How long does it take for the AI-Enabled recommendations to be created? View answer
Ecommerce Product & Collection FAQs
How to create a Q&A feed for Google Merchant Center's Conversational Attributes? View answer
Platform Benefits > Search Engine Optimization (SEO)
How do I add a product gtin in Shopify? View answer
Shopify Product & Collection FAQs
How do I add a product MPN in Shopify? View answer
How can I edit my robots.txt file? View answer
Ecommerce FAQ Generator
How is an answer selected and voted as the best answer? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions
Why is it important to have an ecommerce-specific chat and FAQ platform? View answer
Ecommerce Integrations
How do I find the domain where my Answerbase knowledge base is on? View answer
Should we use tabs or not use tabs for our Q&A content on our product page? View answer
Can I regulate what Q&A content gets it's own landing page and is within my Q&A sitemap? View answer
How does ChatGPT determine what websites it references? View answer
What does "Total Indexable Questions" mean on my reports? View answer
System Administration > Reports
Can you add schema.org FAQ structured data to an ecommerce product page? View answer
What does the "Action Recommended - Complete Product Collection Integration" showing for? View answer
Does Answerbase help me get into Google's featured snippets? View answer
Can I remove the Tools and Share sections of the right column of my homepage? View answer
Ecommerce FAQ Knowledge Base
How did Q&A do during Google's December 2025 Core Update? View answer
Product Page SEO
Can you disable the voting system on Answerbase for answers and other types of content? View answer
System Administration > Content Management
How do you disable the "Login" and "Registration" options so those don't show? View answer
System Administration > Customization
What if I post similar Q&A content related to multiple pages, does that create a "Duplicate Content" problem? View answer
What is the "Website" field used for? View answer
System Administration > Other
What is the "Offering Reference" and what is it used for? View answer
Can I copy and paste content from another source into the question or answer field? View answer
What is the URL for my mobile environment? View answer
Is there a way to change user profile permissions for existing users without having to go through them one by one? View answer
System Administration > User Management
How fast can you see ecommerce SEO improvements? View answer
Platform Benefits > Ecommerce > Ecommerce SEO
Can I add an Answerbase Q&A widget to the homepage of my ecommerce store? View answer
I can't find an "Ask A Question" button. How do I submit a question on my site? View answer
Ecommerce FAQ Knowledge Base > Asking Questions
Is there a translation of Answerbase into Portuguese (pt-BR)? View answer
System Administration > Customization, Other
Do you support videos in both questions and answers? View answer
Ecommerce FAQ Knowledge Base > Other, Other
Can I create a widget that displays only unanswered questions? View answer
System Administration > Integrating Your Site
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What do I do with content creation recommendations that are related to one of my article pages? View answer
Does my Q&A site have to reside on a subdomain or can it reside in a folder/subdirectory? View answer
System Administration > Integrating Your Site, Other
If I insert HTML tags into an answer to add a bullet list or similar editing, will they display on the public site? View answer
I have added users to my website, why did they not receive an email notification? View answer
I'm an online retailer, how can Answerbase help improve my conversion rates? View answer
Other
Can we get Answerbase to run in a locked student area of our site program? View answer
Is there an API for pulling statistics from Answerbase usage like the Dashboard and Reports does in the Admin area? View answer
We would like two areas, Field Services and Support Team. Is there a way to logically separate the questions asked View answer
System Administration > Content Management, Other
How can I generate quality product page content when the manufacturer doesn't give a lot of product information? View answer
My Google DFP adds require a snippet of code to be added within the <head> tag, where can I enter this? View answer
We want one user to get an email every time a question is asked; they are missing some emails. What did we do wrong? View answer
System Administration > Customization, System Administration > Category Management, Ecommerce FAQ Knowledge Base > Other
How do I get moderation emails sent to another user besides the administrator? View answer
System Administration > Moderation
Can I include links in my answers when I import questions and answers content? View answer
When I'm asking or answering a question, why don't I have the option to upload an attachment? View answer
Ecommerce FAQ Knowledge Base > Asking Questions, Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions
Can the text in the "new user" email notification be changed? View answer
Is it possible to turn off the "Answer" feature? We only want questions answered in-house or by assignment. View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > Customization
Is it possible to manually rank users on the home page and member page? We want certain users to have prominence. View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Point System and Structure, System Administration > User Management
Can the text in the emails that the system sends be changed to be more personal to our website? View answer
