What is an Answerbase Article and how do you manage them? View answer
Ecommerce FAQ Knowledge Base
How do you edit the email notification settings for users? View answer
System Administration > User Management
What are the default notification settings for new users created on Answerbase? View answer
How do you show a list of active members on the knowledge base? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Point System and Structure
Can I make it so links from specific users are "follow" links as opposed to "unfollow"? View answer
Can I change the font family used? View answer
System Administration > Customization
Is there a way to edit a question thread so that it can be assigned to a category or topic? View answer
System Administration > Content Management
How is an answer selected and voted as the best answer? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions
When I answer a question publicly, member asking still get an email letting them know we've answered them? View answer
How do I change the time settings in Answerbase? View answer
System Administration
Does Answerbase automatically answer duplicate questions through auto-suggest? View answer
How to change the color of links displaying within questions and answer in my Answerbase full-featured widget? View answer
What is the best way to post a Q&A thread that applies to several specific products? View answer
Ecommerce Integrations
Does Answerbase offer an affiliate program? View answer
System Administration, Other
Can we disable the Report option under each question or answer? View answer
Ecommerce FAQ Knowledge Base > Other
Are there any discounts on plan prices for non-profit companies?
Other
How do I increase the character limit for the SiteMap verification text?
System Administration > Other
Our pageviews spike and exceed the threshold for two months, can we average the monthly views with very low months
Is it possible to edit the timestamp on a question or answer?
If an administrator reopens a question, does it close again following the normal process or does it stay open?
System Administration > Content Management, System Administration > Other
Can you add schema.org FAQ structured data to an ecommerce product page? View answer
In the admin section, under a question - there is an option to set answers to Staff (yes no) what does this do? View answer
I need help posting answers to questions View answer
How do I post an answer on Answerbase? View answer
Does Answerbase integrate with Google Question Hub? View answer
What does it mean to anonymize a user? View answer
Do you know an easy tool that allows us to add an opt in easily? View answer
What if I'm using a custom Shopify template? View answer
Ecommerce Integrations > Shopify
What does it do to add the product or offering name to the title of a question? View answer
What does the "Browsing Option" setting do for the ecommerce module? View answer
What is the "Call to Action Text" field used for? View answer
What is the "Offering Reference" and what is it used for? View answer
What does the Business Hours and Holidays settings control? View answer
What does the timezone setting control? View answer
What does it mean if a question is "open" or "closed" and how do I edit that setting? View answer
Can I see data into my Q&A system? View answer
What types of videos does Answerbase support? View answer
Ecommerce FAQ Knowledge Base > Asking Questions
Some of the questions/comments have a voting button, but some don't. I want to give a thumbs up, why can't I? View answer
Can I place JavaScript on our Answerbase website? I want to include LivePerson chat. View answer
System Administration > Customization, System Administration > Integrating Your Site
When a user submits a new question, is there an email that is sent to the user? View answer
Ecommerce FAQ Knowledge Base > Asking Questions, Ecommerce FAQ Knowledge Base > Other
Does "Login and No Registration" mean anyone can answer questions without supplying anything? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login
What is the URL for my mobile environment? View answer
How can we allow everyone to ask questions, but only allow a select few to answer the questions? View answer
Ecommerce FAQ Knowledge Base > Asking Questions, Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > Customization
Is there a way to change user profile permissions for existing users without having to go through them one by one? View answer
We don't want our users to be able to edit or add information to their profiles, how can we prevent this? View answer
System Administration > User Management, System Administration > Customization
Does Answerbase provide 256 bit or 128 bit encryption with its SSL certificate? View answer
System Administration > Integrating Your Site, Other
I can't find an "Ask A Question" button. How do I submit a question on my site? View answer
Our site is build on a .NET framework. Would there be any issues integrating the forum (including SSO)? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration > Integrating Your Site, Other
We are medical professionals discussing real cases, can we make sure our threads are not indexed on search engines View answer
System Administration > Customization, Other
If 1000's of our staff logged onto Answerbase at the same time, would your system be able to cope? View answer
Ecommerce FAQ Knowledge Base > Other, Other
