How do I upload product specs sheets, sales sheets and manuals to automate answering ecommerce questions? View answer
Ecommerce FAQ Generator
Can I identify a question thread as "thin content" or "micro content" on the platform? View answer
System Administration > Content Management
Is there anyway for us to optimize the Q&A page to include our phone number and calls to action? View answer
System Administration > Integrating Your Site
How are ecommerce products showing in AI Mode organic search results? View answer
Platform Benefits > Ecommerce > Ecommerce SEO, Platform Benefits > Generative Engine Optimization (GEO)
How can I style my Answerbase Q&A Widget? View answer
How do I make it so questions look like they're posted by other users as opposed to our staff? View answer
System Administration
Can I add an Answerbase Q&A widget to the homepage of my ecommerce store? View answer
Ecommerce Integrations
How can a Shopify merchant administrator log into their Answerbase administration site directly? View answer
Ecommerce Integrations > Shopify
Why aren't products getting associated to my questions that customers are posting? View answer
Is it possible to move or associate a question from one subject to another if its posted under the wrong category? View answer
What percentage of your Q&A content pages should be indexed by Google? View answer
Platform Benefits > Ecommerce > Ecommerce SEO
How do "Popular Products" tables impact ecommerce click-through rate (CTR)? View answer
Ecommerce Integrations, Frequently Asked
How can I view how many answers have been posted over a certain period of time? View answer
Why is email being collected on the conversion tracking code? View answer
Ecommerce Product Q&A
How do I post a question and answer from the Answerbase administration site? View answer
How do you change that the questions should not show up automatically until reviewed by admin or moderator? View answer
Is the Q&A content owned by the customer? View answer
How can I remove Recaptcha when users are submitting a question or answer? View answer
Ecommerce FAQ Knowledge Base > Asking Questions
Can I put Google Adsense on my Q&A pages throughout my site? View answer
System Administration > Customization, Other
When I added the e-commerce module, I had to change to categories. I removed the module, how do I get back to tags View answer
System Administration > Category Management
Is there a widget to search questions rather than submit questions? View answer
Ecommerce FAQ Knowledge Base > Keyword Searches, Ecommerce FAQ Knowledge Base > Other
Why don't I have the option to allow my users to login through Facebook and Twitter? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login
Is it possible to use both categories and tags? We want to organize by categories, but then allow tagging also. View answer
System Administration > Category Management, System Administration > Content Management, Other
What does "Report It" mean? View answer
Ecommerce FAQ Knowledge Base > Other
Is there a way to have the “Browse by Topic” items on the right side of the screen listed in alphabetical order? View answer
Ecommerce FAQ Knowledge Base > Other, System Administration > Customization
Can I send a private message from one user to another user? View answer
I just posted a few questions, why are they not showing up in my moderation queue? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > Moderation
Our URL structure is https://, will the web address be https://ask.mywebsitename.co.uk ? View answer
Can I import more than one user at a time? View answer
System Administration > User Management
How do you change the profile icon for a user? View answer
Ecommerce FAQ Knowledge Base > Other, System Administration > User Management
Moderating users is a pain; how do I turn it off and stop getting email notifications about moderating new users? View answer
System Administration > Moderation
I see our questions are being posted in Pacific Time, is there a way to adjust to our local time (Eastern)? View answer
System Administration > Other
Is it possible to deem moderated all future posts from a person who has posted moderated content in the past? View answer
I have a user that was operating two different profiles; is there a way to merge those two accounts into one? View answer
If a new category is created, can a previously posted question be added to the new category created if it's related View answer
How long is a standard session timeout? View answer
Is it possible to change the name of the site and how can I do that? View answer
System Administration > Customization
When editing HTML, do I need to erase default code and insert mine or is there a spot in each code where it belongs View answer
Does Answerbase support multiple choice questions? View answer
Ecommerce FAQ Knowledge Base > Asking Questions, Other
Does Answerbase support live chatting? View answer
Ecommerce FAQ Knowledge Base > Other, Other
Does Answerbase already provide a sitemap and syndication to different search engines? View answer
System Administration > Other, System Administration > Customization
Is there a plan that allows embedding widgets over https? View answer
System Administration > Integrating Your Site, Other
Can we show the user's profile from our home website instead of the profile from the Answerbase site? View answer
System Administration > User Management, System Administration > Integrating Your Site
Can I set a custom length for my Question Title? View answer
Where can I find the Ansewrbase API Documentation? View answer
System Administration > Customization, System Administration > Other
It the monthly fee the cost per community or per user? View answer
Other
Do you have any specific examples of WordPress plug-ins, widgets, and integration? View answer
Is it possible to customize the rank/reputation, point system, etc? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Point System and Structure, System Administration > Customization
We'd like to limit discussions per subsets of members. Are group discussions supported in any manner? View answer
System Administration > User Management, Ecommerce FAQ Knowledge Base > Other
Should my tags start with a capital letter or lower case? Will the system recognize them as the same? View answer
