What does the timezone setting control? View answer
System Administration > Other
What does it mean if a question is "open" or "closed" and how do I edit that setting? View answer
System Administration > Content Management
Some of the questions/comments have a voting button, but some don't. I want to give a thumbs up, why can't I? View answer
Ecommerce FAQ Knowledge Base > Other
What happens if you 301 redirect traffic from a 3rd party site to a subdirectory on my site? View answer
Platform Benefits > Search Engine Optimization (SEO)
I can't find an "Ask A Question" button. How do I submit a question on my site? View answer
Ecommerce FAQ Knowledge Base > Asking Questions
We are medical professionals discussing real cases, can we make sure our threads are not indexed on search engines View answer
System Administration > Customization, Other
If 1000's of our staff logged onto Answerbase at the same time, would your system be able to cope? View answer
Ecommerce FAQ Knowledge Base > Other, Other
Is it possible to restrict visibility of the site (including the login screen) to a range of supplied IP adresses? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration > User Management
I want a logo that links to a site in the "Right Column Bottom" area. Can I upload an image that is not a header? View answer
System Administration > Customization
What can an unregistered user see vs a registered one. Can you explain the privacy settings for the 3 lower plans? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login
Why aren't products getting associated to my questions that customers are posting? View answer
Ecommerce Integrations
How does Answerbase send a Q&A pair to your support ticket platform? View answer
System Administration > Integrating Your Site
How do I see what product categories my products are recognized as associated with within Answerbase? View answer
Ecommerce Product Q&A
How do i change the text "QUESTIONS & ANSWERS" on my BigCommerce product page widget? View answer
What is the "Auto-relate page to new questions asked" option? View answer
As a moderator, can I assign questions or send questions to specific staff members so they can answer them? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > Category Management, System Administration > Moderation
What is the "Questions to Display" option of the Full Featured Widget? View answer
How do I test if I successfully integrated the conversion tracking widget into my ecommerce store? View answer
Can I require all visitors to agree on our Standard Terms before being allowed to ask a question. View answer
If I customize my website using Javascript / CSS, will Answerbase system updates make these function incorrectly? View answer
System Administration > Customization, System Administration > Integrating Your Site
How do I change the font styles and sizes on my Q&A widget with CSS? View answer
What happened to content visibility in Google's December 2024 core update? View answer
Platform Benefits > Ecommerce > Ecommerce SEO
I don't want my customers to have to register or sign in twice to ask a question, how can I stop this? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration > Integrating Your Site
How do I allow users to ask a question without having to go through a login process? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login
Is there a translation of Answerbase into Portuguese (pt-BR)? View answer
How do I publish a Q&A thread after answering the question? View answer
For Microsoft Dynamics CRM, which API will allow me to export Q&A thread history to upload to a 3rd party database View answer
Since I use question views for purposes of marketing, how is the number of views for a question calculated? View answer
Is there a discount if I pay for a full years subscription of service up front? View answer
Other
Where do I find questions asked on Google related to my products and pages? View answer
When setting up products in the ecommerce module, entering each one is tedious. Can we send you a product feed? View answer
If I have a subdomain, where do I get the IP address at which to point the DNS? View answer
How do I test my Answerbase Conversion Tracking Code on a services site? View answer
I setup my own domain for Q&A with my domain provider, now what? View answer
Can Answerbase be integrated with our email system? View answer
How do questions related to "All Products" show up on my product pages? View answer
When integrating Answerbase with my website, should I use a subdirectory or a subdomain? View answer
System Administration > Integrating Your Site, Other
How do you increase your visibility in the "Popular Products" tables on Google searches? View answer
What are some reasons your ecommerce organic traffic may have dropped recently? View answer
How is the ROI of Q&A content and engagement measured? View answer
Platform Benefits
What are the different levels of grouping that can be done, for both users and questions? View answer
System Administration > Category Management, System Administration > User Management
When setting up a Facebook Application, what do I enter into the "App Domain" area? View answer
I have added users to my website, why did they not receive an email notification? View answer
System Administration > User Management
The users would like to be able to exchange personal messages. How is this possible? View answer
Ecommerce FAQ Knowledge Base > Other, System Administration > User Management
How do you fix your "merchant listings" invalid issues so I can be visible in ecommerce "Popular Products" tables? View answer
How can a site recover if they've been hit by Google's Helpful Content Update? View answer
Can we customize the data fields required during user registration to include info such as phone number, etc.? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration > Customization
How important is "Domain Authority" when it comes to ecommerce Popular Products rankings? View answer
Platform Benefits > Ecommerce > Ecommerce SEO, Frequently Asked
Can the text in the "new user" email notification be changed? View answer
Are user roles like "Expert" and "Staff Expert" ranked differently for prominence on user point ranking lists? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Point System and Structure, System Administration > User Management
