I've set so questions are accepted without moderation, but I still see the Deem moderated on admin question detail View answer
System Administration > Content Management
Can I display more info about a user (a URL or signature) when they post without having to go to their profile View answer
System Administration > User Management, System Administration > Customization
Does Answerbase support live chatting? View answer
Ecommerce FAQ Knowledge Base > Other, Other
Can I add links at the footer or customize the terms page to add some new lines for it? View answer
System Administration > Customization
I have at least one user with an Expert role, but my Experts widget is empty. How does it populate? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Point System and Structure, System Administration > User Management
Can we show the user's profile from our home website instead of the profile from the Answerbase site? View answer
System Administration > User Management, System Administration > Integrating Your Site
Can I set a custom length for my Question Title? View answer
When importing content, do we need to create fake email addresses for the mock seed users or does the system do it View answer
System Administration > Content Management, System Administration > Integrating Your Site
Where can I find the Single Sign-On (SSO) documentation? View answer
System Administration > Integrating Your Site, Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login
If an administrator reopens a question, does it close again following the normal process or does it stay open?
System Administration > Content Management, System Administration > Other
Our URL structure is https://, will the web address be https://ask.mywebsitename.co.uk ? View answer
System Administration > Integrating Your Site
What is the "Auto-relate page to new questions asked" option? View answer
Why isn't Google Search Console letting me submit a subdomain sitemap? View answer
Platform Benefits > Search Engine Optimization (SEO)
What is the "Category Association" option of the Full Featured Widget? View answer
I added a user as an administrator, but there is nowhere on their site for them to delete or moderate content. Why View answer
System Administration > User Management, System Administration > Moderation
How does Answerbase measure ecommerce conversion assists? View answer
System Administration > Reports
How do I test if my Answerbase Ecommerce Conversion Tracking Code is working correctly? View answer
What are user roles and what do they do? View answer
System Administration > User Management
How do I add an external ID to a category? View answer
System Administration > Category Management
How do I test my Answerbase Conversion Tracking Code on a services site? View answer
What file types are supported for attachments? View answer
Ecommerce FAQ Knowledge Base > Other
How do you navigate to see the AI-enabled page by page optimization workflow for SEO Automation? View answer
Ecommerce FAQ Generator
If I turn off the points / ratings, will users still be able to vote "thumbs up" or "thumbs down?" View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Point System and Structure
How to drive traffic to your Shopify store? View answer
Ecommerce Integrations > Shopify
What happens to Reported questions and answers? View answer
Ecommerce FAQ Knowledge Base
What is an Administrator and how do I assign one?
System Administration
How do I build my Q&A database if I get a lot of repeat and duplicate questions from customers? View answer
Ecommerce Integrations, Platform Benefits
Does Answerbase help me get into Google's featured snippets? View answer
Sometimes Answerbase makes me login again to view questions or answers, but usually doesn't. Is this a bug? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login
Is there a translation of Answerbase into French? View answer
System Administration > Customization, Other
How can I prioritize the most important products in the product-by-product optimization workflow? View answer
How do I reset all settings to default? View answer
System Administration > Customization, System Administration > Other
Why don't I have the option to allow my users to login through Facebook and Twitter? View answer
What does it mean to "Dismiss for this Category" in the category recommendations? View answer
System Administration > AI-Enhanced Workflows
When setting up a Facebook Application, what do I enter into the "App Domain" area? View answer
How do you disable the "Login" and "Registration" options so those don't show? View answer
How to change the default scheduled content review settings? View answer
What does it mean if I run into Q&A structured data issues on a site? View answer
How do I create site-wide FAQs for my ecommerce site? View answer
Why aren't products getting associated to my questions that customers are posting? View answer
Ecommerce Integrations
How can a Shopify merchant administrator log into their Answerbase administration site directly? View answer
How long should my answers be to give me the best chance of performing for SEO? View answer
How does ChatGPT determine what websites it references? View answer
What if I post similar Q&A content related to multiple pages, does that create a "Duplicate Content" problem? View answer
How do I reset a user's password in Answerbase's Administration Portal? View answer
How does the Q&A content get published and distributed around my site? View answer
Are there limits to how many AI-Enhanced page-by-page recommendations I get per month? View answer
What is the best way to view the answered inbound questions in the dashboard? View answer
How do I upload product specs sheets, sales sheets and manuals to automate answering ecommerce questions? View answer
How do I see the performance of my Q&A landing pages in Google Search Console?
