What is provided in the enterprise plan? View answer
Other
We don't want our users to be able to edit or add information to their profiles, how can we prevent this? View answer
System Administration > User Management, System Administration > Customization
How can we allow everyone to ask questions, but only allow a select few to answer the questions? View answer
Ecommerce FAQ Knowledge Base > Asking Questions, Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > Customization
What is the URL for my mobile environment? View answer
System Administration > Other
Does "Login and No Registration" mean anyone can answer questions without supplying anything? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login
Can I place JavaScript on our Answerbase website? I want to include LivePerson chat. View answer
System Administration > Customization, System Administration > Integrating Your Site
Some of the questions/comments have a voting button, but some don't. I want to give a thumbs up, why can't I? View answer
Ecommerce FAQ Knowledge Base > Other
Can your enterprise solution operate in a closed system with absolutely no Internet access? View answer
Ecommerce FAQ Knowledge Base > Other, Other
What does the timezone setting control? View answer
What does the Business Hours and Holidays settings control? View answer
We need to be certain that the data is confidential; how do we make sure all users are moderated before access? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration > Moderation
Can we move data from the trial site to the new site when we begin service, or do we have to redo all customization View answer
System Administration > Customization, Other
What is the "Offering Reference" and what is it used for? View answer
Does having an LLMs.txt actually help with AI exposure and citing in AI results for AEO/GEO? View answer
Platform Benefits > Generative Engine Optimization (GEO)
We would like two areas, Field Services and Support Team. Is there a way to logically separate the questions asked View answer
System Administration > Content Management, Other
Can we get Answerbase to run in a locked student area of our site program? View answer
System Administration > Integrating Your Site, Other
What is the "Website" field used for? View answer
What is the "Call to Action Text" field used for? View answer
What does it do to add the product or offering name to the title of a question? View answer
How can I add products to answers in my website? I only see "save" and "cancel" buttons. View answer
System Administration > Integrating Your Site, System Administration > Other
Is it possible to allow users to email us their questions and then they automatically post to Answerbase? View answer
Ecommerce FAQ Knowledge Base > Asking Questions, System Administration > Content Management, Ecommerce FAQ Knowledge Base > Other
What if I'm using a custom Shopify template? View answer
Ecommerce Integrations > Shopify
Can we allow auto approval of questions and manual approval of answers? View answer
System Administration > Moderation
Can I offer Facebook login only, while excluding LinkedIn, Twitter, and OpenID? View answer
System Administration > Third Party Login
I have added users to my website, why did they not receive an email notification? View answer
System Administration > User Management
Is there a way to display the "body top" on only the landing page instead of every page? View answer
System Administration > Customization
Is there a way to post multiple questions at once without importing a CSV file? View answer
Ecommerce FAQ Knowledge Base > Asking Questions, System Administration > Content Management
Why would Google Ads promote a Q&A page instead of a product page—and does it perform better? View answer
Does my Q&A site have to reside on a subdomain or can it reside in a folder/subdirectory? View answer
Can I ask my members to pay for a subscription to access my site? View answer
System Administration > Customization, Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, Other
Can I share to just Facebook or just Twitter, or do I have to share to all? View answer
Can my audience subscribe to receive an email every time a question is asked about a particular keyword? View answer
Ecommerce FAQ Knowledge Base > Asking Questions, Ecommerce FAQ Knowledge Base > Other
Can we suppress the picture and username of the user asking the question on the FAQ page? View answer
How can I remove the "Help" and "Share" tools from my site? View answer
Is it possible to allow generic access from the public without them creating an account? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, Other
Some question and answer websites have a scoring system, do u? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Point System and Structure, Other
What does the "Action Recommended - Complete Product Collection Integration" showing for? View answer
Do I have to install anything or can I control my whole Answerbase site online? View answer
System Administration > Other, Other
How do I allow users to ask a question without having to go through a login process? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login
Can users ask any random question that they would like? View answer
Ecommerce FAQ Knowledge Base > Asking Questions
How can I remove products manually from the list of products shown on our Answerbase site? View answer
System Administration > Content Management
Do I need to set up a unique email account to support the email communication with users? View answer
Can the text in the emails that the system sends be changed to be more personal to our website? View answer
Can the text in the "new user" email notification be changed? View answer
How do I change the email address associated with my account? View answer
How do I notify someone that they are setup with an account to my site? View answer
How do I reset all settings to default? View answer
System Administration > Customization, System Administration > Other
After I delete a question, it still appears in the "Most Popular" filter. How long should it take to go away? View answer
Can an ordinary user edit or delete their postings? View answer
How many users can I have on the Basic plan? View answer
System Administration > User Management, Other
