Is there a way to make a user's password expire annually so that they have to confirm their company email each year? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration
Concerning SSO, how long is the timeout on a login session? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration > Integrating Your Site
How can we get our moderators to only see those threads that apply to them in their dashboard experience? View answer
System Administration > Moderation
If I turn off the points / ratings, will users still be able to vote "thumbs up" or "thumbs down?" View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Point System and Structure
I have a user that was operating two different profiles; is there a way to merge those two accounts into one? View answer
System Administration > User Management
Can I display more info about a user (a URL or signature) when they post without having to go to their profile View answer
System Administration > User Management, System Administration > Customization
Where can I find a list of the "reported" Questions / Answers / Comments that I need to moderate? View answer
I am Admin. How do I get to my admin site to delete or moderate content? View answer
I added a user as an administrator, but there is nowhere on their site for them to delete or moderate content. Why View answer
System Administration > User Management, System Administration > Moderation
Our URL structure is https://, will the web address be https://ask.mywebsitename.co.uk ? View answer
System Administration > Integrating Your Site
How do I build my Q&A database if I get a lot of repeat and duplicate questions from customers? View answer
Ecommerce Integrations, Platform Benefits
If an administrator reopens a question, does it close again following the normal process or does it stay open?
System Administration > Content Management, System Administration > Other
When importing content, do we need to create fake email addresses for the mock seed users or does the system do it View answer
System Administration > Content Management, System Administration > Integrating Your Site
Our old system did not have question titles, do you have a suggestion on what to enter when we import our old data View answer
In registration, can I integrate a third party mailing list software to automatically add user info into a database View answer
Hi, can I translate the questions or answers or articles into other languages and if yes where in Shopify? View answer
Other
How do you edit the email notification settings for users? View answer
How can a Shopify merchant administrator log into their Answerbase administration site directly? View answer
Ecommerce Integrations > Shopify
It is possible to have two tiers of categories? e.g. categories > sub-categories View answer
System Administration > Category Management, System Administration > Customization
Can I add my own Analytics to track the engagement and activity on the Q&A knowledge base and landing pages? View answer
System Administration > Reports
How can Answerbase Partners manage the install of Answerbase Q&A into a Shopify Site, what permissions are needed? View answer
Ecommerce Integrations > Shopify, Frequently Asked
Can I backup or export all of the Q&A data from my Answerbase site? View answer
System Administration > Content Management
Can we customize the data fields required during user registration to include info such as phone number, etc.? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration > Customization
If I set my questions on the start page to "Most Popular," how is that calculated? Can I influence what this means? View answer
System Administration > Customization, System Administration > Content Management
How can a site recover if they've been hit by Google's Helpful Content Update? View answer
Platform Benefits > Search Engine Optimization (SEO)
How do I test if I successfully integrated the subscription widget into my ecommerce store? View answer
Ecommerce Integrations
When answering questions, what is the field "Reference a Source" used for? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions
Can I offer Facebook login only, while excluding LinkedIn, Twitter, and OpenID? View answer
System Administration > Third Party Login
What app permissions does Answerbase's Shopify App need for collaborator access? View answer
I marked a group of pages as "no-index" in the robots.txt file, how to I keep <meta>tags from overriding this? View answer
System Administration > Customization, System Administration > Other
Since I use question views for purposes of marketing, how is the number of views for a question calculated? View answer
System Administration > Other
Can I place Javascript on our Answerbase website? I want to include LivePerson chat. View answer
System Administration > Customization, Other
Why did my impressions in Google Search Console drop dramatically recently? View answer
What is the "Forums" tab in the "AI-Enabled Page SEO with Helpful Content" recommendations workflow? View answer
Ecommerce Product Q&A
Can I set my Q&A as a popup on my page instead of it opening a new page and leaving my website? View answer
Why is email being collected on the conversion tracking code? View answer
I entered my Google Analytics code in the admin section, now it appears at the bottom of my site. What's wrong? View answer
How do "Popular Products" tables impact ecommerce click-through rate (CTR)? View answer
Ecommerce Integrations, Frequently Asked
How do i change the text "QUESTIONS & ANSWERS" on my BigCommerce product page widget? View answer
System Administration > Customization
Can you upload bulk questions and select them for a certain product? View answer
We want one user to get an email every time a question is asked; they are missing some emails. What did we do wrong? View answer
System Administration > Customization, System Administration > Category Management, Ecommerce FAQ Knowledge Base > Other
Can I associate questions to product categories instead of just products? View answer
Can your enterprise solution operate in a closed system with absolutely no Internet access? View answer
Ecommerce FAQ Knowledge Base > Other, Other
When I answer a question publicly, member asking still get an email letting them know we've answered them? View answer
We need to be certain that the data is confidential; how do we make sure all users are moderated before access? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration > Moderation
Does Answerbase automatically answer duplicate questions through auto-suggest? View answer
Ecommerce FAQ Knowledge Base
How to change the color of links displaying within questions and answer in my Answerbase full-featured widget? View answer
What is the best way to post a Q&A thread that applies to several specific products? View answer
Is there an API for pulling statistics from Answerbase usage like the Dashboard and Reports does in the Admin area? View answer
Can we get Answerbase to run in a locked student area of our site program? View answer
System Administration > Integrating Your Site, Other
