Which search technology does Answerbase use in the core? Solr? Lucene? View answer
Other
Can I make it so links from specific users are "follow" links as opposed to "unfollow"? View answer
System Administration > User Management
If I add one of our staff as an Admin, do they need another role for them to participate in answering questions? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > User Management
Can I change the buttons on my site to say something other than "Questions" and "Answers"? View answer
System Administration > Customization
How do you change the profile icon for a user? View answer
Ecommerce FAQ Knowledge Base > Other, System Administration > User Management
If an administrator reopens a question, does it close again following the normal process or does it stay open?
System Administration > Content Management, System Administration > Other
Our URL structure is https://, will the web address be https://ask.mywebsitename.co.uk ? View answer
System Administration > Integrating Your Site
I added a user as an administrator, but there is nowhere on their site for them to delete or moderate content. Why View answer
System Administration > User Management, System Administration > Moderation
Is there an API that does login verification on an existing user that asks a new question? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration > Integrating Your Site
I am Admin. How do I get to my admin site to delete or moderate content? View answer
System Administration > Moderation
How can I disable the search indexing of the user profiles on my cobranded Answerbase forum? View answer
I just posted a few questions, why are they not showing up in my moderation queue? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > Moderation
If I turn off the points / ratings, will users still be able to vote "thumbs up" or "thumbs down?" View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Point System and Structure
I want my Q&A content to sit on my product pages instead of solely on Answerbase servers, is this possible? View answer
System Administration > Integrating Your Site, Other
What if I'm using a custom Shopify template? View answer
Ecommerce Integrations > Shopify
Is there a way to have the “Browse by Topic” items on the right side of the screen listed in alphabetical order? View answer
Ecommerce FAQ Knowledge Base > Other, System Administration > Customization
If I decided to go with Answerbase, what is an estimate on how long it would take to have my site up and running? View answer
Can I tie into our existing product review program so users don't have to create another account for Q&A? View answer
Are the questions and answers in the Answerbase system crawlable by Google Bot for SEO purposes? View answer
Is it possible to use both categories and tags? We want to organize by categories, but then allow tagging also. View answer
System Administration > Category Management, System Administration > Content Management, Other
Does Answerbase currently support the German language? View answer
Ecommerce FAQ Knowledge Base > Other, Other
How can I prevent users from being able to comment on questions that have been asked? View answer
Ecommerce FAQ Knowledge Base > Asking Questions, System Administration > Customization
Is there a way to make a user's password expire annually so that they have to confirm their company email each year? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration
Can I use my own domain name and brand the Q&A site as my own? View answer
System Administration > Customization, System Administration > Integrating Your Site
Our pageviews spike and exceed the threshold for two months, can we average the monthly views with very low months
What are the API activity threshold and overage charges for the Business Plan per month? View answer
What are the monthly pageview threshold and overage charges for the Business Plan? View answer
How do I increase the character limit for the SiteMap verification text?
System Administration > Other
Is there a way to make my Answerbase site available over SSL? View answer
Sometimes Answerbase makes me login again to view questions or answers, but usually doesn't. Is this a bug? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login
What does it do to add the product or offering name to the title of a question? View answer
Does Answerbase have a solution for integration with MS Active directory? View answer
How many users does the Basic Account and Professional Account support? View answer
System Administration > User Management, Other
Is there a translation of Answerbase into Polish? View answer
System Administration > Customization, Other
How can I remove products manually from the list of products shown on our Answerbase site? View answer
System Administration > Content Management
I signed up for the free trial on the Basic plan, how do I switch my trial to the Professional plan? View answer
System Administration > Other, Other
How do I notify someone that they are setup with an account to my site? View answer
Should my tags start with a capital letter or lower case? Will the system recognize them as the same? View answer
System Administration > Category Management
After I delete a question, it still appears in the "Most Popular" filter. How long should it take to go away? View answer
Can an ordinary user edit or delete their postings? View answer
Ecommerce FAQ Knowledge Base > Other
We'd like to limit discussions per subsets of members. Are group discussions supported in any manner? View answer
System Administration > User Management, Ecommerce FAQ Knowledge Base > Other
Can I run two different Q&A sections, one free for visitors and one paid for a guaranteed expert response? View answer
Is there a translation of Answerbase into German? View answer
We need to integrate a comprehensive eshop into the website, will that be possible with this software? View answer
Does Answerbase support the Japanese language? View answer
I want user "A" to access all products, but "B" to access only two products. Is this an out-of-box option or custom View answer
System Administration > Category Management, System Administration > Customization, Other
Is it possible to integrate SSO out-of-the-box or is that a customization? View answer
System Administration > Integrating Your Site, Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, Other
Is Answerbase a forum /communities out-of-box or does it require customization? Do we have to use you to customize View answer
Is your code open-source or compiled so a customer is free to make modifications without the vendor's support? View answer
Is it possible to customize the rank/reputation, point system, etc? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Point System and Structure, System Administration > Customization
