Do your widgets work with responsive web design so that they are mobile/tablet friendly? View answer
Other
I'm an online retailer, how can Answerbase help improve my conversion rates? View answer
How do i change the text "QUESTIONS & ANSWERS" on my BigCommerce product page widget? View answer
System Administration > Customization
Is there an API for pulling statistics from Answerbase usage like the Dashboard and Reports does in the Admin area? View answer
System Administration > Reports
Can your enterprise solution operate in a closed system with absolutely no Internet access? View answer
Ecommerce FAQ Knowledge Base > Other, Other
Is there an option to moderate comments, like with regular questions and answers? View answer
System Administration > Content Management
How can I see published questions that are unanswered? View answer
Can you explain "Subscribe to this category"? Do users get auto email alerts and do we need to configure anything? View answer
System Administration > Category Management
Since I use question views for purposes of marketing, how is the number of views for a question calculated? View answer
System Administration > Other
If I'm experiencing SPAM, is there anything I can do to try preventing it? View answer
Can we allow auto approval of questions and manual approval of answers? View answer
System Administration > Moderation
Why is my ecommerce widget saying that I need to associate a product or category and not allowing users to post? View answer
Ecommerce Integrations
Can I include links in my answers when I import questions and answers content? View answer
Can I backup or export all of the Q&A data from my Answerbase site? View answer
What is the "Questions to Display" option of the Full Featured Widget? View answer
System Administration > Integrating Your Site
How do I add my sitemap for my question and answer content to Google Search Console? View answer
How do I post a question and answer from the Answerbase administration site? View answer
Can I make Tags optional when someone posts a question? View answer
Where do I make a change to [SITENAME]? View answer
What is the "Category Association" option of the Full Featured Widget? View answer
How do I test my Answerbase Conversion Tracking Code on a services site? View answer
What is the "External ID" of a Category or Tag? View answer
If I set my questions on the start page to "Most Popular," how is that calculated? Can I influence what this means? View answer
System Administration > Customization, System Administration > Content Management
The users would like to be able to exchange personal messages. How is this possible? View answer
Ecommerce FAQ Knowledge Base > Other, System Administration > User Management
What are the different levels of grouping that can be done, for both users and questions? View answer
System Administration > Category Management, System Administration > User Management
What file types are supported for attachments? View answer
Ecommerce FAQ Knowledge Base > Other
Do you support OIDC via other IAM vendors like OneLogin? View answer
Ecommerce FAQ Knowledge Base > Asking Questions
Is it possible to turn off the "Answer" feature? We only want questions answered in-house or by assignment. View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > Customization
If I add one of our staff as an Admin, do they need another role for them to participate in answering questions? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > User Management
How do I build my Q&A database if I get a lot of repeat and duplicate questions from customers? View answer
Ecommerce Integrations, Platform Benefits
How do I customize the styles of my call-to-action (CTA) widget? View answer
Can I set up my Q&A site so that every question has to be moderated before it is posted? View answer
System Administration > Moderation, System Administration > Customization, Other
How do I increase the character limit for the SiteMap verification text?
Is there a way to make my Answerbase site available over SSL? View answer
When setting up a Facebook Application, what do I enter into the "App Domain" area? View answer
Are Single Sign-On (SSO) capabilities available on all Answerbase plans? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, Other
Can Answerbase inform other users when a question is asked about their area of knowledge or expertise? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > Category Management, Other
Do you offer "pay as you go" price plans? View answer
How do I remove or disable the blurry words on the login page? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login
Can users ask any random question that they would like? View answer
Do I need to set up a unique email account to support the email communication with users? View answer
When setting up my website, is there a quicker way to enter my seed content than to enter them one by one? View answer
Our site is build on a .NET framework. Would there be any issues integrating the forum (including SSO)? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration > Integrating Your Site, Other
If 1000's of our staff logged onto Answerbase at the same time, would your system be able to cope? View answer
Why am I receiving emails to moderate new users? View answer
System Administration > User Management
We want to serve a Terms of Service which the user must accept before accessing the site; is this possible? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration > Customization, Other
Can I change the link that my logo points to on the top of the Answerbase knowledge base? View answer
Ecommerce FAQ Knowledge Base
Is there a way to display the "body top" on only the landing page instead of every page? View answer
What is "supplementary content" when it comes to SEO? View answer
Product Page SEO
How do I enable AI-Enabled SEO recommendations for my article or content pages? View answer
People-First Helpful Content SEO
