What happens to Reported questions and answers? View answer
Ecommerce FAQ Knowledge Base
How quickly do you get traffic after fixing "Merchant Listings" problems? View answer
Platform Benefits > Ecommerce > Ecommerce SEO
Is there a widget to search questions rather than submit questions? View answer
Ecommerce FAQ Knowledge Base > Keyword Searches, Ecommerce FAQ Knowledge Base > Other
How can I use an existing answer to answer a new question? View answer
System Administration > Content Management
Is "Most Popular" calculated the same for the widget and the site itself? View answer
How do I make it so the new content lives on my Shopify Subdirectory via the Shopify Proxy? View answer
Ecommerce Integrations > Shopify
How long should my answers be in order to have the most value for my site? View answer
What is "people first content" that Google says you should focus on? View answer
Platform Benefits > Search Engine Optimization (SEO)
What do I do with content creation recommendations that are related to one of my article pages? View answer
Is there a translation of Answerbase into Russian? View answer
System Administration > Customization, Other
Can I group products into a category so I can assign them to questions as a group? View answer
Ecommerce Integrations
Is there a way to make my Answerbase site available over SSL? View answer
System Administration > Integrating Your Site
Should I blog or just post good Q&A content? View answer
Ecommerce Product & Collection FAQs
Is it possible to manually rank users on the home page and member page? We want certain users to have prominence. View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Point System and Structure, System Administration > User Management
Can I see in Google Search Console how much traffic to a specific subdirectory or subdomain? View answer
Where do I find questions asked on Google related to my products and pages? View answer
Is there an API for pulling statistics from Answerbase usage like the Dashboard and Reports does in the Admin area? View answer
System Administration > Reports
How do I test if I successfully integrated product questions and answers into my ecommerce store? View answer
Can I change the font family used? View answer
System Administration > Customization
Is ecommerce product Q&A content performing on AI search engines like Perplexity? View answer
Can I transfer or merge Q&A from one product to another product? View answer
Does Answerbase automatically answer duplicate questions through auto-suggest? View answer
How can Answerbase Partners manage the install of Answerbase Q&A into a Shopify Site, what permissions are needed? View answer
Ecommerce Integrations > Shopify, Frequently Asked
How do I add a product MPN in Shopify? View answer
Shopify Product & Collection FAQs
How can I change the "Ask us" text on the Call to Action (CTA) widget? View answer
Can the text in the "new user" email notification be changed? View answer
How do I add a UPC in Shopify? View answer
Is your "Product Q&A" REALLY doing it's job in driving value? View answer
Platform Benefits
Is it possible to customize the rank/reputation, point system, etc? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Point System and Structure, System Administration > Customization
How do I edit the footer of my Answerbase knowledge base? View answer
Will Answerbase allow me to show all questions publicly but hide the answers until the user pays to access them? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, Ecommerce FAQ Knowledge Base > Other, Other
Can I get some information around how searching works (e.g. what does it search questions? answers? comments? Tags View answer
Ecommerce FAQ Knowledge Base > Asking Questions, Ecommerce FAQ Knowledge Base > Keyword Searches
Do I have to install anything or can I control my whole Answerbase site online? View answer
System Administration > Other, Other
Is there a way for the widget to not show the Question Details and tagging screens? View answer
System Administration > Customization, System Administration > Integrating Your Site
In the future, if I need your services to customize my website according to my needs, is it possible? View answer
I noticed on every page at the bottom it shows the google analytics code, how do I get that off of my pages? View answer
System Administration > Customization, System Administration > Other
Is it possible to allow generic access from the public without them creating an account? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, Other
Our company has multiple domains, can we put them all under a single account or do we need one account per domain? View answer
System Administration > Integrating Your Site, System Administration > Other
Is there a way to make a user's password expire annually so that they have to confirm their company email each year? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Registration and Login, System Administration
Is it possible to use both categories and tags? We want to organize by categories, but then allow tagging also. View answer
System Administration > Category Management, System Administration > Content Management, Other
Is Q&A content generated through user questions or will your AI-enhanced workflows generate from other sources? View answer
Does Google recognize and display FAQ special compared to normal Q&A? View answer
Ecommerce Product Q&A
Moderating users is a pain; how do I turn it off and stop getting email notifications about moderating new users? View answer
System Administration > Moderation
Can I display more info about a user (a URL or signature) when they post without having to go to their profile View answer
System Administration > User Management, System Administration > Customization
Is it possible to deem moderated all future posts from a person who has posted moderated content in the past? View answer
How do I build my Q&A database if I get a lot of repeat and duplicate questions from customers? View answer
Ecommerce Integrations, Platform Benefits
How do I test my Answerbase Conversion Tracking Code on a services site? View answer
Can we control the answers so they are only viewable by the person who asked the question? View answer
Ecommerce FAQ Knowledge Base > Ecommerce Community Q&A > Answering Questions
Is it possible to change the name of the site and how can I do that? View answer
Does Answerbase support multiple choice questions? View answer
Ecommerce FAQ Knowledge Base > Asking Questions, Other
