provide the authentication to your product? View answer
Can I associate questions to product categories instead of just products? View answer
Ecommerce Integrations
How can a customer ask a question without leaving our site? We don't want to direct users away from our site. View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > Integrating Your Site
What should I do if I get the "ACTION RECOMMENDED - FOCUS ON Q&A RELEVANCE" notice? View answer
How do I create my own Facebook application for Facebook login? View answer
System Administration > Third Party Login
Do your widgets work with responsive web design so that they are mobile/tablet friendly? View answer
Other
If I'm experiencing SPAM, is there anything I can do to try preventing it? View answer
Is there an API for pulling statistics from Answerbase usage like the Dashboard and Reports does in the Admin area? View answer
System Administration > Reports
Since I use question views for purposes of marketing, how is the number of views for a question calculated? View answer
Can I place Javascript on our Answerbase website? I want to include LivePerson chat. View answer
The timezone on my site does not match where I live; how can I change it? View answer
How do I publish a Q&A thread after answering the question? View answer
How can we send an email broadcast to all our users? View answer
System Administration > User Management
Are user roles like "Expert" and "Staff Expert" ranked differently for prominence on user point ranking lists? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Point System and Structure, System Administration > User Management
How do "Popular Products" tables impact ecommerce click-through rate (CTR)? View answer
Ecommerce Integrations, Frequently Asked
Is it possible to turn off the "Answer" feature? We only want questions answered in-house or by assignment. View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > Customization
For Microsoft Dynamics CRM, which API will allow me to export Q&A thread history to upload to a 3rd party database View answer
System Administration > Customization, System Administration > Integrating Your Site
Does Google recognize and display FAQ special compared to normal Q&A? View answer
Ecommerce Product Q&A
Explain how search results work. I entered "That." There is a question with "That" in it, but it doesn't come up View answer
Ecommerce FAQ Knowledge Base > Keyword Searches
Why is email being collected on the conversion tracking code? View answer
How do I add a UPC in Shopify? View answer
Shopify Product & Collection FAQs
Our old system did not have question titles, do you have a suggestion on what to enter when we import our old data View answer
System Administration > Content Management, System Administration > Integrating Your Site
How do I add a product MPN in Shopify? View answer
What are user roles and what do they do? View answer
Can I import more than one user at a time? View answer
How do I find the list of questions associated with each of my products? View answer
Product Page SEO
I added a user as an administrator, but there is nowhere on their site for them to delete or moderate content. Why View answer
System Administration > User Management, System Administration > Moderation
If I set my site to private, will it be viewed by Google searches? View answer
System Administration > Customization, Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login
How long does it take for the AI-Enabled recommendations to be created? View answer
Ecommerce Product & Collection FAQs
How can Answerbase Partners manage the install of Answerbase Q&A into a Shopify Site, what permissions are needed? View answer
Ecommerce Integrations > Shopify, Frequently Asked
