How do you set up an Nginx reverse proxy so I can get a 3rd party content on a subdirectory in my site? View answer
System Administration > Integrating Your Site
Why is my ecommerce widget saying that I need to associate a product or category and not allowing users to post? View answer
Ecommerce Integrations
Can I include links in my answers when I import questions and answers content? View answer
System Administration > Content Management
How do you add a video to a question or an answer response to that question on Answerbase? View answer
What is the best way to view the answered inbound questions in the dashboard? View answer
Drafted answers on answerbase View answer
Other
How do I customize the styles of my call-to-action (CTA) widget? View answer
System Administration > Customization
What is Answerbase's monthly snapshot report? View answer
System Administration > Reports
What are "Customer Queries" in the AI-Enhanced Optimization Workflow? View answer
How do I review Q&A content proposals from my company's previous customer communication? View answer
Can I set up my product FAQs so it pages through all available questions related to a product? View answer
How can I review answers that are submitted by my staff before they are published? View answer
Does Google consider dynamic pages as valuable as Q&A on static pages? View answer
Platform Benefits > Search Engine Optimization (SEO)
Do you support OIDC via other IAM vendors like OneLogin? View answer
Ecommerce FAQ Knowledge Base > Asking Questions
How do I see what product categories my products are recognized as associated with within Answerbase? View answer
Ecommerce Product Q&A
Is there a maximum number of users we can have? View answer
System Administration > User Management, Other
Concerning SSO, how long is the timeout on a login session? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration > Integrating Your Site
Are user roles like "Expert" and "Staff Expert" ranked differently for prominence on user point ranking lists? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Point System and Structure, System Administration > User Management
How long is a standard session timeout? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login
Is it possible to manually rank users on the home page and member page? We want certain users to have prominence. View answer
What is the uptime/reliability for your hosted solution? View answer
Can you explain "Subscribe to this category"? Do users get auto email alerts and do we need to configure anything? View answer
System Administration > Category Management
Can I place Javascript on our Answerbase website? I want to include LivePerson chat. View answer
System Administration > Customization, Other
What is provided in the enterprise plan? View answer
If a new category is created, can a previously posted question be added to the new category created if it's related View answer
Explain how search results work. I entered "That." There is a question with "That" in it, but it doesn't come up View answer
Ecommerce FAQ Knowledge Base > Keyword Searches
Can we allow auto approval of questions and manual approval of answers? View answer
System Administration > Moderation
Is it possible to deem moderated all future posts from a person who has posted moderated content in the past? View answer
Can I share to just Facebook or just Twitter, or do I have to share to all? View answer
How can I remove the "Help" and "Share" tools from my site? View answer
Can I backup or export all of the Q&A data from my Answerbase site? View answer
It is possible to have two tiers of categories? e.g. categories > sub-categories View answer
System Administration > Category Management, System Administration > Customization
How do I make related questions appear on specific pages of my site so they relate to the content on that page? View answer
Is "Most Popular" calculated the same for the widget and the site itself? View answer
When using a widget, the link in "related content" is on the "Question Page", can it be on the Questions List Page View answer
Can I make Tags optional when someone posts a question? View answer
Where do I make a change to [SITENAME]? View answer
In registration, can I integrate a third party mailing list software to automatically add user info into a database View answer
If we use your software on the wordpress blog, can we add in other plugins? View answer
Can we customize the data fields required during user registration to include info such as phone number, etc.? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration > Customization
Is there a way to "zero" the points accumulated so far by a user? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Point System and Structure
If I set my questions on the start page to "Most Popular," how is that calculated? Can I influence what this means? View answer
System Administration > Customization, System Administration > Content Management
What are the different levels of grouping that can be done, for both users and questions? View answer
System Administration > Category Management, System Administration > User Management
Can users just look up answers and ask questions without having to login/register? View answer
How do I remove the image portion of the user profile. I want them to have a username but no picture. View answer
For Microsoft Dynamics CRM, which API will allow me to export Q&A thread history to upload to a 3rd party database View answer
System Administration > Customization, System Administration > Integrating Your Site
I see our questions are being posted in Pacific Time, is there a way to adjust to our local time (Eastern)? View answer
System Administration > Other
Can I display more info about a user (a URL or signature) when they post without having to go to their profile View answer
System Administration > User Management, System Administration > Customization
I’m planning to use Angular JS in the fronted. Are there any showcases of Answerbase customers that did this too? View answer
System Administration > Integrating Your Site, Other
Our old system did not have question titles, do you have a suggestion on what to enter when we import our old data View answer
System Administration > Content Management, System Administration > Integrating Your Site
