How do I change the password for an administrator or moderator? View answer
System Administration > User Management
Since billing for this platform is done through Paypal, what do I need to do if I need to change my Paypal ID? View answer
Other
Does Google Search Console show AI Overviews or AI Mode search activity? View answer
Platform Benefits > Ecommerce > Ecommerce SEO
Do you support videos in both questions and answers? View answer
Ecommerce FAQ Knowledge Base > Other, Other
Can I show Q&A content related to "All Products" on the Q&A Widget? View answer
Ecommerce Integrations
Can I offer Facebook login only, while excluding LinkedIn, Twitter, and OpenID? View answer
System Administration > Third Party Login
How can we allow everyone to ask questions, but only allow a select few to answer the questions? View answer
Ecommerce FAQ Knowledge Base > Asking Questions, Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions, System Administration > Customization
The timezone on my site does not match where I live; how can I change it? View answer
System Administration > Other
When I'm asking or answering a question, why don't I have the option to upload an attachment? View answer
Ecommerce FAQ Knowledge Base > Asking Questions, Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions
What can an unregistered user see vs a registered one. Can you explain the privacy settings for the 3 lower plans? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login
How to drive traffic to your Shopify store? View answer
Ecommerce Integrations > Shopify
Can I change how many questions are displayed by default on my homepage? View answer
System Administration > Customization, System Administration > Content Management
Is your "Product Q&A" REALLY doing it's job in driving value? View answer
Platform Benefits
Can the panel at the bottom right of the Q&A page with links to Social Media be removed? View answer
System Administration > Customization, System Administration > Third Party Login
Can I identify a question thread as "thin content" or "micro content" on the platform? View answer
System Administration > Content Management
How do I post general site-wide FAQs related to All Products from within my Answerbase Admin site? View answer
Ecommerce Product & Collection FAQs
Can I preserve the AI-Proposed answer when moving Google's People Also Asked questions to a new product/category? View answer
How do you apply FAQ schema on Ecommerce Product and Collection Pages? View answer
How do I place my Q&A widget on my product page on my Shopify Store? View answer
What is the "Product Association" option of the Full Featured Widget? View answer
System Administration > Integrating Your Site
Why isn't Google Search Console letting me submit a subdomain sitemap? View answer
Platform Benefits > Search Engine Optimization (SEO)
What if I post a bunch of AI-generated content without much review or editing it? View answer
What does "Total Indexable Questions" mean on my reports? View answer
System Administration > Reports
Can I pull Q&A content to be used in our own custom materials marketing and training materials? View answer
What happens if my product images are throwing a 404? View answer
Can I use a credit card to pay for my Answerbase subscription? View answer
How do you edit the email notification settings for users? View answer
What does it mean to "Dismiss for this Category" in the category recommendations? View answer
System Administration > AI-Enhanced Workflows
I have changed ownership of my site, so I need to add a new Paypal ID. How do I do this? View answer
Does having structured data help with being within AI results? View answer
Platform Benefits > Generative Engine Optimization (GEO)
When I added the e-commerce module, I had to change to categories. I removed the module, how do I get back to tags View answer
System Administration > Category Management
What are the pros and cons for allowing someone to post a question without registering? View answer
What is the best way to view the answered inbound questions in the dashboard? View answer
Our company has multiple domains, can we put them all under a single account or do we need one account per domain? View answer
System Administration > Integrating Your Site, System Administration > Other
How do I add another User to view my Google Search Console Reports? View answer
System Administration > Reports, Frequently Asked
How do I enable AI-Enabled SEO recommendations for my article or content pages? View answer
People-First Helpful Content SEO
Sometimes Answerbase makes me login again to view questions or answers, but usually doesn't. Is this a bug? View answer
Is there a way to make a user's password expire annually so that they have to confirm their company email each year? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration
How can I delete questions in bulk if I made a mistake with my import? View answer
Can I set if content is published or unpublished after it's posted by a user until a moderator reviews it? View answer
What are the moderator settings to determine what a moderator gets assigned to and notified about? View answer
System Administration > Moderation
Can I change the font family used? View answer
System Administration > Customization
I am Admin. How do I get to my admin site to delete or moderate content? View answer
Why do the number of valid merchant listings drop in Google Search Console? View answer
I added a user as an administrator, but there is nowhere on their site for them to delete or moderate content. Why View answer
System Administration > User Management, System Administration > Moderation
What is the difference from this tool vs us just using AI to research questions asked on each page ? View answer
How do you change the profile icon for a user? View answer
Ecommerce FAQ Knowledge Base > Other, System Administration > User Management
What should I do if I get the "ACTION RECOMMENDED - IMPROVE ANSWER QUALITY" notification on my dashboard? View answer
Moderating users is a pain; how do I turn it off and stop getting email notifications about moderating new users? View answer
How do I assign user roles to new users or existing users? View answer
