Domain options for integration of Answerbase.
Subdirectory through a reverse proxy.
From an SEO standpoint, the ideal integration is using a subdirectory so you would have something like:
Yourdomain.com/answers
That can be managed on Answerbase through use of a Reverse Proxy, see how Moz addresses the comparison between a subdomain approach and a subdirectory approach in their article What is Read more
Thanks for choosing Answerbase for your self help support needs. This guide goes over a few foundational elements to consider as you get started with configuring your Answerbase account and customizing your solution. Add and Manage Your Categories or Tags In your administration area, you'll see an option for either "Categories" or "Tags" in your main navigation depending on what configuration you've chosen for your s Read more
You can distribute Answerbase's subscription widget throughout your site in order to prompt customers to subscribe to answering questions related to the products that they've purchased. You can find the subscription widget in your administration dashboard under "Integration > Subscription Widget". This widget will display on your page similar to what you see below, but you can customize the verbiage and look as yo Read more
Answerbase enables you to optimize your product and collection pages (product category pages) in just minutes per page, as we're able to recognize and aggregate the customer demand for information related to each product and product category and fed that to your team. We have customers optimizing their site in less than 5-10 minutes per page with great content that is important for customers and has been rewarded han Read more
Answerbase's goal is to ensure that you get a very healthy return on your investment for the platform, and in order to do that it's best to track the results and how much revenue your Answerbase engagement is assisting in. To track this we need you to place our conversion tracking code into your site at the end of the customer journey, after the event that you've determined that the customer has accomplished the end Read more
We love the customers who started with us a long time ago AND they've been committed to taking care of their customers. In these cases.....we've seen their traffic explode over the years. Sometimes the explosion with Google's updates has been quite dramatic....like during the August update for this customer where you can see what happened on July 18th as Google started rolling out their "August Core Update". IMPORTAN Read more
We've seen the Ecommerce FAQs content notably grow in importance with Google's shift towards "people first helpful content" and since AI needs to feed on this quality "people first" content to have any idea of what it's talking about. It feeds off content like Q&A to source the answers. We've seen this across various industries, and the automotive parts ecommerce merchants have also seen this lift. Let's dig into Read more
Answerbase has partnered with Gorgias so we can ensure that your customers have the best possible experience on your ecommerce site and can utilize the best available channel to get their product questions answered. This article goes over the steps that you should take in order to integrate Answerbase with Gorgias. Step 1 - Ensure You Have Gorgias and Answerbase Installed in your Shopify Store In order for this integ Read more
When you've created an Answerbase account, you can then integrate Answerbase ecommerce product Q&A into your ecommerce store. This tutorial specifically covers how to integrate Q&A into your product page, there is further instruction available on how to integrate into other areas of your ecommerce site (if desired) at a link at the end of this post. Let's go over how to integrate into your product pages. Step Read more
We have many customers where Ecommerce FAQs contribute to a significant percentage of their organic traffic, as search engines like Google, Bing, Perplexity, etc. need to fulfill their information searches/questions with the information that best addresses their needs. Those engines can only service up what they've read/consumed....so as long as you're creating great original content based on great experience...the c Read more
Answerbase gives you the tools to monitor and manage all of the users who engage with your Answerbase platform, including review and updating their settings, profiles, account information, roles, and other attributes for each user. Review this video to get an overview of those user management features available on Answerbase. Here are a couple of questions that we get regularly asked:
Can I add users who can an Read more
We get a lot of questions about the timing of results when it comes to answering questions...and how those are fed into search engines, how long it takes for the search engines to digest that content...and when you can see results. So, we have many examples of this and how this plays out for Ecommerce FAQs to drive anywhere from 10% to 50% of an ecommerce merchant's organic traffic ....but let's show you another cust Read more
Answerbase looks to work with with agencies and technology partners to better consult and service ecommerce merchants through conversion rate optimization, email marketing audience growth, complimenting their SEO initiatives, and providing a powerful tool to integrate into new builds or migrations. Answerbase shares revenues from all referrals that come through our partners to provide a consistent and growing recurri Read more
Answerbase has partnered with Gorgias so we can ensure that your customers have the best possible experience on your ecommerce site and can utilize the best available channel to get their product questions answered. This article goes over the steps that you should take in order to integrate Answerbase with Gorgias. If you're using either Bigcommerce or Shopify, please go to specific instructions for each here:
Read more
NOTE: This is documentation of how a Services Business should install the conversion tracking code, if you're an Ecommerce store selling products online you should use the document on How to Insert Answerbase Ecommerce Conversion Tracking Code . For Services sites, Answerbase's goal is to ensure that you get a very healthy return on your investment for the platform, and in order to do that for a services based busine Read more
