What is the uptime/reliability for your hosted solution? View answer
Sales Support
Can you explain "Subscribe to this category"? Do users get auto email alerts and do we need to configure anything? View answer
System Administration > Category Management
The timezone on my site does not match where I live; how can I change it? View answer
System Administration > Other
Can I place Javascript on our Answerbase website? I want to include LivePerson chat. View answer
Sales Support, System Administration > Customization
Since I use question views for purposes of marketing, how is the number of views for a question calculated? View answer
If I'm experiencing SPAM, is there anything I can do to try preventing it? View answer
I marked a group of pages as "no-index" in the robots.txt file, how to I keep <meta>tags from overriding this? View answer
System Administration > Customization, System Administration > Other
What is provided in the enterprise plan? View answer
Can we allow auto approval of questions and manual approval of answers? View answer
System Administration > Moderation
Can I offer Facebook login only, while excluding LinkedIn, Twitter, and OpenID? View answer
System Administration > Third Party Login
Can I share to just Facebook or just Twitter, or do I have to share to all? View answer
System Administration > Customization
How can I remove the "Help" and "Share" tools from my site? View answer
It is possible to have two tiers of categories? e.g. categories > sub-categories View answer
System Administration > Category Management, System Administration > Customization
How do I make related questions appear on specific pages of my site so they relate to the content on that page? View answer
System Administration > Integrating Your Site
Is "Most Popular" calculated the same for the widget and the site itself? View answer
System Administration > Content Management
When using a widget, the link in "related content" is on the "Question Page", can it be on the Questions List Page View answer
Can I make Tags optional when someone posts a question? View answer
How do I customize the border color on the full featured widget? View answer
Where do I make a change to [SITENAME]? View answer
In registration, can I integrate a third party mailing list software to automatically add user info into a database View answer
Public Q&A System > Registration and Login, System Administration > Integrating Your Site
If we use your software on the wordpress blog, can we add in other plugins? View answer
Can we customize the data fields required during user registration to include info such as phone number, etc.? View answer
Public Q&A System > Registration and Login, System Administration > Customization
Is there a way to "zero" the points accumulated so far by a user? View answer
Public Q&A System > Point System and Structure
If I set my questions on the start page to "Most Popular," how is that calculated? Can I influence what this means? View answer
System Administration > Customization, System Administration > Content Management
The users would like to be able to exchange personal messages. How is this possible? View answer
Public Q&A System > Other, System Administration > User Management
What are the different levels of grouping that can be done, for both users and questions? View answer
System Administration > Category Management, System Administration > User Management
Can I set my Q&A as a popup on my page instead of it opening a new page and leaving my website? View answer
It the monthly fee the cost per community or per user? View answer
Sales Support, Billing and Payments
Can I disable to the "Question Details" area on my site? View answer
Public Q&A System > Other, System Administration > Customization
We're told your product has the potential of positively affecting SEO rankings. Can you comment on that idea? View answer
Do you have any specific examples of WordPress plug-ins, widgets, and integration? View answer
Sales Support, System Administration > Integrating Your Site
Is it possible to customize the rank/reputation, point system, etc? View answer
Public Q&A System > Point System and Structure, System Administration > Customization
We'd like to limit discussions per subsets of members. Are group discussions supported in any manner? View answer
System Administration > User Management, Public Q&A System > Other
Should my tags start with a capital letter or lower case? Will the system recognize them as the same? View answer
Is there a translation of Answerbase into Polish? View answer
Does Answerbase have a solution for integration with MS Active directory? View answer
How can I send a message to all of my users at once? View answer
How can I remove products manually from the list of products shown on our Answerbase site? View answer
How do I change the email address associated with my account? View answer
I signed up for the free trial on the Basic plan, how do I switch my trial to the Professional plan? View answer
Sales Support, System Administration > Other
Is there a translation of Answerbase into French? View answer
How do I notify someone that they are setup with an account to my site? View answer
System Administration > User Management
How do I reset all settings to default? View answer
After I delete a question, it still appears in the "Most Popular" filter. How long should it take to go away? View answer
Can an ordinary user edit or delete their postings? View answer
Public Q&A System > Other
If Answerbase increases their prices or limit the number of users, can I take my member data if I leave? View answer
Sales Support, System Administration > User Management
How many users can I have on the Basic plan? View answer
Do you have a WordPress plugin? View answer
Can I run two different Q&A sections, one free for visitors and one paid for a guaranteed expert response? View answer
Sales Support, Public Q&A System > Other
Is there a translation of Answerbase into German? View answer
