Which search technology does Answerbase use in the core? Solr? Lucene? View answer
Other
If I deem a user moderated, does that mean all their future questions and answers don't have to be moderated? View answer
System Administration > Moderation, System Administration > User Management
My Google DFP adds require a snippet of code to be added within the <head> tag, where can I enter this? View answer
System Administration > Customization
Can I change the buttons on my site to say something other than "Questions" and "Answers"? View answer
Can I manually adjust the points of users on my Q&A site? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Point System and Structure
I see our questions are being posted in Pacific Time, is there a way to adjust to our local time (Eastern)? View answer
System Administration > Other
If I insert HTML tags into an answer to add a bullet list or similar editing, will they display on the public site? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions
Our old system did not have question titles, do you have a suggestion on what to enter when we import our old data View answer
System Administration > Content Management, System Administration > Integrating Your Site
Is there an API that does login verification on an existing user that asks a new question? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration > Integrating Your Site
How do you show a list of active members on the knowledge base? View answer
How can I disable the search indexing of the user profiles on my cobranded Answerbase forum? View answer
System Administration > User Management
Can I use a credit card to pay for my Answerbase subscription? View answer
I want my Q&A content to sit on my product pages instead of solely on Answerbase servers, is this possible? View answer
System Administration > Integrating Your Site, Other
When importing content, do we need to create fake email addresses for the mock seed users or does the system do it View answer
If I decided to go with Answerbase, what is an estimate on how long it would take to have my site up and running? View answer
How do you change the profile icon for a user? View answer
Ecommerce FAQ Knowledge Base > Other, System Administration > User Management
If an administrator reopens a question, does it close again following the normal process or does it stay open?
System Administration > Content Management, System Administration > Other
Can I import more than one user at a time? View answer
Our URL structure is https://, will the web address be https://ask.mywebsitename.co.uk ? View answer
System Administration > Integrating Your Site
In the "E-Commerce Module" row on the pricing page, is this referring to the number of pages I can list my Q&A on? View answer
I added a user as an administrator, but there is nowhere on their site for them to delete or moderate content. Why View answer
System Administration > User Management, System Administration > Moderation
I am Admin. How do I get to my admin site to delete or moderate content? View answer
System Administration > Moderation
Are the questions and answers in the Answerbase system crawlable by Google Bot for SEO purposes? View answer
Where can I find a list of the "reported" Questions / Answers / Comments that I need to moderate? View answer
Does Answerbase currently support the German language? View answer
Ecommerce FAQ Knowledge Base > Other, Other
I'm afraid of losing all of my data; does Answerbase do a daily backup to make sure nothing is lost? View answer
Can I use my own domain name and brand the Q&A site as my own? View answer
System Administration > Customization, System Administration > Integrating Your Site
Our pageviews spike and exceed the threshold for two months, can we average the monthly views with very low months
What are the API activity threshold and overage charges for the Business Plan per month? View answer
I just posted a few questions, why are they not showing up in my moderation queue? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > Moderation
As a moderator, can I assign questions or send questions to specific staff members so they can answer them? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > Category Management, System Administration > Moderation
Can Answerbase search the existing database of questions for relevant matches before the user submits the question View answer
Ecommerce FAQ Knowledge Base > Asking Questions
Can I send a private message from one user to another user? View answer
Ecommerce FAQ Knowledge Base > Other
Are there any discounts on plan prices for non-profit companies?
Can I advertise on my Answerbase pages? View answer
For search engine optimization, does every question asked equal a new page to be indexed? View answer
Ecommerce FAQ Knowledge Base > Asking Questions, Other
How long does DNS propagation take? View answer
When integrating Answerbase with my website, should I use a subdirectory or a subdomain? View answer
How do you edit the email notification settings for users? View answer
If I turn off the points / ratings, will users still be able to vote "thumbs up" or "thumbs down?" View answer
Can I integrate Answerbase into my existing application or website? View answer
What is your minimum term contract? View answer
Can the panel at the bottom right of the Q&A page with links to Social Media be removed? View answer
System Administration > Customization, System Administration > Third Party Login
If I search words that I know are in the questions that I just uploaded, why are they not being found? View answer
Ecommerce FAQ Knowledge Base > Keyword Searches, System Administration > Content Management
Can I change how many questions are displayed by default on my homepage? View answer
System Administration > Customization, System Administration > Content Management
Does Answerbase have a solution for integration with MS Active directory? View answer
How many users does the Basic Account and Professional Account support? View answer
System Administration > User Management, Other
How can I send a message to all of my users at once? View answer
How can I remove products manually from the list of products shown on our Answerbase site? View answer
System Administration > Content Management
How do I change the email address associated with my account? View answer
