How do you change the Product Category or Collection that questions are associated with? View answer
System Administration
What do I do with content creation recommendations that are related to one of my article pages? View answer
System Administration > Content Management
How do you add a video to a question or an answer response to that question on Answerbase? View answer
How do I add my sitemap for my question and answer content to Google Search Console? View answer
How can I stop spam, profanity and other junk from being posted as questions and answers? View answer
Can I include links in my answers when I import questions and answers content? View answer
How long does Google take to crawl my new pages or content? View answer
Can you upload bulk questions and select them for a certain product? View answer
How do i change the text "QUESTIONS & ANSWERS" on my BigCommerce product page widget? View answer
System Administration > Customization
How do I add an external ID to a category? View answer
System Administration > Category Management
How does Answerbase measure ecommerce conversion assists? View answer
System Administration > Reports
How do I get moderation emails sent to another user besides the administrator? View answer
System Administration > Moderation
Can I identify a question thread as "thin content" or "micro content" on the platform? View answer
How can I view how many answers have been posted over a certain period of time? View answer
How do I customize or change the style and design of my Answerbase Q&A widget using CSS? View answer
System Administration > Integrating Your Site, Frequently Used
How can I change the "Ask us" text on the Call to Action (CTA) widget? View answer
Can I increase the character limit for the questions? View answer
Why am I receiving emails to moderate new users? View answer
System Administration > User Management
How do you change that the questions should not show up automatically until reviewed by admin or moderator? View answer
How do I have Q&A that is associated with "All Products" display on all of my products pages? View answer
System Administration > Integrating Your Site
How can I style my Answerbase Q&A Widget? View answer
Can an administrator change how many points a user is awarded on Answerbase? View answer
How do I reset a user's email address in Answerbase's Administration Portal? View answer
How do I get notified about new questions posted as a moderator? View answer
How do I make it so questions look like they're posted by other users as opposed to our staff? View answer
Is it possible to move or associate a question from one subject to another if its posted under the wrong category? View answer
Can you disable the voting system on Answerbase for answers and other types of content? View answer
What does it mean to "Enable showing a snippet of text in the search engine results"? View answer
What does enabling Schema.org markup do on Answerbase? View answer
How do I reset a user's password in Answerbase's Administration Portal? View answer
Can I add users who can answer questions from the administration site? View answer
How do you edit the email notification settings for users? View answer
What are the default notification settings for new users created on Answerbase? View answer
Can I make it so links from specific users are "follow" links as opposed to "unfollow"? View answer
Can I change the font family used? View answer
Is there a way to edit a question thread so that it can be assigned to a category or topic? View answer
How do I change the time settings in Answerbase? View answer
Does Answerbase offer an affiliate program? View answer
Sales Support, System Administration
In the admin section, under a question - there is an option to set answers to Staff (yes no) what does this do? View answer
How do I post an answer on Answerbase? View answer
I need help posting answers to questions View answer
What does it mean to anonymize a user? View answer
What does it do to add the product or offering name to the title of a question? View answer
System Administration > Other
What does the "Browsing Option" setting do for the ecommerce module? View answer
What is the "Call to Action Text" field used for? View answer
What is the "Website" field used for? View answer
What is the "Offering Reference" and what is it used for? View answer
What does the Business Hours and Holidays settings control? View answer
What does the timezone setting control? View answer
What does it mean if a question is "open" or "closed" and how do I edit that setting? View answer
