How do I make it so questions look like they're posted by other users as opposed to our staff? View answer
System Administration
Is it possible to move or associate a question from one subject to another if its posted under the wrong category? View answer
Can you disable the voting system on Answerbase for answers and other types of content? View answer
System Administration > Content Management
Is it possible to add a specific user to a category so that user will be notified to be able to answer? View answer
Public Q&A System
Can I remove the Tools and Share sections of the right column of my homepage? View answer
What does enabling Schema.org markup do on Answerbase? View answer
Can Google and other search engines index Q&A content that renders via JavaScript on my ecommerce product page? View answer
What does it mean to "Enable showing a snippet of text in the search engine results"? View answer
Can I create my own field that sends users to Answerbase powered ask question form? View answer
Can I create my own search field that sends users to Answerbase powered search results? View answer
Can I add a call to action underneath each question thread? View answer
Can users post questions anonymously on the Answerbase Q&A platform? View answer
can i change the location of the search field View answer
Other
How do I get my custom domain on a secure https url reference? View answer
Is it possible for a customer to search through other customer questions on Answerbase? View answer
Public Q&A System > Keyword Searches
How do I edit the footer of my Answerbase knowledge base? View answer
How do I find the domain where my Answerbase knowledge base is on? View answer
How do I reset a user's password in Answerbase's Administration Portal? View answer
System Administration > User Management
Can I add users who can answer questions from the administration site? View answer
Hi, can I translate the questions or answers or articles into other languages and if yes where in Shopify? View answer
Feature Requests
How can I remove "powered by answerbase"? View answer
Ecommerce Integrations
What is an Answerbase Article and how do you manage them? View answer
How do you edit the email notification settings for users? View answer
What are the default notification settings for new users created on Answerbase? View answer
How do you show a list of active members on the knowledge base? View answer
Public Q&A System > Point System and Structure
Can I make it so links from specific users are "follow" links as opposed to "unfollow"? View answer
Can I change the font family used? View answer
System Administration > Customization
Is there a way to edit a question thread so that it can be assigned to a category or topic? View answer
How is an answer selected and voted as the best answer? View answer
Public Q&A System > Answering Questions
When I answer a question publicly, member asking still get an email letting them know we've answered them? View answer
How do I change the time settings in Answerbase? View answer
Does Answerbase automatically answer duplicate questions through auto-suggest? View answer
How to change the color of links displaying within questions and answer in my Answerbase full-featured widget? View answer
What is the best way to post a Q&A thread that applies to several specific products? View answer
Does Answerbase offer an affiliate program? View answer
Sales Support, System Administration
Can we disable the Report option under each question or answer? View answer
Public Q&A System > Other
Are there any discounts on plan prices for non-profit companies?
Sales Support, Billing and Payments
How do I increase the character limit for the SiteMap verification text?
System Administration > Other
Our pageviews spike and exceed the threshold for two months, can we average the monthly views with very low months
Sales Support
Is it possible to edit the timestamp on a question or answer?
If an administrator reopens a question, does it close again following the normal process or does it stay open?
System Administration > Content Management, System Administration > Other
Can you add schema.org FAQ structured data to an ecommerce product page? View answer
In the admin section, under a question - there is an option to set answers to Staff (yes no) what does this do? View answer
I need help posting answers to questions View answer
How do I post an answer on Answerbase? View answer
Does Answerbase integrate with Google Question Hub? View answer
What does it mean to anonymize a user? View answer
Do you know an easy tool that allows us to add an opt in easily? View answer
What if I'm using a custom Shopify template? View answer
Ecommerce Integrations > Shopify
What does it do to add the product or offering name to the title of a question? View answer
