Our pageviews spike and exceed the threshold for two months, can we average the monthly views with very low months
Sales Support
What are the API activity threshold and overage charges for the Business Plan per month? View answer
Sales Support, Billing and Payments
What are the monthly pageview threshold and overage charges for the Business Plan? View answer
How do I increase the character limit for the SiteMap verification text?
System Administration > Other
Is there a way to make my Answerbase site available over SSL? View answer
System Administration > Integrating Your Site
As a moderator, can I assign questions or send questions to specific staff members so they can answer them? View answer
Public Q&A System > Answering Questions, System Administration > Category Management, System Administration > Moderation
Can Answerbase search the existing database of questions for relevant matches before the user submits the question View answer
Public Q&A System > Asking Questions
Are there any discounts on plan prices for non-profit companies?
Can I advertise on my Answerbase pages? View answer
System Administration > Customization
For search engine optimization, does every question asked equal a new page to be indexed? View answer
Public Q&A System > Asking Questions, Sales Support
How long does DNS propagation take? View answer
Is there a discount if I pay for a full years subscription of service up front? View answer
If I have a subdomain, where do I get the IP address at which to point the DNS? View answer
Can I integrate Answerbase into my existing application or website? View answer
System Administration > Integrating Your Site, Sales Support
Are Single Sign-On (SSO) capabilities available on all Answerbase plans? View answer
Sales Support, Public Q&A System > Registration and Login
Can Answerbase inform other users when a question is asked about their area of knowledge or expertise? View answer
Public Q&A System > Answering Questions, Sales Support, System Administration > Category Management
What is your minimum term contract? View answer
Do you offer "pay as you go" price plans? View answer
Can the panel at the bottom right of the Q&A page with links to Social Media be removed? View answer
System Administration > Customization, System Administration > Third Party Login
Can I change how many questions are displayed by default on my homepage? View answer
System Administration > Customization, System Administration > Content Management
Can I make "Recently Asked" questions display as default on the homepage instead of "Most Popular"? View answer
System Administration > Content Management, System Administration > Customization
If I customize my website using Javascript / CSS, will Answerbase system updates make these function incorrectly? View answer
System Administration > Customization, System Administration > Integrating Your Site
My "Homepage About Text" is too long for one line so it wraps to the next line. How do I stop it from wrapping? View answer
I have a user that was operating two different profiles; is there a way to merge those two accounts into one? View answer
System Administration > User Management
Can I put Google Adsense on my Q&A pages throughout my site? View answer
Sales Support, System Administration > Customization
Is it possible to deem moderated all future posts from a person who has posted moderated content in the past? View answer
System Administration > Moderation
We have an OpenLDAP server to store user's login credentials, can Answerbase talk with it to allow seamless login? View answer
Public Q&A System > Registration and Login, System Administration > Integrating Your Site
What does it do to add the product or offering name to the title of a question? View answer
When I added the e-commerce module, I had to change to categories. I removed the module, how do I get back to tags View answer
System Administration > Category Management
I see our questions are being posted in Pacific Time, is there a way to adjust to our local time (Eastern)? View answer
What does the "Browsing Option" setting do for the ecommerce module? View answer
Can you tell me the password for my website? I forgot it, but I don't want to change it. View answer
Public Q&A System > Registration and Login
Can I display more info about a user (a URL or signature) when they post without having to go to their profile View answer
System Administration > User Management, System Administration > Customization
How can I add products to answers in my website? I only see "save" and "cancel" buttons. View answer
System Administration > Integrating Your Site, System Administration > Other
Is there a way to answer questions using the seeded users from our initial CSV file? View answer
Public Q&A System > Answering Questions, System Administration > User Management, System Administration > Other
Is is possible for our users to be able to post projects with their questions as zip files less than 3MB? View answer
Sales Support, Public Q&A System > Asking Questions
Do you have a Facebook app or a widget that we can put directly onto our Facebook page? View answer
Is the Answerbase site mobile friendly or does it come with an app? View answer
Public Q&A System > Other, Sales Support
What is the "Call to Action Text" field used for? View answer
Is there a setting to change the word “Continue” to “Add a Question” on the Full Featured Widget? View answer
System Administration > Integrating Your Site, System Administration > Customization
What is the "Website" field used for? View answer
Can I change the border color on my Ask Question widget? View answer
Our company has multiple domains, can we put them all under a single account or do we need one account per domain? View answer
How do I remove the icons for inserting images, videos, and links? View answer
What is your turnaround time for email support? View answer
What is the "Offering Reference" and what is it used for? View answer
Moderating users is a pain; how do I turn it off and stop getting email notifications about moderating new users? View answer
Our old system did not have question titles, do you have a suggestion on what to enter when we import our old data View answer
System Administration > Content Management, System Administration > Integrating Your Site
Is it possible to add a SSL Certificate along with the custom Domain? View answer
How do you change the profile icon for a user? View answer
Public Q&A System > Other, System Administration > User Management
