If I decided to go with Answerbase, what is an estimate on how long it would take to have my site up and running? View answer
Other
I want my Q&A content to sit on my product pages instead of solely on Answerbase servers, is this possible? View answer
System Administration > Integrating Your Site, Other
Can I use a credit card to pay for my Answerbase subscription? View answer
How can I disable the search indexing of the user profiles on my cobranded Answerbase forum? View answer
System Administration > User Management
How can I give a user login access; they are receiving an error stating they do not have the correct permissions? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration > User Management
Is there an API that does login verification on an existing user that asks a new question? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration > Integrating Your Site
Is it possible to edit the timestamp on a question or answer?
System Administration > Content Management
If I insert HTML tags into an answer to add a bullet list or similar editing, will they display on the public site? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions
Can I change the buttons on my site to say something other than "Questions" and "Answers"? View answer
System Administration > Customization
My Google DFP adds require a snippet of code to be added within the <head> tag, where can I enter this? View answer
If I add one of our staff as an Admin, do they need another role for them to participate in answering questions? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > User Management
If I deem a user moderated, does that mean all their future questions and answers don't have to be moderated? View answer
System Administration > Moderation, System Administration > User Management
Which search technology does Answerbase use in the core? Solr? Lucene? View answer
I’m planning to use Angular JS in the fronted. Are there any showcases of Answerbase customers that did this too? View answer
For Microsoft Dynamics CRM, which API will allow me to export Q&A thread history to upload to a 3rd party database View answer
System Administration > Customization, System Administration > Integrating Your Site
Is it possible to turn off the "Answer" feature? We only want questions answered in-house or by assignment. View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > Customization
How do I remove the image portion of the user profile. I want them to have a username but no picture. View answer
Can users just look up answers and ask questions without having to login/register? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login
Can I set my Q&A as a popup on my page instead of it opening a new page and leaving my website? View answer
System Administration > Integrating Your Site
What are the different levels of grouping that can be done, for both users and questions? View answer
System Administration > Category Management, System Administration > User Management
If I set my questions on the start page to "Most Popular," how is that calculated? Can I influence what this means? View answer
System Administration > Customization, System Administration > Content Management
Is there a way to "zero" the points accumulated so far by a user? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Point System and Structure
Can we customize the data fields required during user registration to include info such as phone number, etc.? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration > Customization
If we use your software on the wordpress blog, can we add in other plugins? View answer
In registration, can I integrate a third party mailing list software to automatically add user info into a database View answer
Where do I make a change to [SITENAME]? View answer
When using a widget, the link in "related content" is on the "Question Page", can it be on the Questions List Page View answer
What does it mean to anonymize a user? View answer
Is "Most Popular" calculated the same for the widget and the site itself? View answer
How do I make related questions appear on specific pages of my site so they relate to the content on that page? View answer
It is possible to have two tiers of categories? e.g. categories > sub-categories View answer
System Administration > Category Management, System Administration > Customization
Can I backup or export all of the Q&A data from my Answerbase site? View answer
How can I remove the "Help" and "Share" tools from my site? View answer
Can I share to just Facebook or just Twitter, or do I have to share to all? View answer
Can I offer Facebook login only, while excluding LinkedIn, Twitter, and OpenID? View answer
System Administration > Third Party Login
Can we allow auto approval of questions and manual approval of answers? View answer
System Administration > Moderation
What is provided in the enterprise plan? View answer
I marked a group of pages as "no-index" in the robots.txt file, how to I keep <meta>tags from overriding this? View answer
System Administration > Customization, System Administration > Other
If I'm experiencing SPAM, is there anything I can do to try preventing it? View answer
System Administration > Other
Since I use question views for purposes of marketing, how is the number of views for a question calculated? View answer
Can I place Javascript on our Answerbase website? I want to include LivePerson chat. View answer
System Administration > Customization, Other
The timezone on my site does not match where I live; how can I change it? View answer
Where can I find a list of the "reported" Questions / Answers / Comments that I need to moderate? View answer
We need to integrate a comprehensive eshop into the website, will that be possible with this software? View answer
Can I run two different Q&A sections, one free for visitors and one paid for a guaranteed expert response? View answer
Ecommerce FAQ Knowledge Base > Other, Other
Do you have a WordPress plugin? View answer
I am Admin. How do I get to my admin site to delete or moderate content? View answer
Our URL structure is https://, will the web address be https://ask.mywebsitename.co.uk ? View answer
Can I import more than one user at a time? View answer
If an administrator reopens a question, does it close again following the normal process or does it stay open?
System Administration > Content Management, System Administration > Other
